Blocking or Allowing websites with eero Secure

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While content filters are great, sometimes you need extra control over the sites your family can and can't view. Block lets you prevent particular websites from displaying on certain family members’ devices. So, if you don't mind a little social media use, but they aren't quite ready for Snapchat and Reddit, you can adjust access accordingly. Allow enables you to open web access to otherwise blocked websites.

Adding to your Block or Allow list

Manage your list of blocked or allowed websites from within your eero app via the Discover or Home tabs.

Discover Tab

1. Select Discover
2. Select eero Secure
3. Select Block & Allow Sites
4. Select either Add Blocked Site to add a blocked site or Add Allowed Site to add an allowed site
   Note: A window will appear to enter the website address (domain) check out domain guidelines for more information. 
   
5. Select who the domain should be allowed for:
   - Enabling Network will apply to all devices on your network
   - Disabling the Network toggle will allow you to apply to 1 or more profiles
6. Select Done

Home Tab

You'll need to ensure you already have a profile created in the app, check out creating a profile for more information on how to do this before proceeding 

1. Select the profile from the home screen
2. Select Block & Allow Sites
3. Select either Add Blocked Site to add a blocked site or Add Allowed Site to add an allowed site
   Note: A window will appear to enter the website address (domain) check out domain guidelines for more information. 
4. Select who the domain should be allowed for:
   - Enabling Network will apply to all devices on your network
   - Disabling the Network toggle will allow you to apply to 1 or more profiles
5. Select Done

Removing a site from your Block or Allow list

Manage your list of blocked or allowed websites from within your eero app via the Discover or Home tabs.

Discover Tab

1. Select Discover
2. Select eero Secure
3. Select Block & Allow Sites
4. Select the site you'd like to delete 
5. When asked to confirm the removal of the site, select Delete Site 

Home Tab

1. Select the profile from the home screen
2. Select Block & Allow Sites
3. Select the site you'd like to delete 
4. When asked to confirm the removal of the site, select Delete Site 

Delays with your changes taking effect

Typically when you add or remove a domain from your block or allow sites list or update a content filter setting it will take effect within a few seconds. However sometimes there are factors that may cause certain sites to take longer to be blocked or allowed. Cached information can be stored on your browser, computer or network. It can range from a few minutes to a few hours to update fully, which means it might take longer to apply your updated settings. This is especially true if you have visited the site recently. We recommend clearing your browser cache if you experience a delay in updating your settings.

Blocking popular sites and apps

When trying to block a popular site, it may require a handful of domains to achieve the desired outcome. These sites and platforms can have a list of domains associated which may require you to add those additional domains to achieve the outcome you are looking for. In addition, you might see different behaviours across multiple device types because some devices may use unique domains based on device type.

content filters

With content filters you can use your eero Secure app to block whole categories of websites such as all social media sites. 

Find out more

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Domain Guidelines

Domains that are added to the block & allow list are based on their Fully-Qualified Domain Name (FQDN). You can choose to manage the domains at every level of the hierarchy. An important thing to note is that the Allow sites always win! Allowing a site will override any content filters and block sites settings that might otherwise apply, here's some examples:

example.com 

This would affect an entire domain name example.com, subdomain.example.com and example.com/page however it wouldn't affect, sample.com.

subdomain.example.com

This would affect a particular subdomain of a website subdomain.example.com, subdomain.example.com/page however it wouldn't affect example.com or subdomain2.example.com

This table show example of subdomains

Incorrect	Correct
www.example.com	example.com
https://example.com	example.com
example.com/page	example.com
*.org	org

What is an alias?

When you add domains to the allow list, in some cases the domain has one or many Alias otherwise known as CNAMEs (Canonical Name record) associated with the domain. You'll see the option to add these CNAMEs if we detect one or more aliases because this ensures you can properly access the domain as expected.

Creating a Profile

1. Open the eero app
2. Select the Blue Plus in the upper right corner
3. Select Add a Profile then enter the name of the profile you'd like to create
4. Select Next
5. Select the devices you want to be added by selecting the Plus next to each device 
6. Select Save