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Youview box losing connection to the Router

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2 REPLIES
colinhavard
First Timer

Our YouView box has worked fine but has now developed an inability to find the internet. To start with this was resolved if we turned the router off and on again but this is no longer doing the job. I tried turning the router off for 2 minutes and then back on again to force a firmware update but this made no difference. The internet is working as we can access broadband. The YouView box is connected to router via PLA.

KeithFrench
Community Star

If you have the HG633 router, this can be a bug in firmware V1.22t. I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team

Hi Colin

 

I've updated the router firmware.  Reboot the router, Powerline Adapters's and TV box and retest and see if this is better.

 

Thanks

 

Karl. 

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