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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

DSL 3782 - firmware updates

Hi I have been with talk talk for a while. I am beginning to get frequent periods when the internet connection drops (sometimes 5 minutes, sometimes 2 hours!). This appears to be happening at least on a weekly basis (some days several times). I have ...

Judge by Newbie
  • 1 replies
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5 GHz dropping

I have new router (joined April 11th) and everything is working fine except the 5GHz band. Discovered this through my LSX II KEF speakers. I need to switch these on/off frequently to reconnect. Checking my router 5 GHz had nothing connected. Most of ...

Andries by First Timer
  • 12 replies
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Chime keeps dropping off broadband - firmware?

Himy chime (Ring) keeps dropping off the talktalk Wi-Fi and I’ve read this is possibly a firmware problem. Can I get this updated please? I’m currently on SG4K100158 I think. Many thanks!hethers

Hethers by Popular Poster
  • 17 replies
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Router Firmware Update

HiSometime ago I purchased a new Fast 5364 router from TalkTalk.I later purchased a BT Premium Whole Home Wi-Fi system with a Pack of 3 Discs which worked fine with the router.Then, following a firmware update, the discs would no longer connect to th...

Clarence by Chatterbox
  • 34 replies
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Router keeps restarting with System reset due to kernel panic

Hi, for several days the router has been restarting taking down the wifi and wired connections. The logs below show 25 restarts at the moment we see the loss of connection. I've tried turning it off for 30min and powering back on with no joy. Seems t...

davebris by First Timer
  • 9 replies
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Firmware Update

Dear Forum, I am still on version 1.05t, could someone please update it? I am having some connectivity problems with Google Nest and would like to see if this helps. Many thanks!

raptor78 by Team Player
  • 13 replies
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Channel Opitmisation

Is it possible to disable optimisation as my router keeps loosing connection on 2.4Mhz .I changed to channel 11 and it is stable with less congestion but the router keeps chanking it to channel 6 witch drops out thus loosing my Smart TV and printer t...

Router settings keep changing

We are using the Mac Filtering section of the Sagemcom Fast 5364 Router. It changes about once a day from "allow" to "deny" and therefore no devices can access the WIFI. We have had the router for a few years, could this be a hardware fault? Any advi...

router page says not secure

when i log into my router it claims it is no longer secure , not that its needed but i wanted to let someone know this fact if at all bothered tried on twitter got no where even when i said i got no issues just advising you of this issue hopefully th...

sirsimonuk by Conversation Starter
  • 1 replies
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Resolved! Super Router firmware upgrade

Hi, is this the right place to request a firmware upgrade for my TalkTalk Super Router? Is this something that I can download and flash on the device or rather something that support need to install from remote? Thanks for helping with this. Regards,...

tt-user by Popular Poster
  • 9 replies
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Hg633 firmware help

I have an HG633Hardware version: H.1.01Software version: v1.15t Where can I get the latest firmware?Thanks

drifto by Popular Poster
  • 9 replies
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Latest firmware version WiFi hub

Hi, I had an issue where my router packed up so have replaced it myself. However the firmware version is showing as talk talk WiFi hub version SG4K10001400t. Is this the latest version? If not how do I go about getting this updated? Thanks in advance...

akeel by Team Player
  • 1 replies
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Return Kit Not Received

Hello, I am still waiting for a return kit, it's been almost a month. I called Customer Service to ask for the kit to be sent to the new address, but it still has not arrived. There's no way to get in touch with Talk Talk Support as I'm currently abr...

How to put router into modem mode

I am using talktalk DG8041W (EchoLife DG8041W Home Gateway) router, with:Hardware Version: I.1.01Software Version: v1.05t How do i set this router into modem mode? Like Virgin Media has this option. does the above router has a similar feature?Thanks.

ttlwl by Popular Poster
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Invalid IP address - port forwarding / DMZ

I have a FAST5364 router, running SG4K100174. I'm trying to set up port forwarding but always get an "invalid IP address" error.My Router lives at; the only thing connected to it is a Unifi USG. I've seen some suggestion that forwarding ...

Does my Router need a Firmware Update?

I thought I sent this message earlier, so apologies if you get it twice. I've been with TalkTalk for at least 10 years and had this router for a few years. My Router is a Huawei HG633 and it I think it sort of works ok. The Hardware is H.1.01 and Sof...

pjm5755 by Conversation Starter
  • 8 replies
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firmware update wifi hub

I think my router needs a firmware update as its still on v1.05t and its constantly recently restarting on its own with no clear reason as to why, i have tried restarting it to no avail. Ive unplugged it and plugged it back in yet it keeps restarting...

zephyrX1 by Team Player
  • 7 replies
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Router Firmware Version?

Dear Debbie,My partner has been struggling for weeks with poor Wi Fi in her bedroom at one end of her house and in her lounge at the other end. TalkTalk sent a Wi Fi free standing extender which works well but only for one side at a time depending wh...

DG8041W Kernel Panic - Firmware update request

Hi, My DG8041W has started having a Kernel Panic many times every day. I understand that some users have found that a firmware update to 1.06 (from the current 1.05t) may fix this issue. Please could you help me by supplying this update? It's become ...

DaveCoop by Chatterbox
  • 13 replies
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Urgent firmware update needed for DG8041W

My DG8041W reboots randomly. This causes a great deal of problems. I am hoping that the firmware update resolves this. the logs show multiple instances of kernel panic with restart? 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Err...

Wi-Fi Hub - Cannot Turn The 5 GHz Band Back On

I temporarily switched the 5 GHz Wi-Fi band off on my TalkTalk Wi-Fi Hub (Sagemcom Fast 5364) and now when I go to turn it back on the menu shows the switch is ON but it still shows as disabled. Toggling it multiple times and rebooting the router did...

R2223 by Conversation Starter
  • 11 replies
  • 0 like