My Mum has the TalkTalk TV Plus box, which for the past month is freezing most evenings and becomes unresponsive. The only way to clear it is to turn it off and on. I have tried a factory reset and it doesn;t seem to help. For the past week, it has frozen and locked up nearly every night. Any idea's.
I don't see any issues with the TV box, no errors or bad sectors on the drive. Signal levels all look ok etc.
On the broadband side, speeds look ok and line tests are clear but I can see some errors building on the downstream path.
First step is to swap out the router so we can rule this out.
Thank you for your help, can you arrange for the router to be sent out. Regards, Nick.
Thanks for sending out the Router which I replaced last week. If it's not trouble could you check the TV Box again, my Mum still seems to be having issues with it locking up and freezing. It prevents her changing channel and the only way to reset it is to turn it off. It happened several times last night if that helps you identify anything. Thanks again.
Thanks very much Karl, you have been really
helpful. I will let you know how it goes when the new box arrives. Cheers, Nick.