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You view recording

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6 REPLIES 6
Sightseer

We have received a new you view box , but can’t record anything it just says, it isn’t available on demand.

what do I do?

Community Star

Hi,

It depends upon if you pay the £4 TV access fee as to which box is sent. If you don't pay this you have been sent the correct free box, that gives access to additional apps your existing box does not.

You are in the staff's queue for them to confirm the position and for a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Visitor

We have the same problem as Markles and Belshaw44. Out old box allowed us to set record for future programmes and series. The new box says as Markles did.

Your answer doesn't seem to offer any help?

Philip Palmer
Community Star

@SpelGate 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

 

For info, some boxes being sent out do not record. Its this aspect that depends if you pay the £4 a month TV charge. If you dont pay this you are sent a non recordable box.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team - TT Staff

Hi Markles

 

You have received the correct box, the Lite box.

 

You do not have the TV charge applied or use any TV boosts.

 

The box was sent for free. If recording functionality is important, you can still use your existing box for recordings. If not wishing to use the new Lite Box as your main box, you can use this in another room or pass it to a family member if not required.

 

The Lite box will receive future updates and does support the later Amazon Prime and Now TV apps.

 

If a plus box is required, this can be purchased via our customer service teams.

 

Thanks  

 

Karl. 

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Visitor

TalkTalk sent us a new box to replace an old box which at the time I thought was very good of them.

It appears not.

The old box recorded well and we had no problems with it other than it seemed slow but we accepted that.

We now have the new, replacement box but it wasn't we now know a direct replacement. We have tried to re-install the old box but it doesn't want to work - just keeps saying 'loading'.

We are very unhappy as it appears that TalkTalk have tried to increase our bill by £4.00 per month by default.

Looking for a new supplier....

Philip Palmer
Community Star

@SpelGate 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.