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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Moving house.

I am moving house in early January and I would like to know what the procedure is. I propose to stay with TalkTalk.Best regardssporran10.

Internet

I having problems with the Internet connection, I been trying to call Talk Talk to be able to explain my situation.But I keep sent to how to reset the Internet something impossible for me to do it, as the Internet connection is upstairs. I have been ...

Loss of connection to PC

Our full fibre broadband connection to 2 iPads and 2 iPhones is fully functioning. The problem we have is the connection to a PC which does not seem to be able to locate our wifi network. When searching for networks others (password locked) appear bu...

JGrif51 by Repeat Guest
  • 622 Views
  • 9 replies
  • 0 like

Upgrade to FTTP

We took up a voucher from the government to install broadband. I live in a rural area. We received the email from OpenReach on Nov 11 to let us know that they have provided the infrastructure in my road, which is a rural lane. Checking for packages o...

Trekian by Team Player
  • 552 Views
  • 6 replies
  • 0 like

No internet and no phone 12 days

Hi, I reported no internet and no landline on the 15th Nov. Was originally told openreach issue at local exchange linked to faulty pr joint. Then told it was a complex fault requiring complex works. Last time I chatted with someone online they couldn...

Coral3 by Team Player
  • 4032 Views
  • 76 replies
  • 0 like

Cannot change Wi-Fi password

Hi this an ongoing problem with my network, I was advised to change my Wi-Fi password but every time I try it drops out, it’s being caused by neighbours using my network as they gave 2 games console connected The Wi-Fi has been dropping quite a lot i...

wJanet1 by Conversation Starter
  • 534 Views
  • 7 replies
  • 0 like

No Phone or Broadband

For the third day I'm without phone & broadband. The connection test tells me there is a network fault which is being worked on. Can you please confirm that this is the case, thank you  

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Does TalkTalk block websites like www.reddit.com?

I find that whenever I use my TalkTalk account to try to access www.reddit.com, that I am presented with the message:This site can’t be reachedThe connection was reset.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Netw...

Martin84 by Whizz Kid
  • 1638 Views
  • 27 replies
  • 0 like

Lose wifi for a few minutes most days

For a few weeks now I seem to lose wifi for a few minutes most days when using my laptop or phone. I have the Huawei Router HG635 and am wondering if it needs replacing as it is no longer supported. I have tried contacting the online support but can'...

TalkTalk WifiHub flashing amber

Apologies for re-post as found I had a community login attached to TT account from years back, and am unable to attached to the account I posted with yesterday..... HelloSince the weekend the TalkTalk internet has been down at home , the box has been...

TalkTalk WifiHub flashing amber

HelloSince the weekend the TalkTalk internet has been down at home , the box has been flashing amber, I have an open case but have struggled talking to TalkTalk. Its fibre65 and comes in on like an ADSL telephone line. (we have no phones connected to...

wi-fi keeps dropping out.

Hello,I'm having problems with my wi-fi dropping out, it first started in July for 2hours, then was normal, then it happened again in August, S September and yesterday, it starts about 12-12-30pm and lasts for about 2 hours but yesterday it started a...

wJanet1 by Conversation Starter
  • 961 Views
  • 14 replies
  • 0 like

Private VPN keeps disconnecting

My vpn keeps disconnecting. Have exhausted all possible solutions with vpn company. Could there be a conflict between vpn software and Talktalk software such as the eero threat protection

Frankb by Team Player
  • 800 Views
  • 11 replies
  • 0 like

Frequent disconnections...

I'm getting periods where my router (Sagemcom Fast 2) frequently disconnects the broadband. It'll run fine for a few weeks, then we get another episode of instability. We're in one now, hence this post. Running the TT line test shows no problem with ...

mikeyb200 by Conversation Starter
  • 4366 Views
  • 73 replies
  • 0 like

Problems with Router connection to Sky

Hi, we have a sky tv glass package. The system is continually glitching. Sky told us that the'skystream puck needs to connect to the 5GHz wi-fi band exclusively but in about 80% of cases it connects to the 2.4GHz band due to a poor signal from the 5G...

gilly101 by Chatterbox
  • 342 Views
  • 3 replies
  • 0 like

My wired connection provided by BT is slow and unreliable.

The BT engineers are operating in my area and switching many customers with an old wire connection to their properties with a fibre one. After speaking to a manager, I was told that if I wanted my line changed I had to speak to TalkTalk. Can you prov...

nalag46 by First Timer
  • 732 Views
  • 7 replies
  • 0 like

Boosters

I have just set up a talk talk hub 3. I would like to add a booster. Does talk talk have its own booster or can they recommend one?#

Unable to log into a specfic website

I have been unable to log into a website for over a week now. I need this website for work and everyone else in the company can access it. I have tried all of the things that are recommended online but still nothing. I have turned my router off for 3...

Tinag2 by Team Player
  • 3136 Views
  • 37 replies
  • 0 like

Broadband connection issue

I'm experiencing connection failure since 8:00 am Oct 15.I cannot be put in touch with human agent. I would like to ask how to get in touch with Talktalk techinical engineer for help.

Internet Down every night and daytime on and off...

Hello.I got this issue since move to talk talk it's just a nightmare since the very beginning of the contract is now 13 months...Usually going on and off at night and some days ongoing. Started to get fed up with this, and when I complain it's always...

Jprego by Participant
  • 1284 Views
  • 16 replies
  • 0 like

WiFi dropping out

Hi Forum, my WiFi drops constantly and I mean constantly. I haven't added any new equipment or removed any. I haven't moved the router or put anything near it. All cables have been checked and double checked. If I'm on a WhatsApp call, despite me not...