Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I keep loosing connection intermittently.telephone has a crackling noise in the background suggesting a line issue although the TalkTalk line text says all okay.This has happened previously, on the last occasion Openreach had to pull another cable th...
Hi Can I have a new Router sent please. I replaced my old router with an Asus one about 5 years ago and having had line problems the Engineer who visited to check our lines believe it is the router. Whilst they had reset the speed on the line and it ...
Hi been with TalkTalk what seems forever (15-20 years?) and this is my second replacement Fast router that was about 3 years ago and has been faultless since then until now.Over the past week I have monitored the router and randomly the WiFi drops ou...
Hi I hope you can help me my internet connection disconnects when we use our landline to make a phonecall and receive a phone call.Also when it tries to reconnect the speed is really slow and only speeds up when the phone call ends.I hope you can hel...
How can I physically speak to someone at talktalk about no internet?
Every day this week our internet has gone down. I was wondering if I could get a new router like the one we currently have (Huawei router).We have tried those Sagemcom routers and they don't provide a strong enough signal to reach all of the rooms in...
I have had an email informing me that the addresses will be deleted but I have been a Talktalk customer for many years without breaks in the service. Thanks for your help.
Approximately 2-3 months ago I started getting slow internet and sometimes it stopped. After a short time it went back to normal again. I went through the system and in the end it was diagnosed as a router problem so you replaced the router, but it i...
Hi, Over the past hour or so my VDSL connection has dropped ~10 times, making using the internet impossible. Each time the light on the router flashes orange for a few minutes and then returns to solid white. NOTHING has changed in the property. I ha...
Why is my internet connection considerably slower without my VPN...I can't watch a YouTube video without it buffering every 2 mins...I have full fiber...150mbps....I need a fix...
I think there is a problem with my landline - dial tone is noisy - internet connection keeps dropping every few hours and the connection speed has dropped to 5.1Mbps down and 0.5Mbps up. This started a week ago. Who must I turn to for HELP?Ken
Hi there I'm using Huawei Super Router HG635, software is up to date. All the cables are fine, the router is in a place without interference.It's been fine with no issues, and nothing has changed in our house. But ever since last Tuesday, all the lig...
For the past 4 months I have been facing a problem with my broadband connection it keeps disconnecting every 10 minutes and start to flash orange and turn back on
Hi Have carried out tests on my connection a couple of times (latest was yesterday). My speed are DL 14mbps and UL 0.7 mbps. ( Minimum stated being DL 17mbps). I have carried various action such as resetting the router and switching it off & on. I ha...
I have been having constant Internet drops for the last 24 hours. I went through the My Connection section of the website, which detected issues. Therefore, a case was opened. I was given the option to use Live Chat. However, when clicking on the liv...
Blurred picture when videoing with my daughter
Please disable wifi optimization - I cannot manually select a channel on my new replacement router. thanks
I posted back on April 28th about my broadband connection going down a handful of times a day, and TalkTalk arranged for an engineer to come out and take a look. The engineer said he ran a test and found an unacceptable attenuation on the line. He re...
I have a standard phone-line broadband, 25Mbps down/4Mbps up, and it goes down sporadically. Sometimes it'll stay up for days, other times it will go down many times a day. It usually comes back after a couple of minutes - i.e. like its dropping link...
Hello. I received an e-mail saying my Huawei HG633 router is out of maintenance and support with the manufacturer and you would be in touch about a replacement. But I have been getting dropouts for quite some time and I am constantly having to reboot...
HelloI’ve been trying to get help from TalkTalk about my broadband. We run 3 laptops and 3 phones plus the usual extras eg printer ring doorbell etc. our devices drop connections multiple times per day it’s so frustrating. Our router is no longer sup...
Hi I recently started using a new router Fast5364 and without warning the WiFi speed slows right down from 8mbs to 0.50 mbs I change the channel and that helps, I'm wondering if my router is set up correctly can you help or have any other ideas.
Hi, since this evening, my router keeps randomly powering off.It has happened 4 times so far. I need to restart it with the power button.The router is about 8 months old.Does anyone have any suggestions please or does it need replacing?Thanks for you...
Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails...
Hello and good afternoon and hope you all had a good weekend.My internet/landline phone has once again developed an issue last Wednesday and am still waiting on Openreach to carry out repairs. Are you able to offer any kind of updates? Please find en...
