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TalkTalk box will not finish booting up

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3 REPLIES 3
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Participant

Our model DN370T.02.03.P has given many years faithful service, but this week it will not move past the  YouView - Nearly ready  stage.  I have done both factory resets, still sticks on this page.

We changed to Sky a few years back, because our TalkTalk account was one of those that got hacked.

Is there anything I can do to get the box to work again, please?

Many thanks, Dinah

Highlighted
Community Team - TT Staff

Hi

 

If the box is stuck in waking up, then there is nothing that can be done as this has completely failed.

 

As you are not a TalkTalk customer, the box cannot be replaced.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant

Do you have  second hand/reconditioned boxes I could buy?  just thought it was worth asking in case ... 

 

Highlighted
Community Team - TT Staff

Hi

 

We don't, you may be able to purchase on some websites if you try a google search.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES