Problems with the eero app

Having trouble with the eero app? Try the following to help fix any issues:

Make sure the device you're using the eero app on is connected to the Internet either through Wi-Fi or a data connection
Close your eero app and reopen it
Next try logging out of your eero account and logging back in — you can do this in the Account settings section in Settings
Try uninstalling the eero app and reinstalling it to make sure you have the latest version
As a last resort, try turning your device off and back on again

Let us know if you're still looking for help with your query.

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