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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Setting up Talktalk email in Outlook 365 and keep old folders

Hi, We have a new laptop and would like to access our Talktalk email via Outlook 365 (on the old laptop we used Windows mail). Our old emails are helpfully filed under folders which we can see if we login to the webmail and would like this mirrored o...

MoosieBB by First Timer
  • 3 replies
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failure to send to gmail

I have 3 accounts, 2 are, 1 is They have identical details for sending, authorisation and receiving. Mail I send from the tiscali accounts does not reach gmail; mail from worldonline does. (Trust this does not overcom...

Keeping access to @talktalk e-mail's adress after leaving?

A member of the family has rang myself and told me there leaving Talktalk for another ISP. NOT ME LEAVING! They have been a number of "username@talktalk" e-mail adress that they want still use/keep access too. Is this possiabe??? I rember reading som...

Can't change email account login details

I'm having trouble receiving emails to one of my email accounts (beginning mhcu55). the error message is: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I can't find any...

Acces Tiscali e mails via outlook

The last couple of days i cannot send/receive e mails via my tiscali e mails, my ones are fine. Error message as below, any idea how to fix the problem. Task 'Synchronizing subscribed folders for ***' reported error (0x800...

email folders

How do I recover my folders in email on my Fire 3 tablet and how do I make new folders in email on my Fire 4 tablet.Thank you.

severus by Chatterbox
  • 1 replies
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Emails and folders gone missing

My account has several email addresses. On one of them (using a tiscali account on Outlook Windows 10 AND Kindle native mail) stopped receiving and sending emails two weeks ago (the Kindle stopped two days ago). The web app works fine. Outlook (and T...

Email addresses disappeared from Webmail

I have three talktalk email addresses, but only one of them is visible in webmail. Even so, they all send and receive in third-party email clients. So why can't I see them? Why can't I check their settings? Why is it impossible to contact anybody at ...

Labrat by Problem Solver
  • 1 replies
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emails not arriving from my dentist

ADY emails from (outlook) they stopped arriving since 28/3 thats the last one to come the ISP company say that are talktalk blocking them? I have a text message from them saying Unblock our IP address - 212.103...

paja32 by Super Duper Contributor
  • 2 replies
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Resolved! & Outlook 2007

Hi, can anyone provide the answer to what the email settings should be in outlook 2007. I'm trying to set up an account on a new i7 W11 pc but the details from the old W8.1 pc don't appear to work. Thanks for your help

PhillC by First Timer
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Talktalk email Attention required account permission to sync

My PC is no longer receiving emails. It hasn't updated since 15th March.A message above my emails says 'We couldn't access this account TalkTalk email. You might need to update your password or give the account permission to sync to this device.'I cl...

Email set up in Windows on new laptop

I have an old laptop running Windows 10 and Office 2010. The email uses pop 3. Everything works fine. I have now purchased a new laptop running Windows 11 and Office 365. I have added my TalkTalk account and the codes appear correct. The email uses I...

popsurge by First Timer
  • 3 replies
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New Outlook - Laptop with Windows 10

I cannot get New Outlook emails sending or incoming onto my laptop Windows 10.I have set up New Outlook on both my mobile and tablet and they are both working OK.I can get Talktalk email working on my laptop.Does anyone know how to sort this problem....

CM8888 by First Timer
  • 5 replies
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Imap access been blocked

I seem to have the same problem. My account seems to have been set to webmail access only. Please can you unblock it.

Resolved! Talk talk email issues through bluemail

I access my talk talk email on my smartphone through bluemail and have no issues. I have downloaded bluemail desktop on my laptop and although I can see the inbox and forward, reply, delete messages as soon as I look to move a message to one of the s...

deckomac by First Timer
  • 3 replies
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New outlook and talktalk

I have downloaded new outlook on to my laptop and it was all working fine but now emails are not sending but are staying in the Drafts folder. I have checked my settings and these all look ok other than the host name is showing as a...

ClareB8 by Team Player
  • 30 replies
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POP or IMAP dont want to loose emails

My computer crashed at the weekend and we are in the process of reinstalling and setting in back up. We will have to reinstall Thunderbird which is what we use to see our talk talk emails. Its been set up like this a few years now and I have no idea ...

emails sent at 0403 did not arrive until 0636/0825

all 8 emails sent to address were delayed today for 2 1/2 to 4 hours before getting into my inbox have had confirmation from sender as they gave me the exact sent times from the logs also big delay in getting a login code to a...

paja32 by Super Duper Contributor
  • 1 replies
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Delays with receiving emails and weird IMAP folder has appeared

I received no emails overnight and test emails I sent this morning didn't arrive either. They have now started arriving, obviously TalkTalk had some significant mail issue overnight. Two issues remaining:- A mysterious IMAP folder has appeared in my ...

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Error when sending mail in New Outlook - Windows 11

I am using new outlook with windows 11. I get a successful account creation message and I can receive mails ok. When I try to send a mail i get the following error Technical detailsSmtpSubmissionPermanent5XXException: Smtp submission failed. Server '...

colh2002 by First Timer
  • 2 replies
  • 0 like