Internet drops off for 1-2 mins every day at 8pm

[mtsj52]

Has anyone experienced their broadband dropping off for 1 -2 mins every day at 8pm. I can't find any reason for it to do it.

[Chris-TalkTalk]

Hi Tracey,

Did you notice if the lights changed on your router when the connection dropped?

Chris

[mtsj52]

Hi Michelle,

I have updated my profile with the info you asked for.

Tracey

[Michelle-TalkTalk]

Hi Martin,

Thank you. Could you also complete the below too as we can run some tests on your line.

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[mtsj52]

Hi Michelle,

I will come back to you on that as I haven't checked but will do it tonight.

Martin

[Michelle-TalkTalk]

Good afternoon,

Ok thanks for confirming. Do any of the lights change on the router when the connection drops please?

Michelle

[mtsj52]

Hi,

Thanks for the reply. I have both those turned off so can't be those.

regards

Tracey

[mtsj52]

Hi,

I have both KidSafe and Homework Time turned off so assuming they aren't responsible.

Also I have wired broadband TV too and that drops off too so it isn't just wifi.

Any other pointers would be appreciated.

Thanks

Tracey

[Michelle-TalkTalk]

Good morning,

How are you getting on? Did you check the HomeSafe settings, specifically Kidsafe and Homework Time?

Thanks

Michelle

[Gliwmaeden2]

Check Homesafe settings. Something in Homework Time or Kidsafe may have a default setting that you didn't choose, @mtsj52:

https://community.talktalk.co.uk/t5/Articles/HomeSafe-An-Overview/ta-p/2205260