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Unreliable Talk Talk TV box especially when recording

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4 REPLIES 4
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Chignav
Sightseer

The box frequently freezes and nothing works apart from switching the whole thing off and re-booting. It also skips, the picture breaks up, the sound goes and the box has recently started turning off recordings a few minutes before the programme has ended!

 

It feels like it has just 'done it's time' and needs replacing. Any suggestions please?

Thanks

 

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Community Team

Hi

 

Try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and see if there is any performance improvement.

 

Thanks

 

Karl. 

 

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Chignav
Sightseer
Thanks Karl. I'll try that tonight, but I'm not hopeful. It's started to refuse to turn on now and we have to re-start everytime we want to watch TV. Infuriating!
Vicki
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Community Team

Hi Vicki

 

Did the reset help or is the issue still ongoing.

 

Thanks

 

Karl. 

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Chignav
Sightseer
Hi Karl

Thanks. It is a bit better, but the picture is still breaking up intermittently. We'll see how it goes.
Thanks
Vicki