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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router

Hi router is making a clicking noise.

Berrow by Popular Poster
  • 124 Views
  • 19 replies
  • 0 like

Resolved! Talktalk Hub logon issue

After doing a hub reset today to help overcome a connection problem, I can no longer log onto my hub in order to change something. The default user id and password on the device label no longer work.....any ideas ? I've been trying the support chat l...

MickL by Popular Poster
  • 118 Views
  • 4 replies
  • 0 like

OLD ROUTERS

I now have a collection of several pre-fibre TT routers, BT have postal returns serviceI would phone or email TT but only contact is the useless robot chat? any suggestions?

Resolved! Router flashing orange

Hello . So for the last 3 days I’ve had no internet at all and the router is flashing orange. I have tried unplugging resetting I tried new cables everything. I’ve been on the chat for 4 hours yesterday and then 3 hours on the phone and I’m getting a...

Spikedog by Sightseer
  • 626 Views
  • 10 replies
  • 0 like

WiFi regularly dropping, suspect the Router

Hi been with TalkTalk what seems forever (15-20 years?) and this is my second replacement Fast router that was about 3 years ago and has been faultless since then until now.Over the past week I have monitored the router and randomly the WiFi drops ou...

Lasertek by Whizz Kid
  • 2466 Views
  • 33 replies
  • 0 like

Dying Router

I think my router is dying. Talktalk Wifi Hub. Its been fine for years but has started to keep rebooting itself. It started about three weeks ago. No change to the hardware or software that might have triggered it. Ive done all the checks. Reset. Res...

PaulBram by First Timer
  • 933 Views
  • 14 replies
  • 0 like

Firewall configuration to block 8.8.8.8

I've got a Talktalk Wifi Hub 2. I've created a firewall rule to block all communication from LAN to 8.8.8.8. The rule is sitting at the top, so it is the first rule to be applied. However, my LAN devices can still reach the destination. I've restarte...

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shyam87 by First Timer
  • 1278 Views
  • 20 replies
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Issue with router

Hi there,I had very bad internet this morning so have to reboot my router. After that my network disappeared from all devices. I don’t know what happened but I’ve tried everything possible with no result. So after many hours of trying to fix it I dec...

Inese23 by Team Player
  • 5224 Views
  • 81 replies
  • 0 like

Returning bag

Hi, I left Talk Talk in Aug/Sep, but no returning bag has been delivered to me despite I was told so. How do I request the bag please? Thanks

CLHWDE by Popular Poster
  • 801 Views
  • 14 replies
  • 0 like

Boosters

I have just set up a talk talk hub 3. I would like to add a booster. Does talk talk have its own booster or can they recommend one?#

Ethernet problem

The ethernet light is continually flashing green on the router when connected.Internet connection drops at random times and the only way is to reboot the router, but the ethernet green light keeps flashing when internet is reconnected.All the etherne...

installation

I have installed my new router according to your instructions and all appears to be fine except I do not get a solid blue light at the base but a solid white light. Is this OK?

No connection

I have had no internet for 2 days now - my router just doesnt light up the internet symbol. when I try to get to the 'fix it' on the talk talk website nothing loads....I am using next doors wifi to try to get help online . is there an actual person I...

JWZIGG by First Timer
  • 366 Views
  • 4 replies
  • 0 like

INTERNET DOWN- SAYS NOT CONNECTED.

INTERNET NOT CONNECTING- ROUTER LIGHTS KEEP BLINKING ALL OVER THE SHOP. TRIED TURNING ON AND OFF AND LINE CHECKED A FEW DAYS AGO AND FOUND NO FAULT- THE INTERNET CAME BACK FOR A COUPLE DAYS BUT OFF AGAIN TODAY. ONLINE CHAT NOT HELPING. WHAT CAN I DO?

JWZIGG by First Timer
  • 442 Views
  • 4 replies
  • 0 like

Replacing Shell Router

Hi My router is from Shell and about 3-4 years old. The wifi signal is poor and we have just renewed our broadband package with Talk Talk. How do I order a replacement? We currently have an old Sky wifi booster to help but that is only on the 2.4Ghz ...

Hubby23 by First Timer
  • 337 Views
  • 2 replies
  • 0 like

Connection, router.

Hi I hope you can help me my internet connection disconnects when we use our landline to make a phonecall and receive a phone call.Also when it tries to reconnect the speed is really slow and only speeds up when the phone call ends.I hope you can hel...

eskijo by Chat Champion
  • 1091 Views
  • 12 replies
  • 0 like

Router not working but TT sent a modem instead!

Help! I reported no internet from the wifi router. The online chat assistant checked the line and insisted the problem was with the modem. I didn't think so as I can get broadband TV fine direct from the modem. Anyone had this? I guess you have. I su...

markkey by Chatterbox
  • 1035 Views
  • 8 replies
  • 0 like

WiFi optimisation

Recently got a new router and there seems to be this same problem happening again (disconnected when gaming)—— Can someone check to see if WiFi optimisation has been turned on please, had this problem a few times with gaming lag/connection loss and i...

Huawei HG633 issues

Hi, Can I check if when I upgraded to Fibre 65 should I have been sent a new router as I'm still using the one I've had for many years and I think it is the reason I am having issues with my internet connectivity all the time. I've tried to log into ...

JLJLJL by Chatterbox
  • 1633 Views
  • 11 replies
  • 0 like

Internet has gone down every day this week

Every day this week our internet has gone down. I was wondering if I could get a new router like the one we currently have (Huawei router).We have tried those Sagemcom routers and they don't provide a strong enough signal to reach all of the rooms in...

Router

I cannot open the links for the lightroom summit.My friends not using talk talk routers have no problem.I have tried having the website allowed in the kids section with no luck.Here is one of the links I am trying to open.How do I get it to open. htt...

dksmithuk by Popular Poster
  • 889 Views
  • 3 replies
  • 0 like

Upgrading an older router

hi,my router still works..it only occaisionally drops out.but i have noticed the wifi signal around the house isnt as strong as it used to be, and even disappears in some places....my Huawei is about 4 years old now, and is on 24/7, how do i go about...

Hawker52 by Conversation Starter
  • 1044 Views
  • 4 replies
  • 0 like