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Recordings have blank screen.

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3 REPLIES 3
Jenniferturnbull11
First Timer

Hi,

I have tried to watch some of my recordings but all of them have a blank screen, while showing the full length of the program and it seems to be playing. None of these were failed recordings. Some of these used to work, but nothing seems to work now. I have tried turing the box on and off, doing a USB / Internet reboot and I even deleted a few recordings just incase the box may have been too full. Nothing seems to work. Is there a way to get these back as some of the recorded programs and films as my daughter watches all them time.

 

Thanks in advance.

 

Jenny 

Community Team

Hi Jenny

 

Did you try the Youview Maintenance Reset (Option 4: Keep Recordings).

 

If you have tried this and the recordings will still not play back they could be corrupt or it could be an issue with the hard drive.  

 

If the maintenance reset does not resolve, then as a last resort is the factory reset from the youview settings menu, but this would erase all content and restore the hard drive for future recordings.

 

Thanks

 

Karl. 

 

 

jsabsinnott
First Timer

Hello, My youview box has just started recording blank programmes like described in this chat. I have done a factory reset (saving recordings), this hasn't resolved the issue. Will the blank recordings continue ? If so, I think I need a new box ?

Thanks,

John

jsabsinnott
First Timer

Hi Karl,

I have the same problem. Blank recordings have started to appear. I have done a factory reset (keeping recordings but this has not resolved the problem. We have many recordings we need to watch so I am not willing to do a reformat of the disk - is there anything else I can try ?

Thanks,

John