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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Unreliable Wifi / Router

Hi, the Wifi/Router is extremely unreliable and will often drop 2 or 3 times a day completely and have to wait 10 minutes for it to reboot. This is incredibly frustrating when I'm working from home and on meetings with clients. It's hard to get any s...

My website does not open

My website does not open when I use Talk Talk broadband, if I use my phone data it opens (all other websites open) My website is REMOVED it will open anywhere except on my home wifi. my email is REMOVED cell: REMOVED

Internet/TV not been working for about a week

My tv is plugged in through an ethernet cable and won't load any of the apps, it says the internet isn't connected. I've checked the connection and it is saying it is connected. I restart the router 3 times a day and still nothing works. Having to us...

dawn_hdg by Chatterbox
  • 108 Views
  • 4 replies
  • 0 like

WiFi disconnection & WiFi Optimisation

Hi all, Hoping somebody can help. Over the last few weeks I have been having issues with devices on the network not getting an internet connection. Devices - mostly been using my iPhone to troubleshoot - will remain connected to the WiFi, however the...

DanMay94 by Participant
  • 142 Views
  • 11 replies
  • 0 like

New customer, router delivered but no connection.

The service should be live 2 days ago, my appointment with the technician was canceled as my flat was apparently plug and go ready. Clearly it is not. Tried every socket available to no avail. Am I missing something?

Akozak by Newbie
  • 74 Views
  • 1 replies
  • 0 like

My internet keeps dropping out

My internet keeps dropping out and it is particularly bad in the mornings. I have just run a connection test and a fault has been identified but nobody is responding to the live chat.

NickyJM by Visitor
  • 84 Views
  • 2 replies
  • 0 like

Weird behavior from this morning

Tried to open Chrome with Google as home page this morning, but got a "This site can't be reached" Also cannot load Amazon, eBay, same with my local library page, MobileRead forum etc. I cannot open anything with Chrome. Tried Edge and everything wor...

Qwghlm by Whizz Kid
  • 777 Views
  • 34 replies
  • 0 like

wifi

Our wifi seems to be struggling. Do we need a new router?

Lyn68 by Newbie
  • 72 Views
  • 2 replies
  • 0 like

Webmail shortcut on laptop

Hi,Does anyone know how to reinstall the shortcut to my talktalk webmail e-mails on my (Android) laptop because TalkTalk technical can't!It was there up until 3 days ago, now it's disappearedAny info. appreciated.

alib1 by First Timer
  • 152 Views
  • 4 replies
  • 0 like

Broadband down fault reporting doesn't work

My broadband has been down since this morning. I have a fault reference of REP-14256505 but no response and it's been hours and not just 5 minutes. Chat doesn't work. I tried at 11:05 and got no response. I tried a fresh chat at 12:01 and this time g...

Internet problems

My router is constantly going from white light to blinking red light any ideas please

Pigbag1 by First Timer
  • 79 Views
  • 1 replies
  • 0 like

Blackout

Anyone else got problems with internet? No broadband TV or phone. Thanks

Moving home

I’m moving home and have already informed Talktalk. Now they’re saying I won’t get it till 2 days after moving. On trying to ring them to ask why I get no further than ‘we’re working to get your broadband’ then they cut me off. Tried having a chat vi...

Connected Devices

In Manage Connected Devices in the TT WiFi Hub, various types of device may be assigned a suitable icon. Icons exist for computer, phone, tablet, TV etc. but for Smart Plug, EV charger and PV datalogger I can only set Miscellaneous icon. Will other i...

Rich57 by Conversation Starter
  • 156 Views
  • 4 replies
  • 0 like

Time for the engineer to come

Iv spoken with you 5 days ago to move back my appointment to 230 pm on the 25 because I work until 2 pm iv go a confirmation email to say its been OK no you telling me that you will be at 9 am

slow speeds only 1mb guaranteed

I have been with talk talk/tiscali for 20 years there is No fibre available at my location.My contract ends in July, I would like to keep my email address but as websites seem to require more and more speed /data I find that 1mb is now insufficient t...

can't connect to internet

Hi having trouble connecting to internet last 3 days when first turn on computer. I have to turn it off and turn it on again and it eventually works also cant get on ebay keeps saying I don't have permision.

lyntramp by Conversation Starter
  • 216 Views
  • 4 replies
  • 0 like

Wi Fi drops out

Broad band is fine speed etc fine.but wi fi drops out randomly on different devices at different times both near and far distances from router. Switching the affected device's Wi Fi off and immediately on again restores it.....other devices keep work...

At my wits end

We have been having problems with our broadband for months now.After numerous calls, live chats, several engineer visits, and a new router, we are still experiencing extremely poor internet service. I find the phone calls and live chats extremely fru...