Our YouView box has worked fine but has now developed an inability to find the internet. To start with this was resolved if we turned the router off and on again but this is no longer doing the job. I tried turning the router off for 2 minutes and then back on again to force a firmware update but this made no difference. The internet is working as we can access broadband. The YouView box is connected to router via PLA.
If you have the HG633 router, this can be a bug in firmware V1.22t. I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I've updated the router firmware. Reboot the router, Powerline Adapters's and TV box and retest and see if this is better.
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