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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Onetel SMTP not working

My wife has onetel.com email but for the last few weeks the SMTP no longer works. IMAP is fine and she can log into webmail and send from there and we reset her password to ensure it was strong enough, and we installed the Apple Mail profile from the...

onetel email

How do i add onetel email on my iPhone 6s

pingrs by First Timer
  • 196 Views
  • 1 replies
  • 0 like

Onetel emails all disappeared

All my 'Onetel' emails have disappeared together with all my contact details.I still have the email account and can send and receive new emails. Any ideas!?

PGtips2 by First Timer
  • 171 Views
  • 1 replies
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Resolved! Support for onetel.com email addresses

When I last spoke to TalkTalk (Feb 2024) they knew nothing about legacy onetel.com email addresses. Nevertheless, I have a onetel.com email and it still works using the talktalk.com mail server.How are onetel.com email addresses currently supported?A...

Wisteria by Chatterbox
  • 326 Views
  • 1 replies
  • 0 like

Webmail Inbox Not Receiving All Emails, but 'Portal' View Is.

About the end of September (?) my webmail showed a red error message (I can't remember what exactly) about my account when I logged in. IIRC there was some kind of mail new-look update at that time and I finally ended up somehow logging in to a new l...

AndyXYZ by First Timer
  • 554 Views
  • 3 replies
  • 0 like

Onetel email password incorrect

I can't log into my Onetel email. I get a message that my password is incorrect. I can't log into my Onetel Account in order to change my password. Can you help me? I have another email account with TalkTalk that I can log into. Thank you...

Talkalot by Chat Champion
  • 840 Views
  • 10 replies
  • 0 like

New Outlook 2024

Hi thereWindows 11 appears to want me to use their new Outlook Mail Client. I was quite happy with Windows Mail! It will not take my Onetel email credentials, which is the mailbox I use most, and seems to want an SMTP password. I tried my normal pass...

Legacy onetel.com email - is it secure?

I have a legacy onetel.com email account, which still receives a significant amount of messages, some of which are important. Having given up on using locally installed email clients on my PC to access this, I have now (with some difficulty) managed ...

Emails not being delivered to onetel.com

Yet again emails are not being delivered to onetel.comI can send emails from onetel.com to other email addresses, but nothing has been received since 7:20pm last night.If I email myself to onetel.com nothing arrives either.Is there a problem with the...

1Cherry1 by Chat Champion
  • 237 Views
  • 1 replies
  • 0 like

Not receiving all emails

Hi, I’ve found that some emails aren’t being received. Both are forgotten password request emails from different websites. Ive tried multiple times. I’ve checked my spam folder and it’s empty. All other emails seem to be getting through ok. I haven’t...

CLJRox by Chatterbox
  • 487 Views
  • 3 replies
  • 0 like

Resolved! Sending emails from TalkTalk app on Android phones

How does one compose emails from the Talktalk app on an Android phones?I cannot see a compose email option anymore.At the bottom left of the screen there is a pen icon. It does not respond when pressed.On the webmail app there is a New email button.

1Cherry1 by Chat Champion
  • 632 Views
  • 3 replies
  • 0 like

Resolved! Emails from onetel accounts not being delivered

Since 7th Nov 2023 many emails sent from my onetel account are not being delivered. Even if I send an email to myself it is not delivered.If I send emails via Gmail they are delivered. The onetel emails appear in my send items in Thunderbird. The onl...

1Cherry1 by Chat Champion
  • 737 Views
  • 5 replies
  • 0 like

Not receiving emails from one sender

My wife has a onetel.com email address and has discovered that in the past week or two emails from a particular gmail.com sender are no longer reaching her, and they are not going to spam/junk, despite having definitely been correctly addressed and s...

Migrating my E-mails from Mail for Windows to New Outlook

I recently migrated the receiving of my e-mails from Mail for Windows to the new Microsoft Outlook. I successfully was able to do this for my three talktalk.net email accounts. However, I also have a onetel.com account, but each time I tried to synch...

Sayuri92 by Participant
  • 1062 Views
  • 5 replies
  • 0 like

No email received since 3pm yesterday

I have not received any emails since 3pm yesterday on my onetel.com account.I have even sent myself emails. Nothing has arrived.No email downloads via Thunderbird.No emails forwarded to Gmail.No emails showing on the TalkTalk app.Yet, the Talktalk st...

1Cherry1 by Chat Champion
  • 409 Views
  • 2 replies
  • 0 like

Onetel Webmail - Cannot Login

I am a Onetel legacy user. I cannot access my webmail account. When I go in through "https://apps.talktalk.co.uk/appsuite/" it returns an error ERRORSome mandatory configuration could not be loaded.(namespace) A few months ago when they were doing th...

Talktalk email problems,

I have started this new post because my answers on the last one seemed to have got jumbled up.I am still having problems with my email service which seems to be very erratic. I have been unable to make contact with anyone from Talktalk but I received...

brbrown by Super Duper Contributor
  • 4813 Views
  • 37 replies
  • 1 like

Email status?

Yesterday & today I cannot connect to TalkTalk email. This covers WebMail, IMAP from my Windows laptop, and from my iPhone. Thunderbird on Windows says "Login to server mail.talktalk.net with username obscured for customer security"Thinking it might ...

Upgrade confusion... help!!

@Ady-TalkTalk Maybe you can help..?Just happened to log in as IMAP isn't playing ball; to see that there are superduper upgrades happening; fab i thought!Then i read about MailPlus; having had a onetel.net email address for the past 300 years, do i n...

Hillview by Popular Poster
  • 864 Views
  • 4 replies
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Correct e-mail settings for onetel accounts

Hello Gondola. I guess it is OK to but in on this topic now there are no more replies but I have a similar problem. Suddenly I can longer send emails using my onetel email address because I get messages saying that the SMTP server is unavailable (I w...

brbrown by Super Duper Contributor
  • 8394 Views
  • 70 replies
  • 0 like

Thunderbird - Unable to Login /Get Emails etc

Here we go again - my annual broken email thread.  As of yesterday (now 24hrs) I have been unable to get my emails using up to date Thunderbird (v102.12). I updated to that on Friday/Saturday and it was working fine until yesterday evening. As usual...

Onetel email

Hi, I cannot my incoming onetel emails have stopped working on my android phone, any help would be appreciated thankyou.