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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Built-in Windows 10 VPN Not Working

Hi. My Work VPN does not work. I'm using the Built-In Windows 10 Client and have noticed others in the forums having the same issue. I've tried the following:1) Disabled "Scam Protection" 2) Change Firewall setting from "Medium" to "Low" Rebooted rou...

cmhs101 by Popular Poster
  • 142 Views
  • 12 replies
  • 0 like

Router replacement request

Hi Team, I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05tIn last couple of days, we are having issue where the router indicator light stays white, but ...

CISCO AnyConnect not working

Hi. Almost overnight I stopped being able to connect to CISCO AnyConnect. I've spent a lot of time in in the help chat and it's still not working, which is impacting ability to work from home. I see some people have managed to have their firmware res...

AnaCS by First Timer
  • 491 Views
  • 6 replies
  • 0 like

WiFi calling no longer working - SG4K100202 - EE

My WiFi calling stopped working a few weeks ago. Thought it was my phone, but having reset everything and testing it on my office WiFi and a friend's WiFi, it seems it's only happening on my home WiFi. Router version is SG4K100202 - did some Googling...

Spooky77 by First Timer
  • 493 Views
  • 5 replies
  • 0 like

Sagemcom 5364 User Interface

There are various issues with the Sagemcom 5364 User Interface [firmware SG4K100174]. Please can you update the firmware to SG4K100206.

Xplorer by Participant
  • 1614 Views
  • 28 replies
  • 0 like

Cisco AnyConnect VPN not working

HiI seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk a...

mikep4 by First Timer
  • 447 Views
  • 4 replies
  • 0 like

Resolved! Cant Connect to Wifi from work computer after firmware update

I have not been able to connect to our TalkTalk wifi since mid September on my work laptop. I have multiple calls with the IT dept and they said its nothing they have changed or can fix, and that talk talk have rolled out a firmware update that is cr...

spark92 by First Timer
  • 685 Views
  • 5 replies
  • 0 like

Using Sagemcom 5364 firmware SG4K100174 with sagemcom 266 V2

@KeithFrench, I have just seen your post about "Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub.". I have a Sagemcom 5364 with firmware SG4K100174. I set up the Sagemc...

Anonymous by Not applicable
  • 708 Views
  • 10 replies
  • 1 like

Cisco AnyConnect VPN not working

Hi I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk ...

JulzF by First Timer
  • 1482 Views
  • 17 replies
  • 0 like

Internet connection very intermittent

Hi, Since Friday 4th Oct I’ve had very intermittent internet connection.I work from home and use Cisco Connect from my laptop, like others here who are having issues, mine will also not connect.Webpages in browser will not always load, pressing F5 a ...

JamesH77 by First Timer
  • 1361 Views
  • 20 replies
  • 0 like

Cisco AnyConnect VPN Not Working

As others are experiencing in multiple posts in the past few weeks, I am also having the same issue with Cisco AnyConnect. My work laptop fails to connect via my home TalkTalk Router (FAST 5364-3.T8). My personal laptops, which don't use Cisco Anycon...

DG8041W firmware

Greetings, I am looking for support, my DG8041W has firmware v1.05t and is constantly disconnecting and rebooting, I hear there is a higher software version that can fix this issue.

Cisco VPN Connectivity Issue

Hi There,I am having similar issues to 100s of other TalkTalk customers. My Cisco Anyconnect has stopped working. Talk Talk Chat and Live support have been a complete waste of time.From other posts, it seems to be a Firmware issue. Therefore, can som...

PalRR33 by First Timer
  • 679 Views
  • 9 replies
  • 0 like

Cisco VPN problems

HiSame as so many others, my Anyconnect has stopped working. Talk talk live support was useless and told me to go to my IT department. It seems there are ways to reset the firmware of the router?? Please can someone help me with that.My settings are:...

VPN will not connect

My work laptop will not connect. The IT dept have been through everything to identify the issue and we have excluded all other possibilities. They told me the issue was caused by an update to my router? They told me to contact Talktalk to ask for the...

Jb6789 by First Timer
  • 812 Views
  • 10 replies
  • 0 like

CISCO ANYCONNECT VPN - Not working

My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router. I have tried to connect through another (neighbours) broadband which works correctly.

simon-28 by Chatterbox
  • 561 Views
  • 6 replies
  • 0 like

Cisco AnyConnect VPN

My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router (Sagemcom-FAST5364)

Mike3191 by First Timer
  • 690 Views
  • 10 replies
  • 0 like

Cisco Anyconnect VPN not working

Hello, I have not been able to connect to Cisco Anyconnect VPN through my TalkTalk wifi this week. However, I am able to with my mobile hotspot so it seems that the TalkTalk wifi is having issues. I've noticed many other community posts here with the...

Btown by First Timer
  • 486 Views
  • 4 replies
  • 0 like

VPN connection stopped working

From the beginning of this week my vpn connection to work has stopped working. Normal WiFi connections are working fine. Has something changed on the router like firmware to make his happen and is there a fix?

Cisco Anytime Connect not working or being blocked

HI Been trying since Monday to connect to my works VPN using Cisco AnyTime Connect. It will not connect over Talk Talk broadband but WILL if I connect using my mobile as a hot spot which thankfully is not Talk Talk. I have tried contacting support vi...

NeilMacc by First Timer
  • 902 Views
  • 11 replies
  • 0 like