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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

New Router

Think my routers on its way out. Tends to drop connection more often and won't connect to my sky via wifi at all now. Is it possible to get a replacement

sheepmcg by First Timer
  • 108 Views
  • 6 replies
  • 0 like

Cisco AnyConnect VPN not working

Hi I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk ...

JulzF by Newbie
  • 140 Views
  • 6 replies
  • 0 like

Wi-Fi signal on mobile

The speed to router is good. But very poor to my mobile iPhone for the last couple of weeks. Only two bars. So keep loosing calls

Skippy?? by First Timer
  • 114 Views
  • 2 replies
  • 0 like

No internet for 2 weeks

I've had no internet for 2 weeks now. I have asked for a new router and an engineer to be called out to see me, but have been denied it because there is an outage with openreach in my area? I've had no updates or seen any openreach vans in my area to...

Wen1234 by Repeat Guest
  • 409 Views
  • 12 replies
  • 0 like

Internet

Internet light not lit on router/but internet working. Do i ignore it.? Also keep saying i have a fault on phone now but that seems ok.

Sandy772 by First Timer
  • 188 Views
  • 5 replies
  • 0 like

No internet for 3weeks

Where do I start! It’s now been 3weeks and still have no internet. Reported it on the first day the connection went down and was told line test was fine, did all the usual reset router etc and still the same. 3days later after numerous calls and a co...

danic87 by First Timer
  • 381 Views
  • 11 replies
  • 0 like

Cut off

Hi if I was to make payment today will my broadband go straight back on ? Or does it take a few days ?

ACTIVATION

I am writing to express my dissatisfaction with the delay in activating my WiFi service, which was scheduled for the 25th. Despite the router having arrived and all setup procedures followed, my WiFi has yet to be activated. Additionally, I have not ...

Ongoing internet/wifi issues on several devices

I've had issues with my internet for some time but it's beginning to really get on my nerves so I thought I'd get in touch. The connection doesn't seem to be stable at all and I have issues on several devices.On my work Mac, even low quality Teams ca...

Work VPN connection issue

Hi, I'm not able to connect my work VPN from NHS. I have tested my phone hotspot and it works. But not my WiFi and cable, I also tried to restart my computer a few times, still not working. Can someone here help me fix the issue? I'm working from hom...

Screenshot 2024-09-25 104119.png

Router is outdated and tiered - need a new router

Hiplease help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from routerwhen connecting through ether...

ya0148 by First Timer
  • 368 Views
  • 5 replies
  • 0 like

Cisco Secure Client not working

I used live chat but they were useless. Last week I'm suddenly unable to connect via Cisco Secure Client to my work VPN over my TalkTalk broadband connection. My IT department told me its my internet service provider that is the problem, and live cha...

SonicWall Global VPN

I've not been able to connect to my SonicWall Global VPN client today (which I use for work). It was working last Tuesday (17th September) and I have not tried to login since (until this morning). As far as I know, there have been no changes to my ro...

Broadband issue

My broadband just has the flashing amber light for the past hour I’ve resetted it,turn it off but still experiencing this issues pls I need internet .What do I do I need to fix this urgently

Rifqat by Chatterbox
  • 678 Views
  • 16 replies
  • 0 like

Slow internet and fault detected on the line

Recently I have been getting slow internet speeds between 3-5 when I was getting around 35 and I have ran a connection check and it has came up with a fault has been detected, I have tried to book an open reach engineer but the page isn’t looking for...

Devices not seeing 5ghz band

All my devices connect to the 2.4ghz band but cannot see the 5ghz band so speeds are slower. How can I fix this as mobiles, iPads, fire sticks all cannot see the 5ghz

NatCara by Newbie
  • 448 Views
  • 9 replies
  • 0 like

Cisco AnyConnect VPN no longer connecting

HiI am unable to connect to my company laptop to work from home using the Cisco AnyConnect VPN.It was working on Monday but is not working today, 20/09/24. I have 2 other laptops that are connecting to the internet without issues.This VPN has been wo...

Paul_W by Newbie
  • 487 Views
  • 8 replies
  • 1 like

Speed

Just wondering if theirs any Information when I might be able to get faster broadband in my area so I can upgrade my package post code is EDIT removed personnel information