For queries about your TalkTalk broadband service.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I'm trying to get a broadband connection installed for a church, which has never had any connection or phone line. Openreach say "I can see that your address already has a UPRN (Unique Property Reference Number). This means that your Service Provider...
Broadband has been out for 48 hours! Engineer called yesterday to confirm it wasn't my equipment. Outage appears to be part of a widespread outage that happened at about 8am 2days ago.I was promised contact from another engineer with 24 hours , but 2...
HiMy router suddenly has no internet connection tho' wifi is fine.I've tried all the usual things suggested (off/on, line tests etc).I used the chatbot who arranged a line test which said it was fine.Then nothing! No follow up.I've tried an old TalkT...
This morning my internet went down, telephoned talk talk for help, and spoke to a robot, several times using different ways to try and talk to a human, to no avail, all I got was text messages to log into my account and report it there.How on earth c...
My broadband had failed today so phoned a TT number (08700878777) to get help. The 'machine' asked me what was the problem - no internet - and replied that the best way to get help was to report it on the TT website!! It's hard to believe that such r...
I have completely lost access to my TALK TALK service this morning - unable to send or receive e-mails or access the internet. All the green lights are on for my TALK TALK router. I have rebooted that device several times but makes no difference. I a...
Trying to help a neighbour who is not in anyway IT literate.She has moved to a flat in a sheltered housing association.Her previous router didn't work. She managed to ring TalkTalk and they have sent a new wi-fi hub.But the instructions didn't seem t...
For the past few weeks I've been having trouble with the internet/router. It works fine for days or weeks on end then suddenly will not connect and flash orange before trying to reconnect. The router is fairly newish, a year old maybe. It is a Sagemc...
I support several YouTube creators on Patreon. They send me content for members of their channels. I can access content from most of them, but there are one or two where I can only access part of their content when using TalkTalk. If I switch off my ...
Hi, I have the old Huawei hg633 router, currently on Fibre 65.it sometimes loses connection momentarily for a a few minutes then is fine. Should I have the newer hub as protocols would have changed over the years. Thanks
Unable to access https:/www. national-lottery.co.uk.Error messageSecure Connection FailedAn error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERRORError code: PR_CONNECT_RESET_ERRORThe page you are trying to view cann...
I recieved a text message last week saying that work was being done on the broadband network on the 23rd of February, and that I should expect a temporary loss of service. I lost service in the evening, and because it had been over an hour I decided ...
My WiFi is not working it was working fine this morning I have reset, nothing has worked I have unplugged its flashes, then it gets stuck for a bit and then back to flashing. Need help.
Hi, looking for advice or trying to find out if a national issue. Broadband went down about 2 hours ago and can’t log into my account to report it as there’s an issue trying to do that. Can someone confirm that this isn’t just a me problem and that t...
Hello. Is anybody having problems logging into their talktalk account. I need to get into my account to set my wifi security settings and i have the right user name and passcode but it keeps hanging uo and not opening my acocunt. This has been going ...
IT SHOWS A FULL SIGNAL BUT WHEN TRYING TO ACCESS CERTAIN AREAS IT SAYS NO INTERNET CONNECTION ?? WHY IS THIS ??
Since receiving new router in August 25 my Sky Q box keeps droppimg out. Never had the problem before and despite numerous visits from Sky engineers to reset system it still happens
Is there anything I'm doing wrong? Or could additionally check? I was suddenly disconnected this evening at around 18:00, my router is on and working in terms connected to devices but the "Internet" and "DSL" lights are off. I've tried another router...
I received one tex message from TalkTalk need speak with me but the robot answer machine not connected me and close the call...? The message:Let's get you back up and runningHello,Thanks for getting in touch and using our automated phone service to d...
I'm having problems with my wifi calls dropping out on my Samsung phone. Also sometimes I can't stream music and look up other websites at the same time, getting a message saying I don't have sufficient bandwidth. I Googled the router and it seems it...
Any news on a fix time? Stopped getting daily texts about it How do I claim compensation?
For last week my laptop shows no internet access (although fine on all my my mobiles) ... laptop is set to my talktalk wifi and connect automatically ... If I restart laptop it then connects ... would appreciate any help ...
A month ago talk talk started sending emails saying sorry I was leaving, I contacted online chat and after 4 hrs of getting sent around the houses someone said it was a mistake and I wouldn't be disconnected. Came home next day to no internet and a c...
Due to no fault of my own the telegraph pole I was attached to has been chopped down. Resolution is approx 23jan I dont have access to internet and need access I’m paying a lot of money for a phone broadband and tv service what can they do to keep me...
My broadband was working fine up until 9.15am this morning, but then stopped.I have rebooted the router several times now, leaving for over 20 mins in between.It has been flashing from orange to white.Please help!ThanksChris