The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Lost access to your E-mails? Please read.

Current Broadband Customers. If you have received an email regarding changes to your Email, or are seeing a banner when logging into WebMail, and you are a Broadband customer, please note that if you provide the required information you will not be c...

fr8ys by Community Star
  • 22048 Views
  • 0 replies
  • 9 like

Internet Security Warning - View Certificate

Since the recent Windows 11 update KB5074109 which has now been acknowledged as causing all sorts of problems when using Outlook Classic in Office 2021. I have virtually had to rebuild all of my email accounts in Outlook so I could download my emails...

Email Account Settings -Lineone - 26-01-20261.jpg Email Account Settings -Lineone - 26-01-20262.jpg
DaveM54 by Team Player
  • 82 Views
  • 6 replies
  • 0 like

Spam

I have just discovered by logging into TalkTalk webmail that a lot of emails are going into a Spam folder which aren't being downloaded to the Mail app on my Macbook. What can I do to stop this happening. I want all the emails to be downloaded. It ap...

St0ker by First Timer
  • 266 Views
  • 2 replies
  • 0 like

TalkTalk Email policy when leaving.

Hi1. Is there an official TalkTalk policy regarding TalkTalk legacy emails and how long they remain active if one leaves TalkTalk after 31st October 2025?(ChatGPT claims they are free for 1 year after leaving. Perpexity AI states they are not free at...

Server error

I am getting a Server error: '554 5.7.1 What does this mean and how do I correct it?

Mifgogs by First Timer
  • 705 Views
  • 3 replies
  • 0 like

Unable to send email can receive

HiToday 15/09/25 found that my emails are not being delivered either via Thunderbird or directly from web mail site, however I seem to be receiving mail ok.I have rebooted router, checked server settings all correct also tried from our other computer...

fedman11 by Whizz Kid
  • 5688 Views
  • 55 replies
  • 0 like

Odd 'loss' of emails this afternoon

I use POP3 into Outlook on the desktop PC most days, but if I am going out and want to see any incoming emails, I close Outlook and instead rely on my iPhone (with IMAP).When I then return to my desktop PC and restart Outlook, Outlook grabs and POP3 ...

ico99 by Conversation Starter
  • 718 Views
  • 6 replies
  • 0 like

Outgoing emails blocked "550 5.7.1 Reject for policy reason"

My outgoing emails are being rejected when they have pdf attachment. A plain text email and one with jpg attachment leaves successfully but ones pdf are rejected for policy reasons. This is true for fresh emails and for replies when sent from outlokk...

Ellyott by Team Player
  • 3317 Views
  • 37 replies
  • 0 like

Windows 11 and Tiny World Email

setting up windows 11 on Monday my incoming emails worked but sending did not. Now my tiny world emails do not work. Have TalkTalk taken my Tiny world email address off the system ? I have paid them for many years for my landline phone and broadband....

Dotbil by Conversation Starter
  • 4085 Views
  • 43 replies
  • 0 like

MS Outlook 2019

Hi Folks, I'm trying to set up my @talktalk.net email in MS Outlook 2019 and I keep getting an error - "Something went wrong and Outlook couldn't set up your account. Please try again. If the problem continues, contact your email administrator."I've ...

YoMikey by First Timer
  • 325 Views
  • 1 replies
  • 0 like

importing talk talk emails to gmail

I've been trying to import my talk talk emails to gmail, but it won't accept my email address and password and also the POP or IMAP server settings

valfitz by First Timer
  • 320 Views
  • 1 replies
  • 0 like

Pandora Email Client

HelloThis is the first time I have used the Community.I use Pandora as my email client on my computer using Windows 10. This has worked well for a number of years. I use the Pop format.However, when I send emails to my husband who also has a TalkTalk...

spamhouse problem

TO sabelo TT new week so sent email from webmail to my sister at hotmail.com no problem today she replied ok so treat this a problem settled and hope it does not repeat again thanks for help to staff patrick

paja32 by Super Duper Contributor
  • 1401 Views
  • 8 replies
  • 0 like

cannot send email to hotmail.com

AS REQUESTED RE POSTING middle of this week sent email to my sister on a hotmail.com address and got a messege from postmaster cannot be delivered etc have been investigating by link click why and this is what comes up 153.92.124.205 SPAMHAUS you are...

paja32 by Super Duper Contributor
  • 1066 Views
  • 6 replies
  • 0 like

IMAP/POP3 has suddenly stopped working

IMAP/POP3 has suddenly stopped working with my talktalk.net email address, I enter the correct email address the correct password and all the details of both IMAP and POP3 look correct, all that happens is I get shown a message either the email addre...

Grandpa1 by Conversation Starter
  • 1996 Views
  • 10 replies
  • 1 like

tiscali email account

I have a tiscali email account as my default and a talktalk address as a 2nd one I am using thunderbird as my email client. I cannot pick up emails from the tiscali address but the talktalk address works perfectly. Help please

E4B1940 by First Timer
  • 471 Views
  • 1 replies
  • 0 like

IMAP/POP stopped working randomly for no reason

From last week I have not been able to sent or receive emails on my address via my email clients. I have been able to access my account via the TalkTalk Mail website. When trying to fix the problem I have changed the password successfully and also re...

the certificate for pop3.talktalk.net is not valid on this server

i'm using thunderbird with my tiscali email account and yesterday my emails stopped working with the error the certificate for pop3.talktalk.net is not valid on this serveri clicked on the error to look for new certificate and nothing was foundany id...

davemk39 by Whizz Kid
  • 1388 Views
  • 6 replies
  • 0 like

Genuine emails not coming through but spam does

Legitimate emails are not arriving in my talktalk inbox at all. They're not being sent to spam, they just never arrive.I’m locked out of many of my premium subscription accounts because I’m not able to receive the two factor codes to my talktalk addr...

MisterStu by Popular Poster
  • 2902 Views
  • 12 replies
  • 0 like

POP3/IMap settings not enabled

My emails are not being received on my phone but are being received on my laptop. The error message I’m getting is saying the POP3/Imap settings are not enabled on my account. Is there a way to sort this as I have spent hours on the phone to customer...

PaulW54 by First Timer
  • 771 Views
  • 1 replies
  • 0 like