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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

TalkTalk Hub keeps randomly switching off

Hi, since this evening, my router keeps randomly powering off.It has happened 4 times so far. I need to restart it with the power button.The router is about 8 months old.Does anyone have any suggestions please or does it need replacing?Thanks for you...

Sagemcom router settings and issues

Hi .Does anyone have issues with the Sagemcom router and also the settings.My WiFi has been good for the last few years but I had been sent a router from Shell just before Talk talk took over.It was running OK then dropped the speed rapidly to snails...

Prelude by Repeat Guest
  • 668 Views
  • 17 replies
  • 0 like

Awaiting Openreach repairs.

Hello and good afternoon and hope you all had a good weekend.My internet/landline phone has once again developed an issue last Wednesday and am still waiting on Openreach to carry out repairs. Are you able to offer any kind of updates? Please find en...

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idj20 by Chat Champion
  • 333 Views
  • 7 replies
  • 0 like

Unreliable connection

Hi, I need to speak to someone at talktalk about my issue but can't find anywhere to do so? I have been a customer since 2019, and have had this problem for a while. At least once per day (most times it happens more than once), my internet will cut o...

eden798 by First Timer
  • 139 Views
  • 1 replies
  • 0 like

Router problems

We have a problem with the WiFi dropping out regularly and we would like a new router. Our current router is a Huawei and several years old. We would like the latest sagemcom router.

Homer2 by Sightseer
  • 159 Views
  • 2 replies
  • 0 like

Suspect router

The broadband connection keeps dropping, that is cured by switching the router off then on again. Becoming more and more frequent, now at least once per day or so, but when it needs rebooting it often needs it three or more times.

Qwghlm by Super Duper Contributor
  • 1173 Views
  • 26 replies
  • 0 like

Wifi/router restarting (ADSL issues) + router upgrade needed

So recently, my router has been constantly restarting itself with the ADSL light turning off then flashing back on a few seconds later. I have noticed this is particuarly frequent during periods of rain and the hours following. (Sometimes I can't get...

PE___ by First Timer
  • 359 Views
  • 5 replies
  • 0 like

Issues with connections

Hi TalkTalk, I have experienced a. really slow connection 10 days ago, so i did a reset and rebooted router and tested the line, was fine after that. A few days again it did the same issue like really slow internet conenction, and there was two night...

WiFi Dropout

In the last few days my wifi drops out on a regular basis. I have reset and also re-booted my router but nothing seems to fix it.I am on fibre 65 and have recently had the telephone that was part of my package disconnected..I have also had the router...

TezBez by First Timer
  • 1347 Views
  • 25 replies
  • 0 like

Poor Download Speed.

I'm having real issues with my Broadband. I'm running an old Huawei HG633 Router and am having to reset the router daily, within an hour of the reboot my speeds are dropping from 60mbps to 5mbps via a cabled connection making it almost impossible to ...

Internet dropping out every few hours

Been having an intermittent fault where the internet drops out and the router has to take a couple of minutes to reconnect, both the ethernet connections and the wifi go down. This started in October last year and I've been sent around in circles by ...

Internet problem

My internet keeps dropping and its getting worse. Please can somebody come and rectify this as it is very annoying

Grace561 by First Timer
  • 433 Views
  • 1 replies
  • 0 like

ModemMT 992

I have Fibre 150 plus package for 24 month contract that started in April 2024. I am a TT customer for a good 17 years unbroken. In recent months i have been experiencing some issue with internet not connecting at times - mostly at night. I have noti...

auk141414 by Popular Poster
  • 284 Views
  • 2 replies
  • 0 like

Regular connection freezes

I wanted to inquire about my current broadband service as it has an issue. Every 10 or so seconds, the connection freezes for 1.5-3 seconds, sometimes more (confirmed using cmd ping) and I'd like to know what's causing this and how to fix it.The issu...

Line drops and incomplete web pages

For the last several weeks I have been getting corrupt and incomplete loading of webpages . This has affected both Edge and Chrome ( I use both ). The formatting is all over the place or the page is completely blank - with the little spinning circle....

Berkoboy by Team Player
  • 565 Views
  • 6 replies
  • 0 like

Can't get any help!

Hi, As a last resort I am posting on here because I've tried online chat / phone calls and it's horrendous - I'm left pulling my hair out. December - I made a complaint - today I receive an e-mail telling me my complaint is closed because of no conta...

Kezzy! by Team Player
  • 1977 Views
  • 29 replies
  • 1 like

Wildly fluctuating broadband speed

My (not fibre) broadband is giving an unreliable and variable speeds. This is for my laptop as well as iphone 13. The download speed can change from 19mbps to ZERO mbps within minutes. Even when there is a claimed speed of 19 the refresh rate on Chro...

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mackerel by Whizz Kid
  • 2178 Views
  • 44 replies
  • 0 like

Internet issues

It's been about 3 weeks now I have had ongoing issues with the Internet originally it started with a line issue where I didn't have Internet for 4 days straight now my router light stays white but every few hours and can be very random times all devi...

Firmware needs updating/new router needed

Hi,The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? Cu...

Multiple Dropped connections per day

I still have the #Huawei-HG633 router. Several (over 15) times a day it will drop connection to phones and laptops in the home. This doesn’t matter where and is worse in the evening but does happen throughout the day too. Rebooting helps very tempora...