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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Talktalk router

I have had an old dsl 3782 router for many years and last year when I had to have an engineer out he said he would ask talktalk to replace it as it was way out of date but nothing happened.When I had a fault on my line last week I asked about a repla...

Normbg by Repeat Guest
  • 302 Views
  • 6 replies
  • 0 like

Router is outdated and tiered - need a new router

Hiplease help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from routerwhen connecting through ether...

ya0148 by First Timer
  • 366 Views
  • 5 replies
  • 0 like

No internet connection

I was in the middle of a chat regarding this problem. I cant find or get back to the chat.My internet bill is due in 2 days & I don't want to cancel the direct debt but i will have to if you cannot provide me with internet access or at the very least...

Martyn8 by Visitor
  • 170 Views
  • 2 replies
  • 0 like

Internet dropping sporadically

We’re not on Fibre. Over the last week or so the signal has been dropping and then coming back. I wonder if we need a new router?Have checked the service. It says there’s a reported issue but clicking on checking status connects to nothing!Also tried...

Baggers32 by Popular Poster
  • 694 Views
  • 18 replies
  • 1 like

Wi-Fi Optimisation disable request?

Can the automatic 2.4 GHz Wi-Fi Optimisation be remotely disabled for my active replacement Sagemcom TalkTalk Hub 2 (.4 HW)?It optimises itself overnight to a heavily congested channel, causing connectivity issues for my EV outside using Intelligent ...

Openreach Technician Visit REP-14682923

HelpWe booked and had confirmation of an visit to our house by an Openreach Technician today (29th August) between 1pm and 6pm to investigate a fault on our line. We waited in all afternoon and no one turned up. We have not had any communication as t...

AileenS by Popular Poster
  • 506 Views
  • 13 replies
  • 0 like

Ongoing connection problem

Over the bank holiday weekend the connection dropped and reconnected cyclically every minute.There is now a permanent connection. I can use email and connect to websites, though speed is slow, but am unable to watch any streaming services because of ...

hawkeye4 by Team Player
  • 2036 Views
  • 40 replies
  • 0 like

Slow and intermittent broadband

HelloSince moving from Shell the broadband is very poor, it is slow and intermittent. I have tried all the usual fixes of rooting and factory resetting the router, but it an old router. Is it possible to be supplied with a new router? ThanksMick

Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 3025 Views
  • 55 replies
  • 0 like

Shell broadband hub disconnect randomly

Hi all, I have migrated from shell and after that, the hub keep disconnecting. I go though the "online chat" 7 times, but all the agents get no faults on their side. =========19/8/2024 9:30 amsibusisiwe20/8/2024 10:28 amZuqaqambe20/8/2024 11:34 am (c...

IMG_0616.JPG hub_back_hide_pw.JPG log.png socket.jpeg

Broadband dropping out

hello,my broadband drops of at various times in the day. The worst time being about 9.30am when I can be in a zoom meeting and have to restart or wait. Is there a reason why it drops out at about 9.30am? I haven’t monitored other times but it does ha...

Shell to TalkTalk Service Issues

Hi I am curious if anyone else has had issues since being migrated to talktalk from Shell. My service has been fine until about a month after the migration was completed. Since then my speeds have dropped from the guaranteed 25/6 mb to 12/2 mb/s. I a...

guppy02 by Chatterbox
  • 451 Views
  • 4 replies
  • 0 like

Router Problems

I've been having router problems for 2 days now. When I ask Alexa anything she is saying that she's having problems connecting to the Internet! I have a slow flashing amber light on the router. Last night I was without the Internet for 3/4 of an hour...

141144 by First Timer
  • 227 Views
  • 2 replies
  • 0 like

Huawei Router DG8041W intermittently resetting

Hi. I have the following router: Router: HuaweiDevice Type: DG8041WHardware Version: I.1.01Software Version: v1.05t The wireless keeps intermittenly dropping(every couple days on average) for all devices at the same time. Sometimes it comes back afte...

cmhs101 by First Timer
  • 305 Views
  • 3 replies
  • 0 like

TalkTalk Wi-Fi Hub v1.05t crashing on a regular basis

Hi there, I have a TalkTalk Wi-Fi Hub running software v1.05t.The router is crashing multiple times a day and causing major issues for me and my family.I've tried everything I can think of to work around the issue but it still crashes.Please advise h...

TalkTalk Wi-Fi Hub Crashing frequently

Hello, I have a TalkTalk Wifi Hub running Version v1.05tWe are quite heavy Wifi users, and just recently it's crashing regularly.I've looked for a Firmware update but can't find one online, I've also tried using external TP-Link access points to see ...

Screenshot 2024-08-09 at 08.55.54.png

How to remotely reset router

My router’s wifi capability keeps failing requiring a full reset (pin in small hole)..if however I’m away from home, how can I reset my router remotely ?

Bettyga by First Timer
  • 364 Views
  • 2 replies
  • 0 like

Stabilisation period lasting longer than 10 days!

Anyone know why my 10 day "stabilisation" period is currently on day 14 according to my account....my wifi has just dropped and trying to diagnose through my account still saying that im in my 10 day stabilisation...i had my router and wifi activated...

Impossible to raise a complaint!!

Been forced to Talk Talk following their purchase of Shell Broadband. Having been with them before I know how rubbish they are but only been here 3 days and surprised at how quickly they have proved how bad they are!! Broadband speed dropped on trans...

My router isnt connecting

Hi, my router keeps flashing an orange light. I have turned it off for 20 minutes, turned it back on and still no connection. I have taken the broadband cable out and put it back in, still doesn't connect. I've used a new broadband cable and still do...

Gmustafa by Chatterbox
  • 1582 Views
  • 22 replies
  • 0 like

Help with router: connected but no Wifi? Degrading Router?

Hi Community, hope I can get some tips. It seems like the quality of my router is slowly degrading or something. (First up, unless I'm misremembering, we have had the router since Winter 2018, so maybe it is simply worn out, if that's a possibility?)...