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Youview box not arrived

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5 REPLIES 5
LaurenceH
First Timer
‎15-09-2020 08:48 PM
‎15-09-2020 08:48 PM
Post 1 of 6

Youview box not arrived

I've signed up to talk talk tv but the youview box hasn't arrived and I haven't had a dispatch email. I'm not sure if I'm even meant to be getting one to be honest.

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OCE_Karl
Community Team - TT Staff
‎16-09-2020 09:58 AM
‎16-09-2020 09:58 AM
Post 2 of 6

Re: Youview box not arrived

Hi

 

can you check the home phone number on your 'Community Profile' , I'm not finding an active account with that number.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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LaurenceH
First Timer
‎16-09-2020 10:22 AM
‎16-09-2020 10:22 AM
Post 3 of 6

Re: Youview box not arrived

@OCE_Karl I have updated the phone number now 

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OCE_Karl
Community Team - TT Staff
‎16-09-2020 10:56 AM
‎16-09-2020 10:56 AM
Post 4 of 6
Solution

Re: Youview box not arrived

Hi

 

I'll get the box dispatched to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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LaurenceH
First Timer
‎17-09-2020 01:14 PM
‎17-09-2020 01:14 PM
Post 5 of 6

Re: Youview box not arrived

@OCE_Karl My box has arrived but there's no TV remote included?

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OCE_Karl
Community Team - TT Staff
‎17-09-2020 01:36 PM
‎17-09-2020 01:36 PM
Post 6 of 6

Re: Youview box not arrived

Hi

 

I'll get a remote to you.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Report Inappropriate Content Reply