@Megan30, welcome to the forum.
Support staff will be back on here during the day [Monday to Friday].
You need to complete your community forum profile details for them to identify your account.
Go via your avatar; settings. Add your Talktalk phone number or account number etc in Personal Information. Scroll down further to find the SAVE CHANGES button.
What package are you supposed to be on?
Gliwmaeden2, a fellow customer.
