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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router flashing amber

Problems with router for couple of days now, have done everything, turned off router and it connected. Next day had to do the same thing twice, but yesterday at 22:30 couple of devices lost Internet connection, so did the same thing and now router is...

Return bag

Hi I cancelled my service but still haven't received my return bag. Can you send it to me?

Alucha by Sightseer
  • 29 Views
  • 1 replies
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Router

router orange light only  comes on briefly . 

Milly75 by Sightseer
  • 93 Views
  • 3 replies
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Built-in Windows 10 VPN Not Working

Hi. My Work VPN does not work. I'm using the Built-In Windows 10 Client and have noticed others in the forums having the same issue. I've tried the following:1) Disabled "Scam Protection" 2) Change Firewall setting from "Medium" to "Low" Rebooted rou...

cmhs101 by Popular Poster
  • 151 Views
  • 12 replies
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i cant log into my account

Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.i keep getting this message when i update my password or try and log into my account

broad band connection problem

I recently rented a new home, which already has two open-reach ONETs on the wall in the living room. I initially called BT but their connection time was 1 month so I connected to Talk Talk. They informed me that I already have Onet so it won't take s...

DRaaa by Visitor
  • 164 Views
  • 5 replies
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WiFi Extender

My WiFi sadly doesn’t reach the full length of my flat, which hasn’t been too much of an issue in the past. But now I have a smart thermostat the receiver needs WiFi signal which doesn’t currently reach my boiler. Please could I have a WiFi extender?...

TalkTalk router faulty

 Hi, I’m writing in behalf of my aunt. We believe we’ve still got an issue with her router.The router has been losing connection, its light flashing blue/orange for a minute then it reconnects. Sometimes it flashes orange for quite a while and someti...

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Router

Hi My router just stopped working tried everything, but the power just stopped in the night. Can I get a replacement router please.

Mrbea by Visitor
  • 110 Views
  • 3 replies
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Router blinking orange

Hello. Please can you send a replacement router. Operator tried to optimise and reset router etc but no joy. They said I would have to request a new router if it didn't work. I need ASAP as I work from home

Broadband Router No lights

Hi, I have been having issues with broadband for about a month now contacted support and they have said line is fine and have changed the broadband channel, but I am still having issues even when connected via Ethernet. The lights on the router no lo...

Wifi drops out

Hello, I reported my wifi dropping out and an open reach engineer tested my line etc yesterday. He told me the cabling and line were fine and it looks like a problem with your router. He said he would report this with his job notes. I then received a...

Employment works app no longer opens

I use Blue Yonder Workforce app on my iPhone. It always worked fine until a month ago. Now, it will not open when I use my home broadband. My friend installed the app on her android phone and it is the same here in my house. However they both open th...

Constant Flashing Amber Light on router

It mentions my service is fine online yet I'm having constant flashing amber light without connection to internet. Kept on holding for an agent but no answer so I had to stop working which created a big issue for me.

Second router as WiFi extender

Hi all, I am looking for advice on how to stop my computer finding my second modem which is being used as a WiFi extender and the message coming up that I am not connected to the internet.I have two TalkTalk routers (Huawei HG633) the second router I...

Louis5 by First Timer
  • 254 Views
  • 3 replies
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return an old router

I was sent a new router, was asked to send old one back, but no return back was in with packaging is this place to request one, if not how do I get one

Shell Energy Sagemcom router

As an ex-Shell Energy (for energy, not broadband) customer, I have access to a couple of their Sagemcom routers. I know these units do WiFi 6 and seem to make our mobile phones work better when used as access points. To reduce clutter, can I replace ...

hawaye by Conversation Starter
  • 680 Views
  • 15 replies
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POE with my router

will my Fast 5364-3 router allow me to use a poe camera or will i have to use an extra power adapter for the camera ( Reolink due 3 )I am NOT on fibre