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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Network device disconnects from wifi

One of my network devices has disconnected from WiFi four times this year. I reconnect it using WPS but this involves climbing into the loft, which is rather inconvenient. To improve the connection I tried putting a WiFi extender in the loft, which i...

Rich57 by Conversation Starter
  • 83 Views
  • 3 replies
  • 0 like

No broadband router manufacturer problem

For the last few weeks I have been encountering broadband issues. From the connection being intermittent to a complete loss. I have contacted support numerous times to no avail. I was told there was a manufacturing problem with the routers effecting ...

User Control over Changing WiFi Channel

HelloHow can I take control over changing the router's WiFi channel? Although I can change it in the settings, the router changes it again by the next day to what it thinks is the optimum. This does not work in my home as the level of intrusive signa...

Replacement Router Request

My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a conn...

Router replacement

Hi, good afternoon. I haven’t Got Internet for the last 10 days. I’ve been trying to contact with technical support and everything. I was waiting. Sometime I stay on the line for hours and hours. I just wanted an update if my router is dispatch or no...

Persistent Wi-Fi Drops Requiring Constant Restarts

I am experiencing ongoing Wi-Fi disconnections that require me to manually restart the router every time to restore the connection. Unfortunately, the issue persists despite support intervention.The Wi-Fi drops multiple times daily at irregular inter...

Internet repeatedly dropping out

As with so many others, my internet is repeatedly dropping out since Saturday, white light on router remains on. Restarting or a hard reboot restores the connection but only for a period of time (can be 30 mins to a few hours), then it drops again. L...

JCWM1 by Sightseer
  • 105 Views
  • 1 replies
  • 2 like

Wifi interruption

Hello please my house broadband had been cutting off for the past 4 days ago.it is really frustrating.i can't do anything. Please can you check what the issue is please.

Internet dropping - Hub keeps white light

Our TalkTalk fast hub has been dropping internet connectivity at random and without warning since Saturday. Restarting the router brings it back for an hour or so but this is unsustainable when working remotely. I spent a few hours on a live chat tod...

Wifi keeps dropping even though white light is solid

So looking through this thread I seem to be having the same problem as everyone else, internet keeps dropping but white light on router is still solid and we have to restart to get internet back which only lasts an hour or more if lucky, have had thi...

White light but no internet

I have a brand new router due to the last one stopping working. This one, the white light is on and works for a while, but then the internet drops out but the white light is still on. I restart it and the whole cycle starts again. Any ideas what is t...

Wi-Fi Router

Mi Wi-Fi stops working intermittently, apparently it’s a become a known problem! The advice is to reset the router but my router won’t reset, I have to turn it on off before my Wi-Fi comes on again until it fails again. But the router light always st...

Intermittent connection failures for last week

After a few years of solid connection - no problems I have began having issues with connection drop outs each day. Each time line check seems to find no problem but am losing connection on all devices. Fearing it may be a firmware issue as i've not c...

dante01 by Sightseer
  • 195 Views
  • 6 replies
  • 0 like

Suspend Bills while away

Good day, I will be out of the country for 2 months and wanted to know if there was an option to suspend service for those months so I need not pay as nobody will be using it.

internet dropping every half an hour

This has been going on since Friday. You have roughly a 2-3 hour wait on live chat, and they will tell you there arent any issues on your line. Then when you might be getting somewhere cut you off and you are right back where you started. This is not...

Talk Talk blocking websites

For the past couple of weeks I've been unable to access certain websites via my Talk Talk wifi. At first, it appeared to be random, but I then realised they all had one thing in common, namely that they were websites that would probably require age v...

Wi-Fi keeps disconnecting

My Wi-Fi keeps disconnecting and all devices in the household have no Internet access. If I reboot the router it works for a while. White light remains on the router when devices aren't connecting .What can I do to rectify this?

Leemg3 by Sightseer
  • 170 Views
  • 5 replies
  • 1 like

Internet keeps dropping in and out

For the past 3 days my internet keeps dropping. I have a games console connected with an Ethernet and the internet also drops on that. I have to restart my router a minimum of 20 times a day. I’m beyond frustrated. I’ve been trying to contact talk ta...

Kaylee06 by Repeat Guest
  • 555 Views
  • 20 replies
  • 1 like