@Megan30, welcome to the forum.
Support staff will be back on here during the day [Monday to Friday].
You need to complete your community forum profile details for them to identify your account.
Go via your avatar; settings. Add your Talktalk phone number or account number etc in Personal Information. Scroll down further to find the SAVE CHANGES button.
What package are you supposed to be on?
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
