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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Issues with connections

Hi TalkTalk, I have experienced a. really slow connection 10 days ago, so i did a reset and rebooted router and tested the line, was fine after that. A few days again it did the same issue like really slow internet conenction, and there was two night...

WiFi Dropout

In the last few days my wifi drops out on a regular basis. I have reset and also re-booted my router but nothing seems to fix it.I am on fibre 65 and have recently had the telephone that was part of my package disconnected..I have also had the router...

TezBez by Newbie
  • 60 Views
  • 4 replies
  • 0 like

Poor Download Speed.

I'm having real issues with my Broadband. I'm running an old Huawei HG633 Router and am having to reset the router daily, within an hour of the reboot my speeds are dropping from 60mbps to 5mbps via a cabled connection making it almost impossible to ...

Internet dropping out every few hours

Been having an intermittent fault where the internet drops out and the router has to take a couple of minutes to reconnect, both the ethernet connections and the wifi go down. This started in October last year and I've been sent around in circles by ...

Internet problem

My internet keeps dropping and its getting worse. Please can somebody come and rectify this as it is very annoying

ModemMT 992

I have Fibre 150 plus package for 24 month contract that started in April 2024. I am a TT customer for a good 17 years unbroken. In recent months i have been experiencing some issue with internet not connecting at times - mostly at night. I have noti...

auk141414 by Popular Poster
  • 190 Views
  • 2 replies
  • 0 like

Regular connection freezes

I wanted to inquire about my current broadband service as it has an issue. Every 10 or so seconds, the connection freezes for 1.5-3 seconds, sometimes more (confirmed using cmd ping) and I'd like to know what's causing this and how to fix it.The issu...

Line drops and incomplete web pages

For the last several weeks I have been getting corrupt and incomplete loading of webpages . This has affected both Edge and Chrome ( I use both ). The formatting is all over the place or the page is completely blank - with the little spinning circle....

Berkoboy by Team Player
  • 406 Views
  • 6 replies
  • 0 like

Can't get any help!

Hi, As a last resort I am posting on here because I've tried online chat / phone calls and it's horrendous - I'm left pulling my hair out. December - I made a complaint - today I receive an e-mail telling me my complaint is closed because of no conta...

Kezzy! by Team Player
  • 1448 Views
  • 29 replies
  • 1 like

Wildly fluctuating broadband speed

My (not fibre) broadband is giving an unreliable and variable speeds. This is for my laptop as well as iphone 13. The download speed can change from 19mbps to ZERO mbps within minutes. Even when there is a claimed speed of 19 the refresh rate on Chro...

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mackerel by Whizz Kid
  • 946 Views
  • 26 replies
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Internet issues

It's been about 3 weeks now I have had ongoing issues with the Internet originally it started with a line issue where I didn't have Internet for 4 days straight now my router light stays white but every few hours and can be very random times all devi...

Firmware needs updating/new router needed

Hi,The Internet goes down fairly frequently and I usually have to reset the router. It also doesn't load pages once I'm connected to a VPN.How can I update my router firmware? It says it was last updated in 2018. Or is it that I need a new router? Cu...

Multiple Dropped connections per day

I still have the #Huawei-HG633 router. Several (over 15) times a day it will drop connection to phones and laptops in the home. This doesn’t matter where and is worse in the evening but does happen throughout the day too. Rebooting helps very tempora...

Channel Hopping ! (a.k.a Optinisation)

As a loyal customer of TT for the past twenty years I've rarely experienced problems with my service. Through DSL, VDSL and now Fibre 150 things have been fine until now with the TT business decision to 'force' channel optimisation. I suppose managem...

mikeyar by Whizz Kid
  • 461 Views
  • 5 replies
  • 1 like

router

my phone tells me that the router is insecure and that it should be upgraded Router

Janjan46 by First Timer
  • 181 Views
  • 1 replies
  • 0 like

Internet service keeps dropping out and very frustrating

Hi there, I would like an engineer to come out and fix my Internet. I’ve wasted over two hours on the live chat on two separate occasions. I’ve raised a complaint if they Internet is not fixed. I will be leaving the contract within 30 days as per the...

No broadband router manufacturer problem

For the last few weeks I have been encountering broadband issues. From the connection being intermittent to a complete loss. I have contacted support numerous times to no avail. I was told there was a manufacturing problem with the routers effecting ...

Router Disconnecting from internet

Hi, Could I have an update on the router issue you have text me about please. We've been experiencing issues for a week now. I spent over an hour on the phone to a tech person on Friday after work - not a great start to my weekend. Plus your txt serv...

Kezzy! by Team Player
  • 1014 Views
  • 10 replies
  • 0 like

Persistent Wi-Fi Drops Requiring Constant Restarts

I am experiencing ongoing Wi-Fi disconnections that require me to manually restart the router every time to restore the connection. Unfortunately, the issue persists despite support intervention.The Wi-Fi drops multiple times daily at irregular inter...

Internet repeatedly dropping out

As with so many others, my internet is repeatedly dropping out since Saturday, white light on router remains on. Restarting or a hard reboot restores the connection but only for a period of time (can be 30 mins to a few hours), then it drops again. L...

JCWM1 by First Timer
  • 239 Views
  • 1 replies
  • 2 like

WiFi issues

I have spent 4 days and over 4 hours trying to get your online BOT to put me through to someone. Line tests and connectivity tests show problems yet I can’t get hold of anyone. Your phone lines shut at 5 so if you work you’re disadvantaged then onlin...

Lozza15 by First Timer
  • 453 Views
  • 2 replies
  • 0 like