Random internet drops

[mailarun]

Dear TT team. 

In the last month. the internet drops of completely atleast 3 to 4 times a day and the light stays orange. it works after switching on and off.

1. I have run a connection test multiple times and each episode TT suggests that it has been resolved.

2. I followed switching it off for 2o minutes and that also has not worked.

3. I have tried every method suggested and none habe worked.

These random drops of internet and a flickering orange light keeps happening.

This all seems to coincide with my contract expiring

 Any solutions please?

[Debbie-TalkTalk]

Hi mailarun

Have you received the replacement router?

[Debbie-TalkTalk]

Hi mailarun

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Gliwmaeden2]

Re-escalating this for you, @mailarun.

Staff will be back after the weekend. 

[mailarun]

Hi,

Sorry was away for half term. Apologies for the delay in responding

Can you please send the replacement router for testing

Thanks

Arun

[Debbie-TalkTalk]

Hi mailarun

Do you still need help with this?

Would you like me to send a replacement router for testing?

[Debbie-TalkTalk]

Hi mailarun

Thanks for updating your Community Profile.

Have we recently sent you a new router for testing?

[mailarun]

Done

Thanks

[Debbie-TalkTalk]

Hi mailarun

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

[Debbie-TalkTalk]

Hi mailarun

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie