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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

The last straw

After having unreliable broadband as its old cables and not even copper coming into the property finally decided to get fibre .Easy to sort out by phone...but closer to the date of instalment i checked to see if the engineer was coming and found out ...

Prelude by Popular Poster
  • 71 Views
  • 2 replies
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my wife's email account

At the end of January my wife's email account, which had me as the main account holder, was suspended We have spent hours, days and weeks on line on the phone and letter writing all to no avail. I think her account suspended because of some security ...

I have no connection

There is no connection from yesterday morning and I have contacted the customer care several times

ABYsony by Visitor
  • 96 Views
  • 2 replies
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phone line has been cut

there are works being done at our flat and the builders have cut the phone line, so we have no phone or internet.

Router keeps only showing power light

Hi there I'm using Huawei Super Router HG635, software is up to date. All the cables are fine, the router is in a place without interference.It's been fine with no issues, and nothing has changed in our house. But ever since last Tuesday, all the lig...

KatyDee by Repeat Guest
  • 368 Views
  • 10 replies
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Refer a friend

I’m trying to refer a friend but can’t get to the right page to do it?

Broadband connection

For the past 4 months I have been facing a problem with my broadband connection it keeps disconnecting every 10 minutes and start to flash orange and turn back on

Kadah by First Timer
  • 528 Views
  • 14 replies
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Broadband issue not resolved.

The line has been tested by an engineer and I have carried out all the checks possible at home but the router is still flashing orange. The link in my account does not take me through to live chat. What is the next step.?

Slow speed and connection failure

My connection keeps failing and my speeds are slower than guaranteed. I have opened a case (ref REP-15663442) and have received an email advising more home tests are required. The email says I will receive instructions "shortly". Email sent 13.01 Fri...

Router won't talk to Amazon Kindle device

Not really sure how to articulate this, but I share both a tablet and a Kindle device with my dad. Both of these devices are Amazon products. We both live in the same house - I use the computer and am the account holder, but we share the other device...

Is there something going on with TalkTalk at the moment?

I have been having constant Internet drops for the last 24 hours. I went through the My Connection section of the website, which detected issues. Therefore, a case was opened. I was given the option to use Live Chat. However, when clicking on the liv...

Tom17 by First Timer
  • 286 Views
  • 2 replies
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Broadband internet not working

I’ve spoken to talk talk twice and both times they said my internet would be back up but there’s just no internet. The light on the box is blue which means it should be working just fine but when I connect it says there is no internet.

Enrico4 by First Timer
  • 224 Views
  • 2 replies
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Rubbish providers

Sick of this broadband service constantly going down, customer services are sarcastic bxxxhs put price up for a *@#][!![]'#[@#]!* service don't mind taking the money but can't provide a good service even correcting what I write to suit themselves

Reddit website not working from Talktalk router

anyone else unable to get to Reddit website through their TalkTalk router?i can access it fine from home on my mobile if i turn off wifi and turn on mobile data, but if i try to access it through TalkTalk router i just get a 'Hmmm… can't reach this p...

rojic9 by First Timer
  • 353 Views
  • 4 replies
  • 1 like

Problem with broadband connection speed.

Good afternoon, Would it be possible for one of the staff to check my line profile to see whether it is set up correctly, please? My broadband speed has dropped from an average of 15 Mb/s down to about 5 Mb/s.It started a few weeks ago, beginning wit...

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Geliec by First Timer
  • 246 Views
  • 2 replies
  • 2 like

Sudden no internet access. (Router only flashing orange)

My WiFi was working fine this morning, but after having to restart my computer I suddenly had ‘no internet access’ despite still being able to access the internet on other already connected devices. I restarted my router in an attempt to rectify the ...

PE___ by Team Player
  • 3506 Views
  • 64 replies
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Ongoing issues with iPhones dropping wifi connection

The problem started at the beginning of this year, we have two iPhones in the household (both fully updated to the latest iOS) and they seemingly randomly get kicked off the wifi connection sporadically throughout the day. Sometimes one will be on an...

vix62 by Team Player
  • 4295 Views
  • 25 replies
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Automatic compensation

Hi, I believed (like in many other posts) that TalkTalk would automatically compensate me for a total loss of broadband service, but I am still waiting and as it wasn't on my most recent bill, I thought it was time to ask the question. On 18th Feb 25...