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tv set top box not recording. Every recording shows failed

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4 REPLIES 4
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Sightseer

Please help. My talk talk tv set top box has stopped recording and hasnt been recording for over 6 months. It has been rebooted several times and nothing seems to fix it. every recording shows as failed. please help thank you

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Community Team - TT Staff

Hi nlw37

 

I'm sorry to hear this.

 

Have you tried a maintenance reset? How to find maintenance mode?

 

Thanks

 

Debbie

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Sightseer

Thank you. I have tried the Maintenance mode and it still hasnt fixed the problem

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Community Team - TT Staff

Hi nlw37

 

Apologies for this.

 

I can send a replacement TV Box for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Sightseer

Yes please.

 

Please arrange a replacement set top box. Thank you