Return envelope for replaced equipment

[Weevie]

You would have thought that in these "green" days - When dispatching new equiipment, that TalkTalk would have provided a post paid - return envelope in the package to return an old router - for proper recyling - to save it from ending up on the tip ?

[hosay299]

U some times do get it but has to be requested some times from a different department 

[Weevie]

@hosay299 Which department dispatches pre-paid equipment return envelopes ?

And how are they contacted ?

They SHOULD automatically be included with ALL replaced equipment.... !!

[hosay299]

Hi i have also found oce can send them out if they feel need to 

When my tv box went faulty they sent one with the new ones. 

If u need one post in the my account side and see what a oce says to ur request 

[OCE_Chris]

Hi Weevie,

Thanks for your comment, we do generally send out returns bags  to send equipment back in, but if one isn't sent automatically then we can send one manually at request from customer

Thanks

Chris