cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Good customer service

Submitted by triumphpiglet 24-07-2020 | 3 Comments

Status: New
  1. New ideas

  2. Investigating

  3. Accepted

  4. Delivered

Step 1 of 4

Its simple really.  Don't overcharge me.  Don't make me regret contacting Talk Talk about problems as it always ends up causing more problems.  When I cancel an engineers vist don't charge me for it.

Get more ideas related to: Broadband

Good customer service

Its simple really.  Don't overcharge me.  Don't make me regret contacting Talk Talk about problems as it always ends up causing more problems.  When I cancel an engineers vist don't charge me for it.

What do you think?
3 Comments
Community Star

You shouldn't get charged for cancelling an engineer visit unless it's within the timescales in the T&Cs. If you want this looking into then it is best to start a topic in the Help section. 

Philosopher

@triumphpiglet yes but what time before the visit did u cancel it ??

 

more info on links

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

https://community.talktalk.co.uk/t5/Articles/Your-TalkTalk-engineer-appointment/ta-p/2205431

 

if u want to have it looked at just post in the help side under the topic of the area which it relates to

Sightseer

Well funny enough I cancelled in plenty of time which Talk Talk acknowledged when I rang up. This however wasted 25 minutes of my time.

And another thing, when I ring to question a bill trying to flog me (allegedly) faster broadband is also not good customer service.