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TV box freezing/unresponsive.

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5 REPLIES
Woodrowwyatt
First Timer

Hi.  Having issues with tv box.  Keeps freezing and becoming unresponsive.   Have to reboot on a daily basis.  Have tried refreshing system from service menu but to no avail.  Any ideas?

Community Team

Hi

 

Try a full factory reset from the youview settings menu.  This will fully reset the system and reset the hard drive.  This will remove any existing recordings but will clear the hard drive of any corrupted files.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

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Woodrowwyatt
First Timer

Hi Karl.  Unfortunately now the box is stuck 'waking up' and has been for several hours.

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial


Woodrowwyatt
First Timer

All done Karl

 

Thanks

Community Team

Hi

 

I'll arrange a replacement box for you now.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial