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BBC iPlayer keeps cutting out back to terrestrial TV main screen

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4 REPLIES 4
adriancollins
Whizz Kid

Hi,

 

Just recently we have seen an issue with our BBC iPlayer on the TT TV box as follows:

 

It is strange as we've never seen the problem before now (we've owned 2 TT TV Boxes for a couple at least I guess) and also - the problem affects BOTH of my DN372T Youview boxes in the same way!

 

This has happened I'd say about 3 or 4 times in the last few days.

We'd be perhaps 50-75% through a tv programme, then it would just drop out once without warning - back to the main terrestrial TalkTalk TV screen. When we go back into the BBC iPlayer and click 'resume' we find it has gone back by at least 5 minutes.

 

We use Fibre 150 connected by TP Link Powerline adapters (never seen any similar issues with Netflix etc)

 

I should mention I am enrolled as part of the TT Trials Program - version numbers etc as below:-

 

Youview Box DN372T.01.02P

Software 72.48.91 and 3.6.248 (096166)

iPlayer version - 16.32.12.0 (I have tried both standard and Beta versions)

 

Many thanks

Cheers

 

Adrian

 

Lynnes
Trials Manager

Thanks Adrian. I am doubtful that this is in related to you being a trialist; however, I have escalated it to be cautious and we can keep our eye on it in the community.

 

Kind regards, Lynne.

To feedback or report an issue send an email to talktalktrials@talktalkplc.com

adriancollins
Whizz Kid

Hi Lynne,

Many thanks for your comments...

I thought the same to be honest, and initially I posted it elsewhere on the Forum but received the following post and moved it here.

I would like to post it under TalkTalk TV issues again, but maybe I do so without mentioning any Trials, or version numbers, what would you advise?

Regards

Adrian

 

You should be reporting this on the trials link which you will have been sent by E-MAIL from the trials team.

 

This information is confidential and SHOULD NOT BE PUBLISHED ON THESE PUBLIC PAGES AS PER THE NON DISCLOSURE AGREEMENT WHICH YOU AGREED TO.

 

Please remove this from here ASAP!! click on the dots at the top of your comment and delete the post.

 

fre55die
Community Star
Lynnes
Trials Manager

Hi Adrian,

It is true, they do raise a valid point that as a trialist you should raise issues via the correct route to avoid breaching confidentiality.

 

I have emailed you a link to the survey for your respective trial again, just in case. Unfortunately, we do not have an active community site for the current trial phase you are in.

 

As we agreed, it is unlikely to be related to your trial, so for this case we can leave it in place.

 

Thanks as always, both for your feedback, and their supporting commentary.

 

Lynne.

 

To feedback or report an issue send an email to talktalktrials@talktalkplc.com

ChrisFord
Enlightened One

I know that I am not currently a TV triallist although I have been in the past. I am evry interested in this problem as I have had similar issues which I have not been able to resolve with the forum OCEs. In fact I am expecting a replacment box today. It occurs to me that if the same problem is happening on two boxes in the same house then the cause may be due to something outside of the STBs themselves. As I have been investigating this problem I read somewhere that (with another make of box) these kind of affects had been traced to having too high a signal strength. I have today looked at the Youview discussion on signal strength in which they suggest the anything over 75% can be as bad as having too low a value. In the past I have tried to boost my signal to as close to 100% as possible but, in the light of this information have reduced my signal strength to around 75% for most of the channels I regularly watch / record. I realise that you are seeing the effect on iplayer but of course the STB is also busy dealing with the terrestial transmissions at the same time. I wonder what signal strength you have? Also I would be interested in the TT TV technical people's view on what is the optimum signal strength for the DN372T.

 

If nothing else I hope that this adds to the discussion of some of the odd issues with this STB.

 

Stay safe and well in these difficukt times,

 

Chris