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Poor performance

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3 REPLIES 3
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Richardsoni
Sightseer

I have 2 issues I’m looking for help with:

1. Why does the sky sports boost keep pixelating? It is unwatchable so I’m paying for something I can’t watch

 2. I’m sick of my son telling me he’s been kicked out of PS4 online games due to ‘network issues‘.

I have 40mb fibre broadband with a HG633 router.

Thanks in advance

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Community Team

Hi

 

Can you add your home phone number to your Community Profile so I can look at your connection.

 

Also, is the TV box direct to the router with a cable or do you use powerline adapters.

 

With the PS4, is this a direct wired connection or over wifi ?

 

Thanks

 

Karl. 

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Richardsoni
Sightseer

Hi Karl,

sorry I didn’t get a notification of your response so I’ve only just see it. I’ve added my TalkTalk phone number now.

The tv is connected to the router via a cable. 
The PS4 was originally WiFi but I’ve had to buy a WiFi extender and plug it in near the PS4 and connect it using a cable. My son doesn’t get kicked out of online as much but the network connection freezes for a minute or so.

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Richardsoni
Sightseer

I’ve added a couple of screenshots from tonight’s pigs tour golf on channel 406 so you can see the extent of the issue