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try to respond to your community

Submitted by ignored1 13-05-2020 | 1 Comment

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Try to respond to your community ( YOUR CUSTOMERS ) because as a communications provider that should be what you are quite good at? As a customer i do not feel valued, which it would seem is not uncommon judging by the amount of poor comments given by a huge number of you're community. Surely it is good business to be good at what you do, be quick to respond positively to issues, you will never keep everybody happy, but what's wrong with aspiring to be the best in the industry?

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try to respond to your community

Try to respond to your community ( YOUR CUSTOMERS ) because as a communications provider that should be what you are quite good at? As a customer i do not feel valued, which it would seem is not uncommon judging by the amount of poor comments given by a huge number of you're community. Surely it is good business to be good at what you do, be quick to respond positively to issues, you will never keep everybody happy, but what's wrong with aspiring to be the best in the industry?

What do you think?
1 Comment
Philosopher

@ignored1 i am sure u will find other isps with the same type issue as if the fault is on bt optec side then they have changed the way to fix faults

 

which does include not entering peoples homes to fix faults - bt optec do the exchanges and green boxes all the way up to ur master socket in ur house

 

if u need help with something then please post in the help side here in the correct area and we or staff oce can help

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.