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can i cancel for free?

stuntdouble
Chatterbox
Private Message

on ‎10-05-2023 10:18 PM

Message 4 of 4

Hi

Im in the last month of my contract (ends 28th May) , does that mean i can leave with no cancellation fees as i believe we pay a month in advance?. Thanks

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk

‎11-05-2023 08:12 AM - edited ‎11-05-2023 08:15 AM

Message 1 of 4

@stuntdouble, ensure that you tell the new service at point of sale that you need to keep your current phone number. 

 

These days, the guidelines recommend that you check with Talktalk in addition.

 

Top paragraph here:

 

Screenshot_20230511-081333_Chrome.jpg

 

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Gliwmaeden2, a fellow customer.

stuntdouble
Chatterbox
Private Message
In response to ferguson

on ‎11-05-2023 06:42 AM

Message 2 of 4

Thank you just the answer I needed . You even answered another query I had regarding if the new supplier could sort everything which in my case as I'm FTTC it appears they can. 

ferguson
Community Star
Private Message TalkTalk

on ‎10-05-2023 10:47 PM

Message 3 of 4

Yes, but you still have to give 30 days notice. Unless you are on an ADSL/FTTC service and switching to another provider on the Openreach network, in which case you can a ask them to take over your service and they will notify TalkTalk on your behalf. 

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