email support

Ask us about your TalkTalk email account and Webmail.

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This is the place to be to ask any questions you have about your email
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Forum Posts

Current Issues

Tiscali and related legacy domain mail not receiving or sending - Tiscali DNS name servers were not responding on 23 June 2022 from around 06:00. One of the two tiscali name servers was restored at around 19:20. Although inbound mail was then being r...

The server is being maintained. 12Apr2022 Error - message could not be sent 13Dec2021
Gondola by Community Star
  • 1 replies
  • 0 like

POP3 Settings

I cannot find any instructions for configuring Outlook to use POP3, The only instructions do not say if they are for IMAP or POP3. Does Talktalk no longer support POP3? If so, how do I convert to IMAP? I am told the settings have been corrupted and I...

davidw40 by Super Duper Contributor
  • 3 replies
  • 0 like

Pop 3 down

Just a quick one POP 3 servers are down on both my Tiscali and Talktalk email accounts

davidl1 by Whizz Kid
  • 7 replies
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Outlook access

For a while I could not receive incoming mail into Outlook though outgoing mail still worked, I gather this was as a result of upgrade to TalkTalk. However, after a time this facility came back and I was until about a week ago able to use Outlook as ...

GeoffRam by First Timer
  • 3 replies
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Connection to SMTP server failed

Recently when I try to send emails from my MacBook using the Mail app I get an error message saying that the connection to the SMTP server failed. I have not made any changes at this end. The time before last when this happened the problem cleared it...

Stoker by Super Duper Contributor
  • 9 replies
  • 0 like

POP3 stopped working

I get: ** Connection closed by the remote host. for all my mailboxes, after getting OK Logged in. for each one!

m4r35n357 by Chat Champion
  • 14 replies
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Incoming POP Servers Slow &/or Unresponsive

For last hour or so been struggling to download messages off the servers. Either they very slow to connect or simply timeout. Sometimes make connection and sometimes download some messages but very slowly. Affecting both Pipex & Talktalk domains. Int...

Constant Pop Up again

Is there something wrong again today as that annoying pop up that asks me to "enter your user name and password for the following server " is up again and won't go away !! I have to stick it in a corner to be able to get on with my work!!I have no em...

Rochelle by Insightful One
  • 3 replies
  • 0 like

Resolved! Email settings stopped working - old (non-TLS) ones work again

About 13:15 this afternoon we stopped getting email and were unable to send. I checked the recommended settings for POP and SMTP in Outlook 2019 - all looked good. After scratching my head I set up Outlook 2019 on another laptop. It came back with th...

NickS_2 by Chat Champion
  • 5 replies
  • 0 like

Tiscali email not working on Ouitlook or Windows Mail

Using windows 10/64 Pro v 21H2,, I can access Tiscali email via webmail fine, but I have tried using WIndows Live Mail, Windows Mail (win 10), & Outlook 2010 (Client email!) but have been unsuccessful. Just get the error asking for the password to be...

Cannot Receive Email

I am using a Tinyworld email address which has stopped receiving mail for 2 to 3 days now. Do we know when this will be fixed please ?

Resolved! My Email client stopped receiving mail

Hi Webmail works My Email client in windows will no longer receive mailon POP3 Your server has unexpectedly terminated the connection.Possible causes for this include server problems,network problems, or a long period of inactivity....

Not-Happy by Enlightened One
  • 7 replies
  • 1 like

Cannot receive emails via IMAP or POP3

Webmail works. SMTP sending works.Receiving via IMAP or POP3 hasn't worked since yesterday night. No settings have been changed.Please help , Nicholas.

Tiscali POP3 Email Stopped Working

Since Monday evening I have been unable to access my email using POP3 and MS Outlook - , although I can still access my email via the TalkTalk webmail page.Is there some maintenance taking place on the TalkTalk systems which has lasted ...

ZibZob by Popular Poster
  • 7 replies
  • 0 like

Resolved! Can't send talktalk emails with POP3 from Outlook

I can receive talktalk emails using POP3, but can't send them. I've checked the settings info and believe it is the latest (, port 587, STARTTLS). It worked a couple of days ago, but now won't work at all. I keep getting the password...

Email authentication failure

I'm aware of the authentication server problem yesterday 12th January between 8 and 9.19 am. I'm referring to my wife's system where she uses Thunderbird email POP3 client to access her email account. Throughout yesterday and today, she h...

Resolved! Problems with using email in Outlook - logins rejected

I have two email addresses I can access them both on Webmail to send and receive. Using Outlook, I can as of today access only one. The other will neither send nor receive. I have changed nothing in the Outlook account settings for...

SH talktalk receive.JPG
Flaneuse by Conversation Starter
  • 5 replies
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Resolved! Cannot access POP3 lineone emails from Outlook

Since 1st January 2022, my wife cannot access her POP3 lineone emails from Outlook, she permanently gets a timeout error. I have checked her email settings (see screenshots below) which seem to agree with the recommended ones. She is using Windows 10...


Email issues.

Hi there, My TalkTalk email has suddenly stopped working on my Mac and iPhone and trying to log in to webmail gives me this error - Login not possible at the moment. Please try again later. (LGI-0005) Everything was working fine yesterday. All non Ta...

jre77 by Conversation Starter
  • 6 replies
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No incoming mail on

I have had no incoming mail (on POP3) since 9.30am yesterday. Outgoing mail is OK. No changes have been made to POP3 settings. Is there a problem with TT’s server?

GCW7283 by First Timer
  • 4 replies
  • 0 like

IMAP email on an Amazon Fire HD10

I am setting up email on an Amazon Fire HD10 and see that you recommend using IMAP. There are 3000 emails in my account. Is there any way to only see those received in the last month? When I have used IMAP on a desktop computer they all download.Also...

Leaving TalkTalk

When transferring broadband to a new provider, do I immediately lose access to my TalkTalk and Tiscali email addresses or is there a grace period for me to get everything switched over?

AllyM by Philosopher
  • 6 replies
  • 0 like