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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Manual firmware update

Just wondering if anyone can help me manually update the firmware for my HG633 as it is on V1.15t at the moment and automatic update seems to not be working. In fact, after talking to staff in the past they cannot even recognise the router online, wh...

graydays by Participant
  • 492 Views
  • 5 replies
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FAST 5364 wifi hub - Port Forward or DMZ just can't be set

I have a FAST 5364 wifi hub, with firmware version SG4K100208.1. When I tried to add new port forward, it will keeps complains my port number can't have -, but there is never a - in the port number2. When I tried to add DMZ, it just says it could not...

I think I have a faulty router!

Hi, I have the WiFi hub (sagemcom fast 5364)I've had no internet connection since Wednesday around 6pm. It started off with only the wired connection to my desktop computer working. The WiFi wasnt working and the light on the router was solid white. ...

sagemcom 5364 updates

We’re are the firmware updates for sagemcom 5364I am currently running 3.00software SG4K100208

Airbud by First Timer
  • 951 Views
  • 3 replies
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Cisco VPN connection to Talk Talk network

The past few weeks I have been having issues with connecting my work laptop to my Talk talk wifi. My IT dept have indicated this is down to a firmware update by Talk Talk and this requires to be downgraded. I can connect via a mifi box so the issue s...

RW5678 by First Timer
  • 523 Views
  • 1 replies
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Router admin password lost

I did have it written down (in coded form, naturally!) but it's been lost. I know that I'll have to factory reset the router, realistically. I made various changes to the router settings, SSID etc. so will have to do that again. My question: once I'm...

Gavin23 by Popular Poster
  • 439 Views
  • 3 replies
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WiFi hub version v1.05t

I have been sent a WiFi booster but it will not connect to my router. In another thread it said that I need a newer version of firmware on my router. When the person at TalkTalk suggested the booster, they said they had already updated my routers fir...

Sagecom Router fast 5364 wifi dropping out

Have read other posts about the 208 firmware update causing wifi dropouts, this is also the problem I'm having for some weeks. Until you can resolve the issue can you revert back to version 206 on my router please?

IQZero by First Timer
  • 1133 Views
  • 6 replies
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Firmware Update Issues

...like several others have reported, update to SG4K100208 seems to be causing various issues eg can't get DNS to stick with OpenDNS, numerous site loading errors, some sites can no longer be reached. Can version be rolled back, thanks?

aolmum by Problem Solver
  • 1440 Views
  • 7 replies
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SG4K100208 firmware and VDSL reconnections

My router updated to firmware version SG4K100208 several days ago. Since then the VDSL connection has reset EVERY night around 1-2am (the quoted connection time is never more than 24 hours). As mentioned by others, the router log has been wiped and r...

Chris1012 by Chat Champion
  • 1937 Views
  • 9 replies
  • 0 like

Faulty firmware update

I'm getting delays in the delivery of webpages and drop outs on BBC Sounds again. On checking my router software, it's the latest version:   Please roll this back so that normal service can resume. This means that the latest two versions of firmware ...

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Broadband unreliable

HiI am having trouble with a reliable service from talktalk and have times when the internet slows and pages fail to load and restart is all I can do and for example just now the router is flashing amber light on and off no internet service and resta...

popscon by Chatterbox
  • 1593 Views
  • 8 replies
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Why is the GUI for my Sagemcom WiFI Hub so bad?

The GUI for the Sagemcom WiFi router - why is it so poor? It is slow, I can put up with that but it quits working on a whim; it just stops responding without any identifiable pattern so when you click on something to navigate around, while the URL in...

Firmware needs updating/new router needed

Hi,The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? Cu...

Resolved! Router Firmware Update (?) Killed 2..4 Ghz WiFi

Left SageCom Router (vintage 2022-ish) switched on overnight Jan. 8 2025.Next am all good except mobile phone cannot connect via wi-fi.Investigation shows 2.4Ghz wi-fi, though toggled ON, shows as : Disabled (in red). No amount of toggling wi-fi or r...

piston by Philosopher
  • 2154 Views
  • 9 replies
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Return router bag not delivered

I closed my Talktalk account and gave a forwarding address as I've moved house, however I still haven't received a bag with which to return my old router. How long does this usually take and could one be sent out to me please? Dan

FAST 5364 Router and IPv6

Hi Is it possible to set up the router to handle IPv6. There is no option in any of the menu routes, only IPv4 information/details. Software version is SG4K100206, is there an upgrade to the router software that will allow me to use IPv6 Thanks

JohnBabs by First Timer
  • 721 Views
  • 2 replies
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Replacement modem/router

I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment. Can I get a new modem, please?

Returns bag required

I have just found my old D-link DSL3782 in my loft with ancillary cables etc Can I ask Talktalk for a returns bag so that it can be recycled?

MikepG by First Timer
  • 772 Views
  • 3 replies
  • 0 like