I can watch all channels. I cannot watch recordings for the last 2 days so have lost episodes from Fox NCIS that I've paid extra TV boosts for specifically.Recorfings have failed. I have checked all connections and cables. I have restarted my box, my router a number of times. There is no broadband issue on settings. The alert says router to box issues but all connections checked, in plugged, replugged.
I have watched OpenReach video and done everything. Do I need a new box?
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Is the box connected directly to the router by ethernet cable or Via Power Line Adaptors ?
If PLA's try resetting them (either an opened paperclip pressed into the hole marked reset or the reset button depending on the model whilst plugged in) and re-pair them. If the problem persists then I should try this to see if it solves the problem. This will not delete your recordings providing that you select Option 2 and re-installs the box software. :
Turn the box off, then unplug the power lead for about 10 minutes.
Re-plug in power lead.
You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
If you do NOT have any recordings that you want to keep :
Blue YV /Menu button on remote > Settings > Factory reset. This option will re-format the hard drive and reinstall the system on your box and you will lose all recordings.
If the maintenance reset has not resolved this, then the last option is to try the full factory reset from the settings menu. If new recordings fail after this then the box will need to be replaced.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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