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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

DG8041W firmware

Greetings, I am looking for support, my DG8041W has firmware v1.05t and is constantly disconnecting and rebooting, I hear there is a higher software version that can fix this issue.

Blue light

The blue light has been on for a few days and my printer won’t print??

Wi-Fi signal on mobile

The speed to router is good. But very poor to my mobile iPhone for the last couple of weeks. Only two bars. So keep loosing calls

Skippy?? by First Timer
  • 67 Views
  • 1 replies
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WiFi signal to mobile phone

The speed to router is good. But very poor to my mobile iPhone for the last couple of weeks. Only two bars. So keep loosing calls

Skippy?? by First Timer
  • 68 Views
  • 1 replies
  • 0 like

Cisco AnyConnect VPN no longer working

Over a week now the Cisco AnyConnect VPN hasn't been working for me (there haven't been any issues for the past 3 years, it just started over a week ago). IT Support at work advised to contact TalkTalk as there seem to be some issues from the provide...

No internet for 2 weeks

I've had no internet for 2 weeks now. I have asked for a new router and an engineer to be called out to see me, but have been denied it because there is an outage with openreach in my area? I've had no updates or seen any openreach vans in my area to...

Wen1234 by Repeat Guest
  • 215 Views
  • 10 replies
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Life after contract

My contract ends within a month. Within the next 6 months or so ( for complicated reasons) I need a minimal level broadband that will probably not be used.I have various choices I believe.1.. let the TT service continue month on month, the cost of wh...

des09 by Problem Solver
  • 103 Views
  • 2 replies
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No internet for 3weeks

Where do I start! It’s now been 3weeks and still have no internet. Reported it on the first day the connection went down and was told line test was fine, did all the usual reset router etc and still the same. 3days later after numerous calls and a co...

danic87 by Repeat Guest
  • 150 Views
  • 6 replies
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Wi-Fi Router Dropping Wi-Fi

Hi there I have been having problems with my router (Sagem Talk Talk Wifi Router) dropping WiFi connections to both devices on the 2.4Ghz and 5Ghz channels. Nothing has changed in my setup recently so unsure what it could be. I have noticed that I ha...

Doozy by Team Player
  • 425 Views
  • 21 replies
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Unable to connect to Cisco AnyConnect VPN

Hi, My wife and I have been able to connect to Cisco AnyConnect VPN. We work for different companies and both of us have had issues. TalkTalk WIFI hub 2version SG4K100202Thanks in advance

quady by Newbie
  • 206 Views
  • 4 replies
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VPN Anyconnect stopped working

Hi I'm having an issue with my Anyconnect VPN it has stopped working. I can connect to the Internet but not the VPN have been trying to sort this out since Tuesday and still no further forward ! Any help greatly appreciated

Lomasj by Sightseer
  • 125 Views
  • 2 replies
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Second eeros setup

Hello. pleas can someone help me with installing my second eero?. My eero app doesn’t open with this page.can anyone tell me how to get my app to open with this page please? Thank you Rhonna.  

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Rhonna by Sightseer
  • 331 Views
  • 9 replies
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Ongoing internet/wifi issues on several devices

I've had issues with my internet for some time but it's beginning to really get on my nerves so I thought I'd get in touch. The connection doesn't seem to be stable at all and I have issues on several devices.On my work Mac, even low quality Teams ca...

Internet not working

Can somebody please help. My mum's Internet hasn't been working for weeks. Whenever I call talktalk all they ask me to do is reset the router, then send me another one and blame the router saying it's faulty.Yesterday on live chat somebody said its b...

Cisco any connect vpn not working

Hi I’ve seen a few posts about this, it’s frustrating that the customer service team don’t seem to know about this issue. My Cisco any connect is no longer working, please can you put my router back as it was so that it works again. thank you

Cisco VPN Connectivity Issue

Hi There,I am having similar issues to 100s of other TalkTalk customers. My Cisco Anyconnect has stopped working. Talk Talk Chat and Live support have been a complete waste of time.From other posts, it seems to be a Firmware issue. Therefore, can som...

PalRR33 by Visitor
  • 433 Views
  • 9 replies
  • 0 like

Work VPN connection issue

Hi, I'm not able to connect my work VPN from NHS. I have tested my phone hotspot and it works. But not my WiFi and cable, I also tried to restart my computer a few times, still not working. Can someone here help me fix the issue? I'm working from hom...

Screenshot 2024-09-25 104119.png

Cisco VPN problems

HiSame as so many others, my Anyconnect has stopped working. Talk talk live support was useless and told me to go to my IT department. It seems there are ways to reset the firmware of the router?? Please can someone help me with that.My settings are:...

WORKING FROM HOME

My internet is working at home my mobile phone. however when i go to connect to my work laptop. it has stopped working saying it cant connect to the VPN. failed to connect. can you help?

Briando by Newbie
  • 134 Views
  • 2 replies
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DSL connects, but cant get WAN ipv4

TalkTalk Super RouterHad frequent problems for the last week (and general problems for the last few moths)Green DSL led is onbut Internet led is RedConnecting to the SuperRouter shows the DSL is up(and phone line etc also works)But it cant see to get...

Keeping a Device on the 2.4GHz Band..?

Hi all, The logger on my Solar PV plant will only work if it's on the 2.4GHz band, but it seems to randomly jump onto the 5GHz band, and then I can't get any readings from the plant (battery level, current production, etc.). So how do I get it to sta...

Router.jpg
TimDan by Popular Poster
  • 202 Views
  • 3 replies
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Repeated dropping internet, can't get replacement

Hi I have talked to support multiple times to complain about the internet that keeps on dropping. They did send a engineer last Friday (20th Sep) to come have a look. He replace the phone socket and the internet speed increased but that did not fix t...

JoannaC by Visitor
  • 248 Views
  • 4 replies
  • 0 like