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First Timer

Tv box been abit funny over the last few months:

some are the same as others have experienced, so have copied...


Failed scheduled recordings

Recodings that look to be OK but when they are played it's just a black screen with no audio - sometimes a power off and re-boot fixes, but more often than not it doesn't.

Box goes slow for no reason.

When skipping through ad breaks the box ignores the remote control.

Box randomly seems to lock up.


Have tried to do the reset but save recordings, but now it is just stuck on the 'waking up' screen and has been since yesterday. have tried everything - unplugging things, replacing things, turning off for so long and back on. but nothing is working..


i need a new box!


Community Team

Hi danid90, please add your landline and mobile numbers to your community profile so that I can take a look at this for you.