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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Access to gambling sites

I cannot access National Lottery or any gambling sites since this morning, everything was OK last night and no changes have been made. I do not have parental controls on as no children in the house.

What is my password?

My wife has been discharged from hospital with a "Virtual Ward" and needs a "password" to connect the supplied phone to our wifi. The only Code/Password I have is the "wireless key" on the back of the router and the password for my Talktalk online ac...

No WiFi - Transferred from Shell

The past 2 days I’ve had no wifi, my router is flashing amber. I was previously with Shell and had been moved to TalkTalk when they took over, however I’m having trouble with my connection. Last night I ran the connection test & it said there was no ...

Moving home

Dear EE, I have recently moved into temporary accommodation and have unplugged my Wi-Fi for obvious reasons. Can you please freeze my account as I don’t know my new address yet. Yours sincerely Lee Tucker

BOOSTER

How can I tell if a booster is compatible with TalkTalk router, please? 

WiFi not working

My internet still not working after being restricted I can’t afford to continue what I’m paying I just think it’s very dear used to be £22 a month now £47

Laura80 by Visitor
  • 94 Views
  • 2 replies
  • 0 like

Everything keeps going offline

Every day I find all my stuff that is connected to my WiFi has gone off line. It never happened before I changed to talk talk. If I’m away from home I can’t view any of my cameras until I come back and switch it off and on again. I’m fed up with it n...

Tomcat13 by First Timer
  • 359 Views
  • 16 replies
  • 0 like

Can’t switch

Address and Account number not found when try to switch to Sky so can’t switch Talk Talk complaint issued but no reply

Wifi drops out

Hello, I reported my wifi dropping out and an open reach engineer tested my line etc yesterday. He told me the cabling and line were fine and it looks like a problem with your router. He said he would report this with his job notes. I then received a...

EERO - Poor wifi connectivity

when using eero device as a broadband router, as provided by Talktalk I am having all sorts of issues, particularly being able to connect MacBook Air and printers. This includes printers ( HP and Borthoer models) dropping off network, needing to be r...

Shell Energy Sagemcom router

As an ex-Shell Energy (for energy, not broadband) customer, I have access to a couple of their Sagemcom routers. I know these units do WiFi 6 and seem to make our mobile phones work better when used as access points. To reduce clutter, can I replace ...

hawaye by Conversation Starter
  • 680 Views
  • 15 replies
  • 0 like

Impossible to cancel broad band

For context I was on Shell Energy broadband and have been migrated to Talk Talk. I have tried to cancel my broadband with TT for weeks now as I’m moving houses, but have had no confirmation over email. I have had it confirmed via phone calls and (bec...

Sb4567 by Visitor
  • 403 Views
  • 6 replies
  • 0 like

New router problems

Hi. I received a new router yesterday in the hope it would solve my long-running internet connectivity issues, but I cannot sign in on any device as I get an error message of: The web page at http://www.passwordhelper.talktalk.net/ could not be loade...

Pauld23 by First Timer
  • 139 Views
  • 1 replies
  • 0 like

New router needed

My router will often disconnect for no reason, no knocks or nudges to it or anything it just cuts out, blinks orange for a while and eventually reconnects, but this is really annoying when trying to do pretty much anything for more than 20 minutes on...

Kella99 by Sightseer
  • 290 Views
  • 8 replies
  • 0 like

iPhone looses connectivity to the Talktalk Wi-Fi

Both of our iPhones (12 and 14) loose connectivity to the Wi-Fi on a regular basis. This doesn’t happen on any other Wi-Fi networks. Turning off and on Wi-Fi on the phone resestablishes the connection but it is happening many times a day. Have tried ...

MikeF6 by Sightseer
  • 450 Views
  • 12 replies
  • 0 like

Replacement wireless router

I was a Post Office broadband customer many years ago. They supplied me with a Zyxel AMG1302 wireless router that provided 2.4GHz wifi only - no 5GHz at all. Then, over the years, my service was taken over by Shell and now TalkTalk. I still have the ...

PASSWORD / NEW CHROMEBOOK

Hi, I am unable to connect my chromebook to my server / WiFi Unit as it's asking for a password. I have tried everything which appears on the back of my WiFi Unit and have been unsuccessful. The Unit is over a decade old. If it is asking for a passwo...

CymruRob by Chatterbox
  • 591 Views
  • 12 replies
  • 0 like

Router - no lights

WiFi has just gone down, I have tried to reset the router but there are no lights on . Tried switching it on and off, unplugged it plugged it back in, and checked the circuit hadn't tripped. I have an old one in the loft I can try tomorrow as tempora...

rolando by Whizz Kid
  • 338 Views
  • 5 replies
  • 0 like

Internet

my Tv Wi-Fi, not connected sometime working sometime didn’t work,