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Watching recordings

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First Timer

I can watch all channels. I cannot watch recordings for the last 2 days so have lost episodes from Fox NCIS that I've paid extra TV boosts for specifically.Recorfings have failed. I have checked all connections and cables. I have restarted my box, my router a number of times. There is no broadband issue on settings. The alert says router to box issues but all connections checked, in plugged, replugged. 

I have watched OpenReach video and done everything. Do I need a new box?

 

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Community Star
Solution

Hi @BethStevenson 

 

Is the box connected directly to the router by ethernet cable or Via Power Line Adaptors ?

 

If PLA's try resetting them (either an opened paperclip pressed into the hole marked reset or the reset button depending on the model whilst plugged in) and re-pair them. If the problem persists then I should try this to see if it solves the problem. This will not delete your recordings providing that you select Option 2 and re-installs the box software. :

 

Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2  “factory reset keep recordings” option is highlighted.  If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

 

If you do NOT have any recordings that you want to keep :

Blue YV /Menu button on remote > Settings > Factory reset. This option will re-format the hard drive and reinstall the system on your box and you will lose all recordings.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
First Timer

So this worked for a few hours but back to not being able to watch recordings. 

 

Highlighted
Community Team - TT Staff

Hi

 

If the maintenance reset has not resolved this, then the last option is to try the full factory reset from the settings menu.  If new recordings fail after this then the box will need to be replaced.

 

Thanks  

 

Karl. 

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