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Youview box stat up

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3 REPLIES 3
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First Timer

When i turn my box on quite often the lights come on but not get a start up screen  some times have to restart a few times for it to work 

colin
Highlighted
Community Team - TT Staff

Hi

 

Have you tried a  Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

See if this improves performance.

 

Thanks  

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Highlighted
First Timer

Yes I have also done the one where you lose recordings and still not working properly

colin
Highlighted
Community Team - TT Staff

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES