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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

New Router After 4-5 years

Hi it's been 4-5 years since I got my account with TalkTalk and my router is no longer functioning properly Can we get a replacement? Best regards,Hana

Router repeatedly losing connection

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

CMJTW by Team Player
  • 11 replies
  • 0 like

Unreliable Wifi / Router

Hi, the Wifi/Router is extremely unreliable and will often drop 2 or 3 times a day completely and have to wait 10 minutes for it to reboot. This is incredibly frustrating when I'm working from home and on meetings with clients. It's hard to get any s...

Getting dropouts with fibre broadband

Hi We've got fibre broadband and lately we've been getting drops in the connection, it's been happening for a while now, there was works going on putting in new cables around the corner, but is now complete, when line tests are run it's showing no er...


Our wifi seems to be struggling. Do we need a new router?

Lyn68 by Newbie
  • 2 replies
  • 0 like

Internet dropping regularly

My connection has become very unreliable. I ran a TalkTalk diagnostic check, which reported a problem and that an investigation would take place. I Then received a message to indicate that no problem was found. This is becoming very tricky with my so...

Andy32 by Visitor
  • 2 replies
  • 0 like

Internet connection

Hi, yesterday, 30th April, i lost my internet connection just before midday, it did not come back on until very around 11pm. This is the 4th time this has happened this year any quite a few times last year. It doesn't matter how many times i reset, i...

Eric13 by Visitor
  • 10 replies
  • 0 like

Internet dropping out

I have a standard broadband package (no fibre here) and a talktalk wifi hub sagemcom which was provided a couple of years ago at the request of your engineer as the connection was unstable with the old router. The download speed has been pretty good ...

Janetwi by Sightseer
  • 26 replies
  • 0 like

Eero and 500mbs package

I’ve just upgraded to 500 mbs on a Eero pro6. When it first went live I could measure 500+ mbs anywhere in the home. 24 hrs later I’m down to 135mbs and the router is hot. I am definitely getting 500mbs to the house. 3 bedroom detached with about upt...


10 year old router, keeps dropping out

Hello there.I have been with Talk Talk since October 2014 - coming up to 10 years. I've been happy over that time. However, the original router I was sent seems to keep dropping out recently, and it's really annoying!Am I perhaps due an upgrade? It's...

Internet and landline phone issue

Hello and long time no hear. I did hope not to come back in here, but after a few months of trouble-free internet and phone calls where I was even getting healthy 53 mbps speeds, sadly there has been another decline today with the internet cutting of...

idj20 by Chat Champion
  • 8 replies
  • 0 like

Router disconnects from the internet

I've had a stable internet connection for the past year. For the past few days the router (Fast 5364) is disconnecting from the ISP and frequenty reconnecting, I can see this in the router dashboard advance settings. The WIFI connection remains stabl...

zorro7 by First Timer
  • 1 replies
  • 0 like

5ghz channel disappeared

I have been having internet problems for a number of days. The initial problem was at the local exchange which has now been rectified following a visit by Openreach.I now have a problem with my router in that the 5ghz band cannot be found by any of m...

CMJTW by Team Player
  • 9 replies
  • 0 like

Last nights network upgrade

Last night beginning at 1am, there was a supposed upgrade in process, once my broadband came back on line, I tried watching video on Rumble and Bitchute, the video will no longer play fluidly, it stutters and stalls constantly. It is not the equipmen...

Boradband issue

I am wondering where I go to request a replacement router as mine has been having issues, I have had the same router since I became a customer 4 years ago. I lost WiFi connection a week ago and have been running live tests and troubleshooting daily b...

Allan23 by First Timer
  • 3 replies
  • 0 like

5C Master Socket Wiring Question?

Quick question... my bog standard wired (TalkTalk) telephone connection comes into the house to a junction box inside the hall by the front door. I've decorated the hall recently and the wire that went from the junction box (by the front door) to the...


Hi, my internet has been dropping off - saying "no internet connection" - for the past 4 days. Have gone on here and been told that the problem is with the connection from my router to my laptop/alexa etc. I check in every day but keep getting the sa...

Broadband drop out.

Hi, I've been having sporadic line dropouts in the past month or so (very short drops so no real problems) and I assumed it might be all the rain we've been having so I did the tests via the service status web page. It got as far as this....Screensho...

Screenshot 2024-03-21 093447.png
Tomlan8 by Popular Poster
  • 6 replies
  • 0 like

Frequent drops/Internet randomly resetting itself

My internet as of recent has been randomly dropping as much as 6-7 times in a 15 minute span its getting unuseable at times its insanely frustrating and i need someone to check this out. here are some logs for this. Other times theres no issue and ce...

zephyrX1 by Team Player
  • 16 replies
  • 0 like

Router connection issues - Sagemcom-FAST5364

Fault case REP-14111101 Newbie here, sorry if I'm repeating old issues. Up until last night (Sunday) router (several years old) was happily providing internet to family devices. Yesterday daughter couldn't connect laptop to it, and the mobile phones ...

Occasionally no internet access

Hi Team, my internet connection dropped occasionally and it happened a few times a day. I can connect to my WIFI but there is no internet access. After a few minutes, the connection will be resumed. Can you help to check what is the issue? During the...

kevvvek by Popular Poster
  • 12 replies
  • 0 like

Router keeps restarting with System reset due to kernel panic

Hi, for several days the router has been restarting taking down the wifi and wired connections. The logs below show 25 restarts at the moment we see the loss of connection. I've tried turning it off for 30min and powering back on with no joy. Seems t...

davebris by First Timer
  • 9 replies
  • 0 like

Dropped signal

Hi, both my ethernet and WiFi keep cutting out and saying 'the network could not be found.'I've tried running the tests on the TalkTalk site, but the fault checker keeps giving me error messages when I try to test the line.Please help!