email support

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This is the place to be to ask any questions you have about your email
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Forum Posts

Current Issues

Tiscali and related legacy domain mail not receiving or sending - Tiscali DNS name servers were not responding on 23 June 2022 from around 06:00. One of the two tiscali name servers was restored at around 19:20. Although inbound mail was then being r...

The server is being maintained. 12Apr2022 Error - message could not be sent 13Dec2021
Gondola by Community Star
  • 409 Views
  • 1 replies
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Not sending or receiving email

I too seem to be having the Domain name invalid error, both from outlook and webmail. I have a Ukgateway/Tiscali address. I have tried sending from my work address to home and I have not received this also.

Genduba by Conversation Starter
  • 85 Views
  • 2 replies
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Unable to access email

I am currently unable to access either of my email accounts - tiscali and ukgateway on my laptop or phone.

Maggie-P by Conversation Starter
  • 125 Views
  • 5 replies
  • 0 like

Problems with mx.tiscali.co.uk

I noticed today emailing someone @Tiscali.co.uk (run by TalkTalk) that there are problems resolving mx.tiscali.co.uk,. This may result in delays with receiving for anyone still with Tiscali or ukgateway addresses (not me, I only use the ADSL & phone)...

Cedders by Participant
  • 125 Views
  • 1 replies
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Emails not arriving .

Service has been slow all day but some expected emails not arriving. tested from another account and not received.

Maggie-P by Conversation Starter
  • 197 Views
  • 4 replies
  • 0 like

email suddenly stopped - error

Error message from e-mail transport server: 453 - 453 4.1.1 SMcHn6hlPXnPf Recipient Invalid (TT503) Worked yesterday. So >>>?

Email not receiving on Mac Mail

I see quite a few posts that email not receiving messages on PCs for the past two days. I have the same for Mail on Mac. Affecting @talktalk and legacy tiscali and ukgateway accounts. Can send OK and all working on web, ipad, iphone and have not chan...

Resolved! Emails disappearing from Gateway inbox

Over the past two days a number of emails have disappeared from my UK Gateway mailbox, and no longer appear either on mail apps or on webmail. It is not being caused by synching - they are just disappearing. Has anyone noticed anything similar? I am ...

Access to ukgateway email down since Saturday morning

My wife's email access (on ukgateway.net domain) stopped at about 10:30 on Saturday morning. I have email via dsl.pipex.com and this is working fine. Both the accounts are registered on the 'Manage TalkTalk email' on our account. For ukgateway.net, t...

robink by Conversation Starter
  • 516 Views
  • 19 replies
  • 2 like

Resolved! How to manage/update aliases for legacy email accounts?

I have searched the forums and cannot find that this specific question has been asked previously. Here is the background... Myself and my wife have own own separate legacy Pipex/Ukgateway email address which have both been migrated to the new TalkTal...

robink by Conversation Starter
  • 205 Views
  • 4 replies
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Unable to connect to server

Email was fine yesterday. This morning I am getting the "cannot connect to server" message in Outlook for both my Ukgateway and Tiscail addresses. On my phone the Tisacli address appears to be connecting but the Ukgateway address receives message ima...

Maggie-P by Conversation Starter
  • 639 Views
  • 12 replies
  • 1 like

Unable to send email from outlook app

Hi, I've been having issues for quite some time now with sending of email via the outlook app. Both on my android phone and my kindle. Some of my troubleshooting is belowOutlook works fine on my laptopOther email clients work fine with POP3 (old tisc...

Genduba by Conversation Starter
  • 265 Views
  • 1 replies
  • 0 like

Gateway email deleted

Have had my main gateway account deleted and cannot get talk talk to resolve despite 4 being told this has been escalated to a specialist team to investigate why my account was orphaned from the very original I purchased when gateway first launched !...

Delayed emails

Email delays creeping back in, it had been better up 'til the last week. I have been checking occasionally as this has happened many times before. It's getting to be more than just the odd one. Taking anything from just 10 minutes or so which is not ...

Maggie-P by Conversation Starter
  • 405 Views
  • 6 replies
  • 0 like

Unable to send mail from outlook app

HiFor the last week I have been unable to send mail via the outlook app on my phone or my kindle. I haven't changed any settings and I can receive messages fine. I use IMAP settings and these are correct. My account is a legacy ukgateway.net I have d...

Genduba by Conversation Starter
  • 478 Views
  • 6 replies
  • 0 like

Changing from POP3 to IMAP

Hello,I am still on Win 7 but will move to Win10 soon. I use live mail to retrieve my emails which are POP3I would like to move to IMAP and to change live mail to a mail service suitable with Win 10My problem is this. I have a very distinctive and ol...

Can receive but not send emails using Apple Mail

I'll try and provide as much information as I can: I have 2 email addresses affected one that is a Ukgateway.net which has been like this for a while and a Tiscali.co.uk one which was fine until recently. Both receive e-mails but will not send! I am ...

cglover2 by Whizz Kid
  • 1197 Views
  • 13 replies
  • 0 like