email support

Ask us about your TalkTalk email account and Webmail.

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This is the place to be to ask any questions you have about your email
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Forum Posts

TalkTalk Mail : Current issues

Some customer mailboxes are showing an internal server CLOUDLDAP-0003 authentication error that prevents webmail sign in. Email clients will also report a problem with sign in credentials. There is no user workaround. TalkTalk Support will raise a fa...

The server is being maintained. 12Apr2022 Error - message could not be sent 13Dec2021
Gondola by Community Star
  • 0 replies
  • 3 like

Email has been hacked

HI email has been hacked and password changed, unable to reset as password reset sends link to email account I can't access. How do i proceed. customer centre currently closed.

PhatDaad by Sightseer
  • 23 replies
  • 0 like

Creating a account

Having referred to the community forums, I've followed the creating a instructions online. However when following these steps I don't have the option in My Account to create a new Talktalk email account. Please can you look into my accou...

Removed Address

I get this massage but I've removed this address, What have I missed?:-'ErrorYoyr email account was disabled due to invalid credentials.' Regards

Incoming POP Servers Slow &/or Unresponsive

For last hour or so been struggling to download messages off the servers. Either they very slow to connect or simply timeout. Sometimes make connection and sometimes download some messages but very slowly. Affecting both Pipex & Talktalk domains. Int...

Talk Talk emails not being received in mac mail or on iphone.

Hi All, I hope that someone out there can help me... I'm really struggling and Talk Talk phone support cant seem to help.......? I recently upgraded my broadband with Talk Talk from regular copper lines to full fibre....... broadband is working fine,...

NigelT2 by First Timer
  • 6 replies
  • 0 like

Resolved! Email Attachments

I can no longer view Email attachments. I used to get the option to save or view. Now, it automatically goes to save and if I wish to view the attachment I have to save it first. If it is a PDF file, it saves to a specific folder and I get no choice ...

SusanM66 by Team Player
  • 9 replies
  • 2 like

Email account 'User is Deactivated'

Help!I am asking on behalf of my mum (she's very elderly and doesn't understand anything technical).As of yesterday she hasn't been able to get into her email account, she get's error message "User is deactivated (AUTHORIZATION-0001)". We've changed ...

Laura999 by Chatterbox
  • 16 replies
  • 0 like

Hacked email

Hello, My talktalk email became compromised and I'm now locked out of my email. I believe my email is now being used to scam others. How do I go about getting the account deleted or removed? I am desperate at this point. Thank you for your time.

Josef2 by First Timer
  • 7 replies
  • 0 like

Email not receiving on Mac Mail

I see quite a few posts that email not receiving messages on PCs for the past two days. I have the same for Mail on Mac. Affecting @talktalk and legacy tiscali and ukgateway accounts. Can send OK and all working on web, ipad, iphone and have not chan...

TT E-mail

Hi,I received an e-mail yesterday regarding My FF set up. I can see all within the e-mail on my phone but have checked through the TT Web Mail and I can only see the top 2 lines of the message. The rest of the e-mail is blank until the bottom of scre...

GerryMac by Philosopher
  • 12 replies
  • 0 like

Resolved! Is a safe or spam site

I had a text message that said that my email address xyz* (xyz.*@tt.n) was changed to xyz..e2@tt.n, if I did not want that I should go to www dot aka dot ms/alcs. It purports to be a microsoft site.Looking it up on line, I get the impres...

Missing TalkTalk emails

I am transferring from TalkTalk to another broadband provider so have set up a new googlemail address. I receive/organise my emails via Apple Mail. Yesterday I set up folders for gmail to mirror my existing TalkTalk folder structure, and ‘moved’ my s...

draft email not sending using bcc

Email not sending from draft box when sending to BCC (10 persons), no error messages, nothing happens when 'send' selected, tried 'save' but greys out, no refresh. BCC has been set up from outlook csv file, might that be the problem?. I've tested ema...

gazzer by Chatterbox
  • 4 replies
  • 0 like

Resolved! Email Page Appearance

Opening Talktalk email page view via Firefox has all the lettering and boxes crammed to the lefthand side. I've tried changing th email settings via 'view' options but after a few seconds of showing normally, it reverts. I tried opening the email via...

Bead1 by Team Player
  • 22 replies
  • 0 like


ADY. Posted large report early am Friday edited it early am today 24/1 can you confirm you have located and read it please Moderator Note: Post referred to is:

paja32 by Super Duper Contributor
  • 3 replies
  • 0 like

Resolved! talktalk email address

Hi - we are thinking of cancelling our TT package in order to receive faster broadband. We have talktalk email addresses - will we still retain access to our email in the future, derspite having left TT phone (landline), TV & broadband services. Than...

rp_codie by Conversation Starter
  • 1 replies
  • 0 like


TT E-mail was working fine yesterday, but this morning, I can neither send or receive any e-mails using my "********" address. When I attempt to send, I get a pop-up box stating:Message could not be sent to the following recipients: [***...

Dorchester by Conversation Starter
  • 5 replies
  • 0 like

Email not working

I've not received any emails since Monday evening either via outlook on PC, using webmail direct or via my phone. Can't find anything on website which indicates there's a problem. Any ideas?

nigelnw by Team Player
  • 16 replies
  • 0 like


is talktalk email from you no yellow padlock on webmail click to enter ??

paja32 by Super Duper Contributor
  • 7 replies
  • 0 like