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email support

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ltk007
Popular Poster
Private Message TalkTalk

yesterday

Message 5 of 5

I keep receiving these emails from TT even though I am a paying broadband customer. I have called the helpline twice and have been informed that my email address has been passed to the technical team to remove it from the list of emails to be migrated to the EveryMail paid-for service. On the first call I was informed that I would receive an email confirming the issue had been resolved within 48 hours. 4 days later I called back to be told the same thing again. See the pattern... After requesting to speak to the manager I was placed on hold and then informed that my email address has been removed from the list. Today I received another email from TT saying that as I am not a paying broadband customer I have to subscribe to the paid-for service. Why is this so difficult for TT to resolve? I have an old gateway.net account.

Labels:
4 REPLIES 4

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Starfleet

8 hours ago

Message 1 of 5

@Starfleet  keep chasing them to complete the form. If the notice about Everymail doesn't vanish after 48 hours chase again until it does.

 

Using the Complaints procedure (linked at the foot of every Talktalk page) may also be helpful. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Starfleet
Participant
Private Message TalkTalk

8 hours ago

Message 2 of 5

I got this email too again today, despite getting in touch with TT 3 times, I'm getting to worried

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 3 of 5

@ltk007, the agents shouldn't be just removing you from a list - ask them if they have completed a web form to reassociate your email address with your current broadband service. 

 

Hopefully that will stop this recurring loop.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 4 of 5

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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