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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Lost access to your E-mails? Please read.

Current Broadband Customers. If you have received an email regarding changes to your Email, or are seeing a banner when logging into WebMail, and you are a Broadband customer, please note that if you provide the required information you will not be c...

fr8ys by Community Star
  • 22355 Views
  • 0 replies
  • 9 like

no emails for 10 days

I cannot receive or send emails suddenly after feb 5th. I also cannot get any activity with webmail, also feb 5th. I use Thunderbird on my desktop, TalkTalk on my tablets and also have a Gmail address which is working fine.I did phone on 10th feb and...

tolly12 by First Timer
  • 180 Views
  • 6 replies
  • 0 like

Suddenly some incoming emails going into trash bin

I’ve been getting emails for some years via our U3a site but suddenly they’re going straight into trash bin with a sign of red circle and line across it. Assume thatits got blocked. Ive tried moving to inbox but it just goes back to trash. Not aware ...

Gilbeh by Conversation Starter
  • 249 Views
  • 5 replies
  • 0 like

Webmail

My emails were hacked, after problems with changing the password I am now able to sign into webmail. All emails in the inbox were not there and now I’m not receiving any except the odd one and the odd spam, usually I receive lots! Any idea what I can...

SueEH by Newbie
  • 209 Views
  • 4 replies
  • 0 like

Receiving Emails From Plusnet Accounts

Hello - My sister's ISP is Plusnet, and TalkTalk is blocking her emails to me - I think the error code is 550 5.7.1. The email address is in my Safe Senders list. How can I tell TalkTalk not to block a particular address, even if it doesn't like the ...

PhilS100 by First Timer
  • 164 Views
  • 2 replies
  • 0 like

trash

How can I delete my trash folder in one go

Emails from my Talktalk address to my Talktalk Address go to Spam

Hi, I always have emails I send sent to my own address as BCC for filing purposes. I also send files to myself from my my laptop to my desktop (and vice versa) using the same address. Suddenly, all emails arriving from my own email address are being ...

Tinkerer by Participant
  • 276 Views
  • 8 replies
  • 0 like

Internet Security Warning - View Certificate

Since the recent Windows 11 update KB5074109 which has now been acknowledged as causing all sorts of problems when using Outlook Classic in Office 2021. I have virtually had to rebuild all of my email accounts in Outlook so I could download my emails...

Email Account Settings -Lineone - 26-01-20261.jpg Email Account Settings -Lineone - 26-01-20262.jpg
DaveM54 by Team Player
  • 284 Views
  • 8 replies
  • 0 like

IP address

I am configuring a new computer and was instructed to contact my internet provider to obtain the IP address and port of the PROXY server in the LAN, it was supposed to be in my contract with TALK TALK, but it wasn't

DARJUSZ by Visitor
  • 146 Views
  • 3 replies
  • 0 like

IMAP Settings for Outlook no longer working

Outlook is no longer working with talktalk IMAP - it says can't connect to server. Settings are correct (as taken from talktalk website) and worked until about two days ago. I have tried on two different PC's with two different versions of outlook (2...

Hunda67 by Sightseer
  • 451 Views
  • 13 replies
  • 1 like

Forwarded emails from fasthosts being rejected

My personal domain ( oz2net.co.uk) is hosted at fasthosts. All emails sent to this domain are automatically forwarded by the fasthosts mail server (mailserver.livemail.co.uk) to my talk talk email account Recently most of my legitimate emails forward...

oz2net by Team Player
  • 947 Views
  • 42 replies
  • 0 like

Not receiving emails from a specific sender

I am currently not receiving emails from a specific sender, namely noreply@mail.tickets.fifa.comThese will come from an automated system so destination (my) email address will be correct. Somewhere these emails are getting blocked / lost. It’s not by...

YanIL by First Timer
  • 469 Views
  • 8 replies
  • 0 like

not receiving gmail verification code emails

I need to re-set my Google account password - I am locked out of my phone (hence the importance of accessing my google account) - so the only way I can receive the verification email is via my email, but they are not arriving in my inbox. I've reques...

Inbox empty

On Monday any emails that were in my inbox had disappeared. As further emails were received they disappeared after about 20minutes. That night emails received were retained. I spent about 2 hours chatting online to the technical team who were unable ...

smithy67 by Team Player
  • 828 Views
  • 12 replies
  • 0 like

possible scam email

Keep getting these, the blue link in the word .docx file doe nothing. Is it a scam It is from Everymail Team xxxxx

No access to emails

I have not been able to access emails on any device since Thursday. I am getting an error message when asked to enter my password. I tried to change my password but do not know which alternate email and mobile are linked to the account and can’t see ...

Lmjrt by First Timer
  • 427 Views
  • 2 replies
  • 0 like

Can't access emails

I have been unable to access my emails since yesterday. I keep getting asked to input my password but it says that it is not recognised. I tried chat help yesterday but they said there was an issue. Is this going to continue for long?

Davebn3 by First Timer
  • 301 Views
  • 1 replies
  • 0 like

Slow e mails

On my tiscali e mail account some days the day’s e mails do not come through until the evening. Other days they come through promptly and all seems well.Can anyone please help.

Dave63 by Participant
  • 734 Views
  • 17 replies
  • 0 like

No internet and so no emails etc

I have had no internet for two weeks. I have been unable to speak to anyone as when I try to call the phoneline it just sends me a text message to a link and then AI chats. I can only get online at work or at a friends house and as I sometimes work o...

Email

Why has my email stopped working on my phone but still working on my laptop.

PhilL10 by First Timer
  • 214 Views
  • 1 replies
  • 0 like

email hacked

My webmail has been hacked - I have not received any emails since Monday morning. Emails in my sent folder have all disappeared and a new 'Archive 2025' folder has appeared that I did not create. Because my email is hacked I can't sign into One Drive...

gracie44 by First Timer
  • 629 Views
  • 5 replies
  • 0 like

managing the blocked sender list

Hi I temporarily added a sender to my blocked list and now want to reinstate that sender to my allow list. I am unable to do this as I get an error message to the effect that it is not possible to add a sender who is on the blocked list to the allow ...

Kevin1401 by Popular Poster
  • 236 Views
  • 1 replies
  • 0 like

Waiting for an email sent by a company but it never arrives.

I've been waiting for a company to send me a link via email so that I can reset a password. They sent me an email saying that they they have sent the link but it never arrives. Is the problem that TalkTalk are not allowing the link for some reason? I...

Blink111 by First Timer
  • 552 Views
  • 5 replies
  • 0 like

Emails intermittent since at least September 2025

Hi, firstly I have several talktalk emails accounts. I can't remember them all and can't locate them within my account. Where can I find them? Secondly one account in particular is experiencing major issues. I can't fully send or receive all messages...

Svarthol by Participant
  • 1186 Views
  • 18 replies
  • 0 like