You'll find a handy troubleshooting guide within your eero app to help diagnose any issues with your eero network. If you're still experiencing slow speeds, check out these top tips:
Setting up your eero incorrectly or using the wrong equipment will likely cause slow broadband speeds. If you've not done so, check out out article Setting up your eero to make sure you're set up for peak performance on your network.
You might also need to check the location where you've got your eero set up. The following factors can affect your broadband speed:
The first thing you’ll want to do after checking your setup is understand if you’re experiencing slow speeds on all your devices. If it’s only one device, simply turn your device’s Wi-Fi off and on again. If that doesn’t work, try rebooting the device. If you’re having an issue across multiple devices, or the above didn't help, then read on.
If you're experiencing slow speeds on several devices, you can check your current speed in the eero app. To do this:
Your result will display your current download and upload speeds, as well as some information to help you assess the results. If you need more information on how to interpret the results of the speed test, select the Learn More About Speeds button on the test results page to find out more.
If everything’s powered and connected, you can try turning your eero off and back on again. It should take about 2 minutes to fully start up. Next, do the same with your modem and wait 30 seconds before switching it back on. Wait until the light on your modem is solid green and the lights on your eero has finished blinking and is solid white before testing your speed again as mentioned above.
If the above steps haven't helped, it may be that there's a loss of service in your area. This could be due to one of the following:
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