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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Is there something going on with TalkTalk at the moment?

I have been having constant Internet drops for the last 24 hours. I went through the My Connection section of the website, which detected issues. Therefore, a case was opened. I was given the option to use Live Chat. However, when clicking on the liv...

Tom17 by Newbie
  • 138 Views
  • 2 replies
  • 0 like

Boadband (still) dropping multiple times a day

I posted back on April 28th about my broadband connection going down a handful of times a day, and TalkTalk arranged for an engineer to come out and take a look. The engineer said he ran a test and found an unacceptable attenuation on the line. He re...

wren123 by Participant
  • 523 Views
  • 19 replies
  • 0 like

Replacement router request

Hello. I received an e-mail saying my Huawei HG633 router is out of maintenance and support with the manufacturer and you would be in touch about a replacement. But I have been getting dropouts for quite some time and I am constantly having to reboot...

SueR1234 by Repeat Guest
  • 477 Views
  • 13 replies
  • 0 like

Dropping connections - multiple

HelloI’ve been trying to get help from TalkTalk about my broadband. We run 3 laptops and 3 phones plus the usual extras eg printer ring doorbell etc. our devices drop connections multiple times per day it’s so frustrating. Our router is no longer sup...

WiFi speeds suddenly drops.

Hi I recently started using a new router Fast5364 and without warning the WiFi speed slows right down from 8mbs to 0.50 mbs I change the channel and that helps, I'm wondering if my router is set up correctly can you help or have any other ideas.

eskijo by Team Player
  • 387 Views
  • 8 replies
  • 0 like

TalkTalk Hub keeps randomly switching off

Hi, since this evening, my router keeps randomly powering off.It has happened 4 times so far. I need to restart it with the power button.The router is about 8 months old.Does anyone have any suggestions please or does it need replacing?Thanks for you...

Grum-P-S by First Timer
  • 465 Views
  • 8 replies
  • 0 like

Sagemcom router settings and issues

Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails...

Prelude by Chatterbox
  • 1144 Views
  • 17 replies
  • 0 like

Awaiting Openreach repairs.

Hello and good afternoon and hope you all had a good weekend.My internet/landline phone has once again developed an issue last Wednesday and am still waiting on Openreach to carry out repairs. Are you able to offer any kind of updates? Please find en...

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idj20 by Chat Champion
  • 487 Views
  • 7 replies
  • 0 like

Unreliable connection

Hi, I need to speak to someone at talktalk about my issue but can't find anywhere to do so? I have been a customer since 2019, and have had this problem for a while. At least once per day (most times it happens more than once), my internet will cut o...

eden798 by First Timer
  • 189 Views
  • 1 replies
  • 0 like

Router problems

We have a problem with the WiFi dropping out regularly and we would like a new router. Our current router is a Huawei and several years old. We would like the latest sagemcom router.

Homer2 by First Timer
  • 229 Views
  • 2 replies
  • 0 like

Suspect router

The broadband connection keeps dropping, that is cured by switching the router off then on again. Becoming more and more frequent, now at least once per day or so, but when it needs rebooting it often needs it three or more times.

Qwghlm by Super Duper Contributor
  • 1592 Views
  • 26 replies
  • 0 like

Wifi/router restarting (ADSL issues) + router upgrade needed

So recently, my router has been constantly restarting itself with the ADSL light turning off then flashing back on a few seconds later. I have noticed this is particuarly frequent during periods of rain and the hours following. (Sometimes I can't get...

PE___ by Team Player
  • 479 Views
  • 5 replies
  • 0 like

Issues with connections

Hi TalkTalk, I have experienced a. really slow connection 10 days ago, so i did a reset and rebooted router and tested the line, was fine after that. A few days again it did the same issue like really slow internet conenction, and there was two night...

WiFi Dropout

In the last few days my wifi drops out on a regular basis. I have reset and also re-booted my router but nothing seems to fix it.I am on fibre 65 and have recently had the telephone that was part of my package disconnected..I have also had the router...

TezBez by Chatterbox
  • 1792 Views
  • 25 replies
  • 0 like

Poor Download Speed.

I'm having real issues with my Broadband. I'm running an old Huawei HG633 Router and am having to reset the router daily, within an hour of the reboot my speeds are dropping from 60mbps to 5mbps via a cabled connection making it almost impossible to ...

Internet dropping out every few hours

Been having an intermittent fault where the internet drops out and the router has to take a couple of minutes to reconnect, both the ethernet connections and the wifi go down. This started in October last year and I've been sent around in circles by ...

Internet problem

My internet keeps dropping and its getting worse. Please can somebody come and rectify this as it is very annoying

Grace561 by First Timer
  • 476 Views
  • 1 replies
  • 0 like

ModemMT 992

I have Fibre 150 plus package for 24 month contract that started in April 2024. I am a TT customer for a good 17 years unbroken. In recent months i have been experiencing some issue with internet not connecting at times - mostly at night. I have noti...

auk141414 by Popular Poster
  • 356 Views
  • 2 replies
  • 0 like

Regular connection freezes

I wanted to inquire about my current broadband service as it has an issue. Every 10 or so seconds, the connection freezes for 1.5-3 seconds, sometimes more (confirmed using cmd ping) and I'd like to know what's causing this and how to fix it.The issu...