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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

BT switch off of analogue landlines

My phone and broadband currently come to my home over a copper BT landline and there is no future date set for full fibre to replace it. When BT switch off their analogue service, some time before 2027, I realise that my phone will not work any more ...

Intermittent high ping when gaming, and slow connections

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to conn...

Sarah117 by First Timer
  • 55 Views
  • 1 replies
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Full fibre

Had a message from openreach saying full fibre is now available on my street but your website says it is not

Disconnecting Broadband

I have been informed by SKY that there is a problem as you have not fully disconnected our service. Please could you do that as soon as possible.

No WiFi - Transferred from Shell

The past 2 days I’ve had no wifi, my router is flashing amber. I was previously with Shell and had been moved to TalkTalk when they took over, however I’m having trouble with my connection. Last night I ran the connection test & it said there was no ...

engineers charge

I recently had a problem where talktalk router was not connecting with permanent orange light ,My home system is BT master 5C with bt extension socket 10 meters away in next room.I reperted fault and went through online test with talkltalk agent goin...

gordony by First Timer
  • 112 Views
  • 2 replies
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No connection

Lost all connection around 5pm today run the connection test nothing , switched everything on/off nothing any ideas ??

Unable to connect to Cisco Secure Client

Been using this with no problems since April when working from home but been unable to connect since Saturday. I believe the route needs an upgrade but unable to get any response from TalkTalk chat. Profile updated

Full Fibre

Morning. We are trying to find out if the cost for the landline ceases if Full Fibre is installed. Can anyone advise please?Thank you.

WendyCsm by First Timer
  • 86 Views
  • 2 replies
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security settings

got online accounts with william hill & paddy power wifi on but can't access on phone or laptop as it says my connection has been re-set. all other websites are fine. just seems to be gambling ones. been a customer for 4 1/2 yrs but only had this iss...

Jenks81 by Newbie
  • 114 Views
  • 1 replies
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broad band connection problem

I recently rented a new home, which already has two open-reach ONETs on the wall in the living room. I initially called BT but their connection time was 1 month so I connected to Talk Talk. They informed me that I already have Onet so it won't take s...

DRaaa by Visitor
  • 186 Views
  • 5 replies
  • 0 like

Internet

Internet down from 12/11/24 has been reported and still not resolved 

WiFi Extender

My WiFi sadly doesn’t reach the full length of my flat, which hasn’t been too much of an issue in the past. But now I have a smart thermostat the receiver needs WiFi signal which doesn’t currently reach my boiler. Please could I have a WiFi extender?...

land line

I do not use my land line at all. can get my internet with talk talk without a land line

Router blinking orange

Hello. Please can you send a replacement router. Operator tried to optimise and reset router etc but no joy. They said I would have to request a new router if it didn't work. I need ASAP as I work from home

Fibre 65

Hi,I have been paying for Fibre65, I have been offered renewal for Super Fast fibre but alas my connection is apparently copper. I was told this on Saturday by the guys pulling the fibre cables under the pavement. Connection to the house should follo...

02476 by Newbie
  • 133 Views
  • 2 replies
  • 0 like