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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

New Router After 4-5 years

Hi it's been 4-5 years since I got my account with TalkTalk and my router is no longer functioning properly Can we get a replacement? Best regards,Hana

Router/Power-Pack replacement issues

Hi everyone Our TalkTalk router became unresponsive on the 1st May, with the LED on the front completely dark. I tried the usual fixes - plugging the router into a different socket, checking the connections of the leads, pressing and long-pressing th...

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Struck by lightning

My house was struck by lightning and killed the router.I have been able to get back on line with an old router, but it is not very good (poor wi fi range). I cannot log a fault as it is working and I cannot get past the Bot in on line chat.How can I ...

Router repeatedly losing connection

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

CMJTW by Team Player
  • 11 replies
  • 0 like

Connectivity issue on with apps on mobile/console

Hi,For the last few months, I have been experiencing strange behavior on my broadband connection (using wifi only). Some apps mostly won't load due to no internet connectivity or 'something went wrong with connection' on mobile (LinkedIn, Instagram, ...

No internet for weeks

Hi, I’ve had no internet for weeks. Spoken to talk talk numerous time, engineer was meant to come out but they cancelled on me. Tried to reschedule but sick of the tests I have to do, it’s never simple. The fault is the router and cable. I need a new...

Webj86 by Sightseer
  • 14 replies
  • 0 like

No Service

No internet service and no telephone line operating. Unable to call customer service as Sunday, and there is no online chat, despite TAlkTalk claiming Online Chat available on Sunday. Totally helpless not knowing what to do. Kindly help, anyone. Rega...

Router Failing

Can I request a new router? Ive had no wifi for two weeks and agents keep saying that its a problem within the home cos that's what the line test says yet both engineers they have sent out have said that its the router because the equipment they brin...

WiFi signal

Hi there.. have problem... loosin WiFi signal for 5-10 sec and coming back.. Does randomly ..Every day .. Any ideas... tried restarting etc....

No internet

I have no internet connection since Tuesday, the router is not showing any lights for broadband or internet connection although all other lights are on. I have tried turning the router on and off a lot but this isn't working. I haven't been able to g...

Naomi14 by Sightseer
  • 15 replies
  • 0 like

No internet all day

My internet has been down all day router flashing orange connection line test says there are problems with phone line

Unreliable Wifi / Router

Hi, the Wifi/Router is extremely unreliable and will often drop 2 or 3 times a day completely and have to wait 10 minutes for it to reboot. This is incredibly frustrating when I'm working from home and on meetings with clients. It's hard to get any s...

Unable to forward port 80 and 443

I am having the same issue as reported here, whereby my Huawei DG8041W router will not allow port forwarding over the default ports for HTTP and HTTPS.I am trying to forward the port(s) so I can use my domain name for personal hosting, however I get ...

thew22 by Sightseer
  • 11 replies
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New customer, router delivered but no connection.

The service should be live 2 days ago, my appointment with the technician was canceled as my flat was apparently plug and go ready. Clearly it is not. Tried every socket available to no avail. Am I missing something?

Akozak by Newbie
  • 1 replies
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Please disable my WiFi 2.4 channel “optimisation”

I tagged onto a similar thread, but then I suddenly remembered historically that is taboo on these weird TT forums. So before I get chastised by the net police, I’m starting my own thread here. I have an issue when using my expensive Sennheiser digit...

prawlin by Enlightened One
  • 22 replies
  • 0 like

DSL 3782 - firmware updates

Hi I have been with talk talk for a while. I am beginning to get frequent periods when the internet connection drops (sometimes 5 minutes, sometimes 2 hours!). This appears to be happening at least on a weekly basis (some days several times). I have ...

Judge by Newbie
  • 1 replies
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Wifi Hub Router keeps losing power

My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds I need a new router if possible please I cannot get any help over the phone or...


My speed test are all within the guaranteed rang. But I am unable to open no more than two or three web pages before it all slows down, this happens on different laptops / computers. I have a TalkTalk Huawei-HG633 which I have used for many years, ho...

Sagemcom Router

Hello, I am looking to replace my old Sagemcom router. Recently I have been experiencing some strange events that have me concerned about the outdated security of the old router. I have lost a number of crypto transactions, which may be due to a thir...

Unable to connect Sonos Play 1 to Talk Talk router.

I wonder if anyone can help.I've been struggling to connect my Sonos speaker to my Talk Talk router after a recent upgrade. I've talked to Sonos, who eventually suggested it might be a router issue after we tested everything else. I've tried everythi...

Austin5 by Repeat Guest
  • 8 replies
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Router keep turning off

My talktalk router suddenly turned off while using. And when everytime turns on, will show first a flashing orange then a blinking orange then goes off again.

Intermittent no internet connection

Over the past couple of weeks I have been experiencing intermittent loss of connection to my various devices. It lasts maybe 5 - 15 minutes before returning. It effects both wifi and ethernet connections. The router light stays white while this is ha...

Bitter1 by Conversation Starter
  • 12 replies
  • 0 like

New router

Our router isn't working. How do I order a new one please?............