Email (POP) address locked out, others sporadically failing login

[m4r35n357]

One of my old Pipex accounts has been erroring at login for months now.  I would expect a communications company to know when this happens and fix it without my intervention, or let me know what I need to do.  Nothing, as usual.  TT has the logs, and makes all the changes, not me!

I have not changed anything at my end, so it is up to TT to fix this - I am happy to provide essential information, but not the deluge of "homework" questions that I usually get when there is a TT issue.

So, if there is anyone responsible reading this, I await contact by email.  It has taken be several login attempts to even find anything remotely resembling a support address, this site is truly awful to use, as it has always been, and I hate having to navigate the mess.

I am seriously looking elsewhere now, so this is your last chance TT.

[m4r35n357]

@Ady-TalkTalk 

Over a week now, after two ignored PMs, are you still looking into this?

[m4r35n357]

@Gliwmaeden2  well I can't use it, so those "phishing emails" will have to go unread!

and I still haven't heard anything from TT, so get off my back, please

[Gliwmaeden2]

@m4r35n357, if that was a genuine email address you displayed, it's now more vulnerable to phishing scams than ever before because you broadcast it to the whole world wide web.

[m4r35n357]

Hi @Ady-TalkTalk 

I have just PM'd you again, but as before I have no evidence that I sent it or that you have received it.  Please acknowledge receipt here

Thank you,

Ian.

[m4r35n357]

Well I am not getting any feedback from PMs, @Ady-TalkTalk has not even responded to my message here asking if he received my PM so I don't even know if he did.  This forum software that renumbers and reorders posts each time (and uses gobs of vertical space for nothing) does not help.

@Gliwmaeden2 I am getting sick & tired of a company that lets auth failures go without doing anything about it!

It has been a week now and I have heard NOTHING.  So tell me off all you like, I just want some customer service!

[Gliwmaeden2]

@m4r35n357, it's NOT  OK displaying the email address in the public thread. 

[m4r35n357]

The address is REMOVED FOR SECURITY REASONS.  Look in the logs between about 9am to 9:30am.

Ian.

[Ady-TalkTalk]

Hi m4r35n357, you need to provide the full email address that's affected so that I can raise ticket for the issue to be checked. 

Ady

[m4r35n357]

Hi @Ady-TalkTalk did you learn anything from the logs?

[m4r35n357]

@Ady-TalkTalkdid you get my PM?

I can't find any record of it myself for reference . . .

[m4r35n357]

NP!

I would not consider it a good thing to be "experienced" in this UI 😉

Maybe it works better on phones, but I sort of doubt it . . .

[Gliwmaeden2]

Not contradicting you at all, @m4r35n357.

The image I posted shows you what you find after clicking on the avatar or simply the person's name.

If you use the link method that you posted above, you simply add the person's name in manually. 

[m4r35n357]

Thanks for the phone screenshot.

I am on a computer, and the blue button sends me here, not to the user's profile:

https://community.talktalk.co.uk/t5/notes/privatenotespage

I have to click on the avatar, not the blue button!

[Gliwmaeden2]

@m4r35n357, it's the blue SEND MESSAGE button. That takes you to the PM messaging area. Simple to post from there.

 

[m4r35n357]

I just said - I don't know how to PM here!

[Ady-TalkTalk]

To send a personal message simply click on my avatar and select send message. 

Ady

[m4r35n357]

@Ady-TalkTalkHow do I do that? Despite being a "whizz kid" from past exploits I can't remember how to PM here and I can't find anywhere in the user interface to PM you . . .

BTW as for the UI I have already gone round the houses trying to log in on a different (wtf?) login box with no pre-filled data, so I had to go back to the home page, log in from there & find this thread again!

[Ady-TalkTalk]

Hi m4r35n357, please send me a personal message with the affected email address and I'll see what I can do to help.

Ady