Can talktalk block your Internet ip if you open a suspicious talktalk.net email on IMAP/POP3

[Grandpa1]

Hi again I've lost the ability to use imap/pop3 after opening a suspicious email I believe, this is the reason i now think is why I cannot now set up imap Pop3  as it says no access to them when I try, I can access webmail and Mailbox Manager, I've changed my  password several times. My question is if talktalk realised this would they immediately block my Internet ip address to the affected talktalk.net email account. So I'd have no imap/ pop3  access for security reasons.  Can someone please advise. .Thank you Grandpa1 

[Grandpa1]

I accept your advice as you know the best way forward with this issue. Thank you

[Gliwmaeden2]

@Grandpa1, please do NOT start a new topic for the continuation of the same topic.

Staff can easily scroll back to the initial post and their own replies.

It's not going to be more efficient to start all over again, and forum rules specifically ask customers not to open multiple threads for a continuation of the same problem for themselves. 

[Grandpa1]

Hi I see you have removed my new topic, I'm sure it would have been much clearer for staff to understand, is it possible for you to put back or will I need to do it again, as in the past it has been fixed writing it as I did in the new topic.

[Grandpa1]

Hi I've started a new topic which hopefully explains it better, I've gone back in past topics and ady talktalk staff understood and fixed the issue. So hopefully you do not mean removing my new topic. Thanks

[Gliwmaeden2]

Please just follow up on this thread, @Grandpa1.

Staff will be catching up a bit since the weekend. 

I'll remove the duplicate new thread.

[Grandpa1]

Hi can someone from staff please check if one of my talktalk.net email addresses imap/pop3 access has been blocked by them, as the message I receive when trying to set up imap on my Android phone is access to imap/pop3 is not turned on, I assume only talktalk can turn it off or block it. Please someone from staff look into this for me.

[Grandpa1]

I have also taken note of your advice, I will only reply to staff, can to please re-esculate for me. Thank you for your continuing advice 

[Gliwmaeden2]

@Billx, it really is better if you hold off posting further on this thread - it holds up its return to staff for attention, so then requires re-escalation again.

Over the weekend there won't be staff support, so it's important that this receives staff attention only to try to get it sorted today. 

[Grandpa1]

Hi I have answered you so now can someone from staff please follow up and help solve the issue I have. Thank you 

[Grandpa1]

It was reasonable but I think my issue is difficult to solve and I'm not pushy as I'm looking for help Bill as so frustrated I cannot seem to find how to solve the this problem 

[Billx]

@Grandpa1 

Yes, OK. What did you think of my comment? Wasn't it reasonable?

[Grandpa1]

Hi it's a Samsung email client Bill.

[Billx]

Hi. @Grandpa1 

It seems all 3 suggestions from @kanya-TT are inappropriate.

You've already told the community all that is required.

You do not need to clear your browsing history and cookies, because you are not using the browser, you are using an email client.

You've told the community that you have changed your password many, many times.

You've also said, that you not only removed the email account from the email client, but also uninstalled and reinstalled the email client.

What you still haven't said, is, which email client.

You should be a bit stronger in your request, @Grandpa1 

Bill

[Grandpa1]

Hi kanya thank you for your support, over the last few days I have tried all your suggestions except I cannot add it back, the messages shown is I have no access to imap or pop3, I know the password is correct and the settings correct when I try either imap or pop3.

[kanya-TT]

Hello, Grandpa. We apologize for any trouble this has caused you. Here are some suggestions we've been given that might help

• Restart your device and clear your browsing history and cookies.
• Change your password to a new one that you haven't used before.
• Delete the account from the app and then add it back again

If none of these solutions work, please let us know so we can assist you further.

Kanya

[Grandpa1]

Thank you for re-escalating my issue and for the information you've advised.

[Gliwmaeden2]

@Grandpa1, I'll re-escalate this thread, as there have been a lot of non staff replies since you last heard from TT staff.

Incidentally, I doubt it's to do with the IP address, as that is dynamic, not static, so changes anyway:

 

[Billx]

OK. Thanks for your reply.

Bill

[Grandpa1]

Hi Bill I know all about imap and pop3, I've been using them for 18 years, I know you choose only one of them to use, I uninstalled the app shortly after I had the problem, also I only have a smartphone, I'm waiting for sabelo talktalk staff to reply to me after I carried out his instructions this morning.

[Billx]

Thanks for confirming it is an email client on the phone.

But you are still confusing imap and pop3. You cannot have both at the same time. You as the user has to select imap or pop3.

The imap/pop3 selection has to be done before the email client sends all those server settings to TalkTalk.

To choose POP3 instead of IMAP in TalkTalk, select Port 995, instead of Port 993. You just can't have both.

As far as your phone using a different IP address than your computer, you're probably right. Maybe that IP address could have been blocked. But, if the connection going through the home router, then they will both are using the same IP address.

The final thing I would do, is uninstall and reinstall the email app on the phone.

Other than that, it's TalkTalk's turn.

Bill