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No HD channels

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6 REPLIES 6
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Participant

Did a factory reset but still have the black screen when I choose and HD channel. When it occasionally tunes in, it is struggling to do 1 frame every 5-10 seconds

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Philosopher

Hi @voukos have u tried re-tuning the box for tv channels and are all of the other channels u get via Ariel fine|???

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Participant

did all that. no change

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Philosopher

Hi @voukos ok have u got a tv u can check this on.

 

is the picture fine on the non hd channels

 

have u check online to see if any issues in ur area from ur transmitter 

 

i am sure we will get to the bottom of this

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Community Team - TT Staff

Hi voukos

 

I'm sorry to hear this.

 

Can you check your aerial connections at the back of the box are in tight.

 

You can also remove the aerial connection from the box, retune the freeview channels. No channels will be found of course. When the tuning is finished, reconnect the aerial and retune again?

 

Thanks

 

Debbie

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Participant

eventually i got through to TT and they did a remote reboot. All is fine now. Thanks

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Community Team - TT Staff