For queries about your TalkTalk broadband service.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hi everyone,I've seen a few queries similar to this one but they were either never resolved, or didn't answer my query.I have a old Talktalk Sagecom Fast 5364 router that i'd like to use as an additional access point as my new router doesn't reach th...
I have been with you for several years. Is it possible to get a new router? Mine is very slow and intermittent now. I have tried all the troubleshooting and advice but with no improvement.
My router stopped working last night, displaying a red light on the Status button, and 2 green lights for wifi connections. I have completely disconnected the router (numerous times) for 2 minutes on one attempt and 12 hours on another, only to have ...
Hi Is it possible to set up the router to handle IPv6. There is no option in any of the menu routes, only IPv4 information/details. Software version is SG4K100206, is there an upgrade to the router software that will allow me to use IPv6 Thanks
Iv moved home, will I get a new router when the engineer comes too the appointment
I have a rather old modem originally supplied by Shell. It is a VMG3925-B10C. It has an old firmware version which I am nervous about trying to update as it is obsolete equipment. Can I get a new modem, please?
Hello On the 19th my internet went down. The router has flashed amber since. When it first started, the talktalk site said about hub issues. I was away over Christmas till the 27th and had turned the router off. Tried everything on the site, resettin...
I was expecting a bag to be sent to me for returning the router, I am concered as I expect to be charged a fee if I never return it. One has not arrived and I was disconnected 3 weeks ago so this is urgent now. Does anyone know how I can request one?
my phone tells me that the router is insecure and that it should be upgraded Router
Hello' I've been a talk talk customer for years and am still using the original router Huawei Hg633. I'm wondering if that's whats causing increasingly poor performance. Over the last few months I seem to be forever rebooting to improve or maintain s...
Hi, My company uses splashtop business for remote working.You seem to have blocked it on our router.Can you unblock urgently please?I've had to ask for this before and it was done easily.Can you do it again please, I need to be able to access it.I ca...
Hi, our router has busted, completely stopped working with no lights, typically on Christmas Eve. Possibly a power surge? Is there any help available from TalkTalk?
Router stopped working after 22nd December evening, phoned customer service yesterday 23rd but been pushed back saying someone will contact me yesterday but haven’t heard from anyone yet over a night now.router keeps flashing orange light.
Hello TalkTalk Staff, I have ordered a replacement router last Wednesday and haven't received it yet. I triple checked with customer service and they have confirmed it to be on its way but I wasn't provided/ couldn't find a Order reference. Please co...
I have an Old Rooter maybe if you send me a new Rooter it will improve my WiFi connection. Thanks
I have just found my old D-link DSL3782 in my loft with ancillary cables etc Can I ask Talktalk for a returns bag so that it can be recycled?
I've got a similar problem to many others here. It started at the end of November. At first it was momentary disconnections. Today, I hardly get broadband at all. It's up for 5 minutes, then off for an hour or more.Reporting it via the chat service h...
Hi, From web searches I can see this is a common problem. My phone and iPad remain connected to wifi but frequently (several times per day) lose connection to the internet. I know this only because web pages time out. If I disconnect and reconnect wi...
My internet keeps dropping outhow do I speak to someone
Hi, Could I have an update on the router issue you have text me about please. We've been experiencing issues for a week now. I spent over an hour on the phone to a tech person on Friday after work - not a great start to my weekend. Plus your txt serv...
My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a conn...
My internet has been randomly cutting out since yesterday. The router light stays white but no devices connected can access the internet. Both times they started happening around 4pm until late. In the morning and up until 4pm it was fine. restarting...
Hello, I would like to request a new router please as the old one isn’t working thank you
Hi, I have a Wifi Hub 2 with firmware SG4K100206 I understand there is a long standing bug in this release where the Guest Wifi Network clients are getting assigned DNS of 192.168.1.1 despite having addresses in 192.168.8.0/24 Apparently this has bee...
Hi, We have had intermittent issues with our WiFi for the last few months and now the WiFi doesn’t work at all (4 days and counting). To make things worse, we can’t get hold of anyone at TalkTalk. It seems there is a known problem with the routers. C...