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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Extension

All I would like to do is make a payment extension

(E:LOA) error World Of Tanks console EU server

Hi, I can't log in to World Of Tanks server. After weekly server maintenance I keep getting messagethat World Of Tanks server is not available and error code (E:LOA).I know from Dicsord that many players have same problem, all using TalkTalk as ISP. ...

AleksG76 by Sightseer
  • 857 Views
  • 13 replies
  • 1 like

Packet loss

My internet is terrible every time they run a line test it’s says there’s no problem but I’ve been having this issue for about two years not and they just do the same thing every time but it never works they either need to get someone out here to hav...

No xbox live limited social media

Hi, I am having issues connecting to xbox live using wifi an wired connection. I am also having issues with connecting to some social media platforms like Instagram and facebook via wifi on my Iphone and Macbook.I have gone through the live chat and ...

Intermittent high ping when gaming, and slow connections

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to conn...

Sarah117 by First Timer
  • 351 Views
  • 2 replies
  • 0 like

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 6448 Views
  • 55 replies
  • 0 like

PS5 LAGGING / DROPPING CONNECTION

Hi, For the last couple of months my sons gaming experience has got worse and worse to the point he can't play anything online anymore. From reading other user's posts, it appears to be due to 'Wifi Optimisation'. Please can someone from the support ...

DarrenM1 by Chatterbox
  • 1660 Views
  • 10 replies
  • 0 like

DMZ not working (Or port fowarding)

My port forwarding is not working. I do everything correct and yet the ports remained closed. Pinging them on port checking websites doesn't work and attempting to use DMZ just comes back as "Invalid Ip" I have turned DCHP off and on, Reset my router...

Playstation upload speed

My phone says I'm getting the 18mbps upload connection, but my PS4 stays around 7/8mbps and that's hardwired with an ethernet cable. Help

Philly2 by First Timer
  • 468 Views
  • 1 replies
  • 0 like

Speed 👍🏼 ping 👍🏼 latency 👎🏻👎🏻👎🏻

the last couple of days I’ve been getting terrible lag in games. I tried my pc over Ethernet and Xbox over WiFi plus run multiple speed tests. WiFi and Ethernet yielded the same results between 9-15 ping latency 80 down and over 500 up. This is fine ...

Windy82 by First Timer
  • 614 Views
  • 1 replies
  • 0 like

Intermittently high ping, 200-500ms of latency

Been having this issue of a much higher latency than usual for this broadband connection. Before, it would usually max out at around 30-40ms of latency at worst, but recently (beginning around 6 months ago) it goes as high as 500ms and can stay that ...

Changing NAT Type

Dear Community I need to change my NAT Type to open to optimise my online gaming experience. It’s presently set to Moderate, I assume by default. I have a Safecom FAST5364 router. Would be grateful for help in achieving this. Cheers Darren

Random Ping Spikes even with wired ethernet

Hi, i keep getting high latency when gaming. I've ran a pingtest and it goes from 17ms stable and spikes to 100ms+ randomly. I was wondering if i can get some help on this thanks.

0wenb by Popular Poster
  • 2927 Views
  • 13 replies
  • 0 like

WiFi extender to connect ethernet

Hi guys. Not very good technically so hope this makes sense. I'm an avid cloud gamer and although it's fine over WiFi obviously it's recommended to be hard wired for the best experience I have my WiFi hub 2 in the hallway of our home. My game console...

Throttle Bandwidth Control

TalkTalk Wi-Fi Hub, version SG4K100174 I have a list of Ethernet and WiFi devices on my network with MAC filters. We have someone staying with us currently. Whenever they're downloading many GB of Xbox games, it's slowing down the speed of the entire...

poor connection due to roblox

I have frequent problems with my connection speed.I am a fair way from my nearest exchage on copper wires due to rural location.It seems that a period of slow connectivity really messes my connection up.Have been talking to support about 8 times and ...

Sicog by Participant
  • 6549 Views
  • 36 replies
  • 0 like

Alienware Laptop Causing Internet Drop

Hi, I recently purchased an Alienware x17 R2 laptop and whenever I connect it to the network the internet drops for every device and I have to restart the router, does anybody have an advice?

No access to some gaming and social sites

My access to certain gaming and social networking sites has become limited - across devices and browsers my family members use. Sites include: Instagram and Twitter, battle.net, riotgames.com, epicgames.com, and leagueoflegends.com. The block started...

Da4872634 by Conversation Starter
  • 10575 Views
  • 42 replies
  • 0 like

Wi-Fi Optimisation

Hey, Sorry but could someone please turn my Wi-Fi Optimisation off again? Thanks A lot,Jack

Overwatch 2

I'm having issue, where all players in the game are shaking every say, 10 seconds; I switched to my mobile data connection and this doesn't happen. Latency is fine, uninstalled and reinstalled game/GPU Drivers, Updated BIOS. Does anybody have any adv...

Router and Mode

I want to buy the ASUS RT-AX86U but I’m unsure what to do; I guess I also need to buy a modem to push the internet through first so the router will work. Does anybody know which modem I can use, or does anybody have any advice on what to do; this is ...