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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

full fibre and accessing emails

Good afternoon. i upgraded to full fibre on wednesday. As soon as engineer had finished installing. my tiscali email both on outlook on my laptop and on android phone stopped working. and now keep asking for email and passwords. customer service has ...

WE need the TALK TALK MAIL APP

WE HAVE PROPER TALK TALK APP ON UP STRS COMP, THE APP THAT IS IN THE MIDDLE OF THE SCREEN DSKTOP( AS WE HAVE BEEN WITH TALK TALK FOR MANY YEARS)- BUT I CANNOT REMBER HOW TO GT THS UP SO WE CAN DOWNLOAD THS ON THE LAPTOP TTHAN YU PLEASE CAN YOU E-MAIL...

Unable to add account to MS Outlook

We are able to logon to email in Outlook 365 (latest version). I have now tried on 3 different machines (Windows 11, Windows 10, Mac OS Sonoma). Regardless of IMAP configurations it is not allowing the account. Password Strength is maybe not complian...

Setting up email on iOS device

Following the setup instructions for setting up email on an iPhone I cannot get past the IMAP page. I am running iOS 16.7.8I get as far as Add Email Account and I enter Name, Email and Password. Section 8 then says 'You will see the IMAP summary page...

jdm79 by Sightseer
  • 241 Views
  • 5 replies
  • 0 like

Setting up dsl.pipex.com on a new laptop

I have a new laptop. All the instructions for setting up account say talktalk.com, how do I set up using my dsl.pipex address?I use Outlook on my old laptop and Outlook from Windows 365 on my new one

jdm79 by Sightseer
  • 231 Views
  • 4 replies
  • 0 like

Full Fibre

I had full fibre installed last week. The engineer moved where our router was situated. We now cannot get internet in the kitchen or upstairs. I thought it was more powerful? Keeps dropping out too. Useless. I have already spent £40 on an extender. W...

Resolved! Setting up Talktalk email in Outlook 365 and keep old folders

Hi, We have a new laptop and would like to access our Talktalk email via Outlook 365 (on the old laptop we used Windows mail). Our old emails are helpfully filed under folders which we can see if we login to the webmail and would like this mirrored o...

MoosieBB by First Timer
  • 375 Views
  • 6 replies
  • 0 like

Setting up Em Client and can't send mail

I'm trying to set up my partner's talk talk email address on Em Client and am having no end of problems. I use both a talk talk email address and Em Client myself without issue and have used all the same credentials. I've managed to get incoming mail...

Renewal voucher

Hi, in my contract email it states that there will be a reward voucher of the value of £70 when I renewed my contact with talk talk after trying to switch to another provider. I forgot how long they said it would take to arrive and if I would have to...

Samwregs by First Timer
  • 120 Views
  • 1 replies
  • 0 like

Lineone email acting weird again

My Lineone email account has been acting weird again, and it is causing me problems. Problem 1. I received a letter from my bank in the regular post earlier this month (whilst I was away on holiday) with the subject line "We're having trouble reachin...

Kilonova by Team Player
  • 580 Views
  • 8 replies
  • 0 like

Adding talktalk email to outlook

Windows Mail has finished and I am trying to use Outlook. I have added my talktalk email account to Outlook but when select the account and I log in it says 'incorrect email address'.Grateful for any suggestions please!

Emails sent to myself never arrive

Either using talktalk webmail or an email client, emails I send to myself (tiscali address) never arrive. This just happened recently. They appear in the sent folder but do not arrive in my inbox. There are no rules set up such as auto forwarding. Em...

Too many clients!

I am unable to log in to my toucansurf email and get the message that I have exceeded my clients code SSE 0007. What should I do to rectify this?

DiWeb63 by First Timer
  • 214 Views
  • 1 replies
  • 0 like

Resolved! Outlook

I'm having the same problem on a brand new laptop purchased November 2023 using Windows 11, purchase Microsoft Office suit for one reason to use Outlook as that is what I've always used and know it inside out. I admit im a bit of a technophobe, ive c...

E mail broken

HI Emails sent to my TT e mail address when sent as a test or forwarded e mail from myself using my TT email address EG to xzxz @talktalk. net from xzxz @talktalk. net are being picked up by web mail as spam I have tried to unspam them on web mail bu...

Pash02 by Enlightened One
  • 583 Views
  • 5 replies
  • 0 like

Imap access been blocked

I seem to have the same problem. My account seems to have been set to webmail access only. Please can you unblock it.

Microsoft Outlook not sending or receiving mail messages

I use Outlook, but have the most recent version, and I have found that everything was working well until last Wednesday, 13 March 2024, but after that date I have been unable to receive or send emails from Outlook. However, in GMail I have received s...

Talk Talk webmail app upgrade

Hi there, At the top of the TT webmail page there was a link to "upgrade the app". As I thought this was a general upgrade which would not affect functionality, I clicked on this link but am now unable to access my emails, and received the following ...

capers62 by Team Player
  • 320 Views
  • 1 replies
  • 0 like

Email access via apps after ending contract

Hi. If I close my broadband/ telephone contract with TalkTalk can I retain access to all my existing mailboxes (all xxxxx@dsl.pipex.com) through my email apps (and not just through the web interface)? I understand there will be a fee for that, but I ...

BobDT by Conversation Starter
  • 362 Views
  • 3 replies
  • 0 like

Can't send mail from iPhone

Hi, regarding the above topic. do I need authorisation to send emails from a new iPhone, using their own email app. I don’t want to keep logging in to talk talk account, as no app available. I can receive email but not send. All configure settings ar...

Hoppy4 by First Timer
  • 261 Views
  • 1 replies
  • 0 like