We believe everyone should enjoy affordable broadband, TV, mobile and calls without problems and without frustration. If we ever fall short of this in any way, let us know.
If you want to cancel you'll need to speak to us, we'll then walk you through all of your options. If early termination charges apply we'll let you know the cost, normally if we've communicated your rights to cancel termination charges won't apply.
If you've recently placed an order with us, you can cancel within 20 days from the order date without penalty. If you use any of your TalkTalk services during this time, you’ll have to pay the relevant charges for those services.
If you recently signed up for Fibre broadband, then you're also covered by our Great Connection Guarantee. If you're not satisfied with your Fibre connection in the first 30 days of your services going live, you're free to leave us and you'll only pay for the services you've used.
To continue with your TalkTalk TV service, you'll need to have TalkTalk Broadband. If you decide to cancel your broadband, you'll lose your TV service too.
Your mobile service will continue, but because our mobile plans are exclusive offers for TalkTalk customers only, you may have to pay mobile charges if you cancel your other services with us.
If you're switching your services from TalkTalk rather than cancelling your service completely, you can place your new order directly with your new provider.
The exception to this is if you're switching to Virgin Media's cable service and you don't want to take your phone number with you. In this case, you need to contact us.
Please be aware that depending on the terms of your contract, you may have to pay an early termination charge if you cancel before your contract ends. Our loyalty team will be happy to discuss this with you.
When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay an early termination charge.
This charge varies depending on your TalkTalk service and the number of months you have left on your contract. This table shows the early termination charges for each month remaining on your contract:
|Package||Charge per month remaining on your contract (if your cancellation is placed before 27th January 2019)||Charge per month remaining on your contract (if your cancellation is placed on or after the 27th January 2019)|
|Fastest Ultra Fibre Optic||£10.50||£10.50|
|Package||Charge per month remaining on your contract|
|Any other package||£8.00 - £23.31 dependent on the package.|
* If you have a package that includes TalkTalk TV you’ll also need to pay £75 for your set-top box unless you return it to us within 21 days. Just give us a call and we’ll send you a pre-paid returns bag.
Fibre Medium - £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.
Fibre Large - £15 per month for every month left on your contract, in addition to the phone and broadband early termination charges.
How do I see my contract end date?
Your contract normally begins on the date that your package goes live or is renewed. You’ll find that date – and your contract terms – in your welcome pack or your renewal confirmation letter. If you haven’t kept them, please get in contact with us.
What is this charge?
We charge a commitment breakage fee if you sign up for a boost, but then cancel it before the end of your minimum commitment period.
How do I see my commitment end date?
Most of our boosts come with a one month commitment period, so check your bills or emails to find out when your specific boost began.
When you cancel, in most cases we'll need your TalkTalk router and TalkTalk TV box back. To make it as easy as possible we'll send you a returns bag with pre-paid postage options. Please put your kit in the bag and send it back to us at your convenience.
If you have a very old TalkTalk router or TalkTalk TV box, we won’t automatically send you a returns bag. You can contact us to request one or recycle them yourself.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088