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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Setting up Talktalk email in Outlook 365 and keep old folders

Hi, We have a new laptop and would like to access our Talktalk email via Outlook 365 (on the old laptop we used Windows mail). Our old emails are helpfully filed under folders which we can see if we login to the webmail and would like this mirrored o...

MoosieBB by First Timer
  • 3 replies
  • 0 like

Incoming email to Lineone account - missing in action

Dear Support Community I need to use a parking app called "Paybyphone" which is used for the car park at Ruislip underground station. To complete the registration it requires me to verify my email account. Unfortunately the verification email it send...

Kilonova by Team Player
  • 6 replies
  • 0 like

Keeping access to @talktalk e-mail's adress after leaving?

A member of the family has rang myself and told me there leaving Talktalk for another ISP. NOT ME LEAVING! They have been a number of "username@talktalk" e-mail adress that they want still use/keep access too. Is this possiabe??? I rember reading som...

Lineone email acting weird again

My Lineone email account has been acting weird again, and it is causing me problems. Problem 1. I received a letter from my bank in the regular post earlier this month (whilst I was away on holiday) with the subject line "We're having trouble reachin...

Kilonova by Team Player
  • 8 replies
  • 0 like

Resolved! SMTP login issues via Gmail

I've used the Gmail reply from section for many years without issue. Now the Port 587 with TLS, my account sign in details are constantly failing. Is there an issue with the TT mail servers?The Pop3 in Gmail works ok.I do also have ...

email subject folders

Would appreciate knowing how to set up subject folders in email (POP and SMTP) and how to retrieve old ones which seem to have disappeared.Thank you.severus

severus by Chatterbox
  • 1 replies
  • 0 like

Resolved! Pop/Imap

Hi - I spent 5 hours yesterday in online discussions with talktalk. I have lost the email connection with talk talk from Outlook & mobiles although the web connection still works. 3 emails were sent to me by 3 different people from the service team -...

Outlook email - lost passwords

I have been using Outlook as my email client for many years.I wish to set up email sync on a new phone but do not have the necessary POP account passwords for the server settings.Anyone know how I can retrieve these passwords?

johnkes by First Timer
  • 1 replies
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emails not arriving from my dentist

ADY emails from (outlook) they stopped arriving since 28/3 thats the last one to come the ISP company say that are talktalk blocking them? I have a text message from them saying Unblock our IP address - 212.103...

paja32 by Super Duper Contributor
  • 2 replies
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Resolved! Not receiving emails sent to myself

I occasionally need to send emails to myself for reference / use on different pc, or to cc myself.I use Thunderbird and this process had worked mostly ok until today when I'm not receiving the emails in my inbox ( This has occasio...

davep by Insightful One
  • 7 replies
  • 1 like

Resolved! & Outlook 2007

Hi, can anyone provide the answer to what the email settings should be in outlook 2007. I'm trying to set up an account on a new i7 W11 pc but the details from the old W8.1 pc don't appear to work. Thanks for your help

PhillC by First Timer
  • 3 replies
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Talktalk email Attention required account permission to sync

My PC is no longer receiving emails. It hasn't updated since 15th March.A message above my emails says 'We couldn't access this account TalkTalk email. You might need to update your password or give the account permission to sync to this device.'I cl...

Outlook email account settings

I am trying to set up my email account in outlook and have used my email address and set the incoming mail as POP3 and outgoing server as SMTP but when I test the connection I get the message check your login details which are set the same as my web ...

end email

Hi for some rason my talktalk email address are still working how do i close them down as i can not access the account as left u last year ??can i pm a staff the email address info??

emails sent at 0403 did not arrive until 0636/0825

all 8 emails sent to address were delayed today for 2 1/2 to 4 hours before getting into my inbox have had confirmation from sender as they gave me the exact sent times from the logs also big delay in getting a login code to a...

paja32 by Super Duper Contributor
  • 1 replies
  • 0 like

Email access via apps after ending contract

Hi. If I close my broadband/ telephone contract with TalkTalk can I retain access to all my existing mailboxes (all through my email apps (and not just through the web interface)? I understand there will be a fee for that, but I ...

BobDT by Conversation Starter
  • 3 replies
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Syncing my folder in my pop3 account with webmail account

Anyone know how I can sync my folders on my laptop pop3 account to my TT webmail application. I have numerous folders with lots of vital emails cover a number of years, all stored on my laptop. Occasionally I need access to these on my tablet when tr...

Getting email on Outlook or Gmail

I am trying to get emails on to a Samsung phone either via outlook or gmail but we cant get past the password section as it throws up security issues.

Andysson by First Timer
  • 1 replies
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Email transfer to Gmail

Hi. I want to back up my TalkTalk ( emails to gmail, but don't want gmail to delete emails on my talktalk account. Is it correct that if I tick "Leave a copy of the retrieved message on the server" then all the emails will stay the same ...

JMarsh1 by First Timer
  • 2 replies
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Sending work Emails from Home

I am trying to set up Outlook so I can send work emails e.g. when working from home and using my talktalk broadband. Incoming mail server is pop3 which is fine and I have settings to receive email- unable to connect to outgo...

StevenE1 by First Timer
  • 2 replies
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old emails from pop3

My old iMac has died and the transfer of files was not completeI would like to find my old emails which were in pop3 Are they still on my mail server, somewhere ?or, Are they on my failed computer HDD and have been deleted from the webmail site?(as I...

CTFT08 by First Timer
  • 1 replies
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How can I access my old Tiscali emails

Hi. I have not accessed my old Tiscali emails for a long time. Does anyone know whether Talk Talk IT support can grant me access to view my old emails? If so what are the instructions to access? Webmail does not work i.e. I cannot retrieve Tiscali em...

Lost emails after trying to move folder to outlook

I totally cocked up, and lost the content of some folders whilst trying to move them to an outlook account (I'm losing my talktalk email in a month). After realising my mistake I moved the folders back but they were still empty. nb for the remaining ...

Accessing Tiscali and Talktalk emails on ipad ios9

Have been unable to download the above for a couple of months and have changed settings several times to no avail such that probably all mixed up now. I pad only refers to pop account information in the heading. Thanks in advance for assistance.Marti...

GOM1952 by Chat Champion
  • 8 replies
  • 0 like