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Broadband help

For queries about your TalkTalk broadband service.

Internet drops off for 1-2 mins every day at 8pm

mtsj52
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Has anyone experienced their broadband dropping off for 1 -2 mins every day at 8pm. I can't find any reason for it to do it.

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

4 hours ago

Message 1 of 3

Good morning,

 

How are you getting on? Did you check the HomeSafe settings, specifically Kidsafe and Homework Time?

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Check Homesafe settings. Something in Homework Time or Kidsafe may have a default setting that you didn't choose, @mtsj52:

 

https://community.talktalk.co.uk/t5/Articles/HomeSafe-An-Overview/ta-p/2205260

Gliwmaeden2, a fellow customer.
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