WiFi hub version v1.05t

[Marshman91]

I have been sent a WiFi booster but it will not connect to my router. In another thread it said that I need a newer version of firmware on my router. When the person at TalkTalk suggested the booster, they said they had already updated my routers firmware. What do I do now?

[Debbie-TalkTalk]

Hi @Marshman91 

Do you need any further help with this?

[Debbie-TalkTalk]

Hi @Marshman91 

How's the connection been over the weekend?

[Debbie-TalkTalk]

Hi @Marshman91 

Thanks for your reply.

I will check in again with you on Monday to see how the connection has been over the weekend.

Debbie

[Marshman91]

I have only managed to get my daughter to set up the new router and booster today. It seems to be working ok at the moment but it hasn't had much of a trial yet.

[Debbie-TalkTalk]

Hi @Marshman91 

Please let us know how the connection compares with the new router.

Thanks

Debbie

[Marshman91]

Thank you Karl.

[Karl-TalkTalk]

Hi

A new router is on the way at no charge.

Karl.

[Divsec]

Hi @Marshman91 unfortunately the team are all safely at home for the weekend so you won't get a answer till then.

Karl did say swap so I would expect no charge for the new router. This is my opinion, not binding.

[Marshman91]

Why didn't the technician tell me this the other day via the chat when I was having problems with my WiFi dropping out occasionally? Why did they send me a booster that won't connect to my router?

How much will the new router cost?

[Karl-TalkTalk]

Hi

Your router is on the correct firmware, would you like to swap out the router for the Sagemcom model, as the Huawei model will no longer be supported.

Thanks  

Karl. 

[Marshman91]

Hopefully I've updated the details you asked for.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[Marshman91]

I have now powered down the router for over 30 minutes and replugged it in but there is no change. Version number is still the same and booster won't link (also booster doesn't go to red flashing light as first instruction on the leaflet says it should).

[Debbie-TalkTalk]

Hi @Marshman91 

Please can you try powering down your router for a full 30 minutes and then try and connect again?

[Divsec]

Hi @Marshman91 have you tried rebooting your router?