My Youview box has suddenly gone a little crazy, it only records the first 18mins of a programme, won't let me change channels (I have changed the batteries in the remote!) or look at the guide,or pause a live programme, I have to turn it off at the back & restart, its ok for a while, but as soon as I want to record it starts playing up, what can I do??
It may be the box is on the way out, but can you try a YouView Maintenance Reset?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Hope it works but if not then please let us know and I’ll flag for further assistance from the OCE's.
To speed things up IMPORTANT !!!!!!
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)