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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

WiFi hub version v1.05t

I have been sent a WiFi booster but it will not connect to my router. In another thread it said that I need a newer version of firmware on my router. When the person at TalkTalk suggested the booster, they said they had already updated my routers fir...

Sagecom Router fast 5364 wifi dropping out

Have read other posts about the 208 firmware update causing wifi dropouts, this is also the problem I'm having for some weeks. Until you can resolve the issue can you revert back to version 206 on my router please?

IQZero by First Timer
  • 417 Views
  • 6 replies
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Firmware Update Issues

...like several others have reported, update to SG4K100208 seems to be causing various issues eg can't get DNS to stick with OpenDNS, numerous site loading errors, some sites can no longer be reached. Can version be rolled back, thanks?

aolmum by Problem Solver
  • 450 Views
  • 7 replies
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SG4K100208 firmware and VDSL reconnections

My router updated to firmware version SG4K100208 several days ago. Since then the VDSL connection has reset EVERY night around 1-2am (the quoted connection time is never more than 24 hours). As mentioned by others, the router log has been wiped and r...

Chris1012 by Conversation Starter
  • 474 Views
  • 9 replies
  • 0 like

Faulty firmware update

I'm getting delays in the delivery of webpages and drop outs on BBC Sounds again. On checking my router software, it's the latest version:   Please roll this back so that normal service can resume. This means that the latest two versions of firmware ...

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Broadband unreliable

HiI am having trouble with a reliable service from talktalk and have times when the internet slows and pages fail to load and restart is all I can do and for example just now the router is flashing amber light on and off no internet service and resta...

popscon by Chatterbox
  • 594 Views
  • 8 replies
  • 0 like

Why is the GUI for my Sagemcom WiFI Hub so bad?

The GUI for the Sagemcom WiFi router - why is it so poor? It is slow, I can put up with that but it quits working on a whim; it just stops responding without any identifiable pattern so when you click on something to navigate around, while the URL in...

Firmware needs updating/new router needed

Hi,The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? Cu...

Resolved! Router Firmware Update (?) Killed 2..4 Ghz WiFi

Left SageCom Router (vintage 2022-ish) switched on overnight Jan. 8 2025.Next am all good except mobile phone cannot connect via wi-fi.Investigation shows 2.4Ghz wi-fi, though toggled ON, shows as : Disabled (in red). No amount of toggling wi-fi or r...

piston by Philosopher
  • 913 Views
  • 9 replies
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Return router bag not delivered

I closed my Talktalk account and gave a forwarding address as I've moved house, however I still haven't received a bag with which to return my old router. How long does this usually take and could one be sent out to me please? Dan

FAST 5364 Router and IPv6

Hi Is it possible to set up the router to handle IPv6. There is no option in any of the menu routes, only IPv4 information/details. Software version is SG4K100206, is there an upgrade to the router software that will allow me to use IPv6 Thanks

JohnBabs by First Timer
  • 260 Views
  • 2 replies
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Replacement modem/router

I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment. Can I get a new modem, please?

Returns bag required

I have just found my old D-link DSL3782 in my loft with ancillary cables etc Can I ask Talktalk for a returns bag so that it can be recycled?

MikepG by First Timer
  • 368 Views
  • 3 replies
  • 0 like

No broadband router manufacturer problem

For the last few weeks I have been encountering broadband issues. From the connection being intermittent to a complete loss. I have contacted support numerous times to no avail. I was told there was a manufacturing problem with the routers effecting ...

Bug on Guest Network Wifi Hub 2

Hi, I have a Wifi Hub 2 with firmware SG4K100206 I understand there is a long standing bug in this release where the Guest Wifi Network clients are getting assigned DNS of 192.168.1.1 despite having addresses in 192.168.8.0/24 Apparently this has bee...

LognotWd by Chatterbox
  • 1343 Views
  • 15 replies
  • 0 like

Intermittent connection failures for last week

After a few years of solid connection - no problems I have began having issues with connection drop outs each day. Each time line check seems to find no problem but am losing connection on all devices. Fearing it may be a firmware issue as i've not c...

dante01 by First Timer
  • 771 Views
  • 6 replies
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Wifi Intermittent Dropping

Hello, seems like I’m not the only one having this issue. My internet keeps dropping off at random times and the only way to fix this is to restart the router. When the internet stops working the router still shows the white light as if it was workin...

alexblk by First Timer
  • 964 Views
  • 8 replies
  • 0 like

Replacement Router request

I'm currently experiencing major issues with my TalkTalk Router over the past week. The main issue is that the internet connection keeps randomly dropping off completely and the only way to resolves this is by turning off the router and restarting it...

Pablo444 by First Timer
  • 847 Views
  • 7 replies
  • 1 like

No xbox live limited social media

Hi, I am having issues connecting to xbox live using wifi an wired connection. I am also having issues with connecting to some social media platforms like Instagram and facebook via wifi on my Iphone and Macbook.I have gone through the live chat and ...

Built-in Windows 10 VPN Not Working

Hi. My Work VPN does not work. I'm using the Built-In Windows 10 Client and have noticed others in the forums having the same issue. I've tried the following:1) Disabled "Scam Protection" 2) Change Firewall setting from "Medium" to "Low" Rebooted rou...

cmhs101 by Popular Poster
  • 2304 Views
  • 20 replies
  • 0 like