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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router

Hi I had a new router a couple of weeks ago but the plug doesn’t clip into the adapter and falls out when being knocked when cleaning.

Returns Label Rejected At Post Office.

As above. I have an Eero router to return to TT. My local PO has rejected it saying it's not a valid returns label. The QR code also part for the returns label was also rejected by my local PO, as ineligible for return.I've read elsewhere on here abo...

Can't Change LAN Address on WiFi Hub

Can't Change LAN Address on WiFi HubSerial Number, Hardware Version, Software Version, GUI VersionN7203284N007xxxFAST5364 3.00SG4K1002065.100.5When I start to edit the IP address eg from 192.168.1.1 to 192.168.1.2 it throws my session all the way to ...

MarkLC by Newbie
  • 67 Views
  • 1 replies
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Confused and concerned

Hi there. I am finding that our Broadband connection is not really working in a predictable way.I think that something has been installed incorrectly.I asked a friend of mine to have a look at the system, and he was puzzled to find that the Internet ...

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MadamG by Newbie
  • 127 Views
  • 3 replies
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I damaged my router

Can you please advise how I can get a replacement router. I dropped the one I have. I got it back together, however the mounting bracket is damaged. The rounter is working but I cannot stand it upright.

Faulty router

Hello, my Internet has been working fine and yesterday I woke up to no power going through my router. No lights etc. I have tried unplugging it, factory reset for 30 seconds with no luck. Can someone please send me out a replacement router and a bag ...

Eero

So I have weaker signal strength downstairs as both of my Eero's are upstairs due to main sky box and my son needs direct ethernet into his console as he has Autism and would freak out if the wifi dropped. I have been on chat with talk talk agents si...

Transferred from Shell want to use own router

HiI want to use a 3rd party router and I contacted technical support via the chat twice. I advised them I need the internet service provider username and password for the PPPoA settings in the new router. On both occasions they kept referring me to t...

Having problems with wireless on router

Hi we are on standard ADSL (only street in area not on full fibre - problems with underground pipework so Openreach not upgrading), and just recently my HG633(?) router has started dropping wireless. It works ok on wired connections, and by trying an...

RogerE by Whizz Kid
  • 187 Views
  • 7 replies
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New Router Please

Despite 3 calls to Talk Talk customer service, resulting in a couple of engineers trying to fix the problem with my internet connection, the issue has not been resolved. I've only had problems since talk talk took over from Shell. I believe I need a ...

Intermittent Connection issues

Hello,apologies if this is repeated/in the wrong place. I’m new here and will be the first to admit that I have no idea about internet lingo/technology, so please be mindful of this when offering any support if there is any. I have recently (since la...

Jolie1 by Popular Poster
  • 592 Views
  • 30 replies
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Internet not working

My internet is not working. The router is shown red alarm light continuously ON. I tried resetting device by unplugging power and using reset button.Community profile updated.

Solid red power light on my Talk Talk Broadband Router

I have a Talk Talk Super Router (HG635) that lost connection to the internet today. When I rebooted it the only light that came back on is a solid red LED for power. All the other lights are off, and the wifi network is no longer broadcasting. I've t...

Renewing contract

If I renew my contract for 24 months, do I get a new router/modem? The current one is now 7 years old and I understand improvements have been made in that time. Thanks.

Anzac73 by First Timer
  • 216 Views
  • 3 replies
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Blink Sync Module 2 Connection

i am having trouble connecting my Blink sync module to my TalKTalk router, every time i try to connect to the Blink servers it says i have entered a incorrect password for my wifi when this is not true, the password i'm entering is correct. I have be...

wutty by Newbie
  • 175 Views
  • 2 replies
  • 0 like

No internet

Internet has been off since Friday and is still down my end. Is anyone else having issues?

Router

Have been upgraded to full fibre via City Fibre, how do I dispose of previous router ?

Faulty router

Hi, my router is faulty. Have run all the diagnostic tests. Nothing solving the problem. It is very old so I am guessing it is due to age? Please could you send me a replacement router. The one we currently have is a Super Router HG635. Couldn't get ...

Tapo Camera connection

Hello, Talktalk have recently sent me a new Sagemcom router to replace the old one that was provided by Shell before Talktalk took over. I now cannot connect a Tapo C100 camera to wifi. The camera has connected to the old router and various other rou...

Jedlet by Sightseer
  • 720 Views
  • 11 replies
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Return bag and label

I have just changed provider, can you send me a returns bag / label so I can return the hub.Thanks

Callie4 by First Timer
  • 197 Views
  • 2 replies
  • 0 like