Unable To Receive Tesco Emails

[lilyflower]

Hello!

Taking Gliwmaeden2's advice I'm starting a new Topic.

I haven't been receiving emails from Tesco, (Order Confirmations, Order Changes or Receipts) all that come from the address no-reply@mail.tesco.com if that helps, since the 30th of January. I was receiving emails on the 25th of January so the problem must've started between then.

I check my Spam Folder in Webmail and my local Junk Folder regularly so I know it's not a case of emails being misfiled, it's a case of emails not making it to my account to be filed in the first place.

And although I do have one Filter it only files specific emails into my Spam Folder, so even if an email from Tesco did get caught by my Filter it would still only be in my Spam Folder where I would find it. (Please don't disable my Filter again, Ady ‌😅‌)

I was just wondering again if you're still out there, Ady, if would it be possible for you to file a Fault or Incident Ticket for this like I see you do for other Users please?

Thanks for reading.

[49suze49]

think mine fixed too now . just amended 2 future orders and had confirmation. ( took  memonths last year chasing same thing-  emails ,phone calls,IT team etc,with sainsburys before i found  this forum   and Ady sorted !)  Suze

[49suze49]

Hi Ady

 Looks like im back on track... fingers crossed...just amended two future orders  and received confirmations!!

Thanks very much for helping

49Suze49

[lilyflower]

Hello, Gliwmaeden2! 🙂

I understand Ady won't be back until Monday but honestly I'm not expecting a resolution to that Topic. I couldn't provide any useful information because it's been too long since I've received any emails from Quidco to have the information required to hand, and I couldn't get the same required information from their Customer Service either. ☹️

I just wanted to poke to see what happens. 😉

Regards

lilyflower

PS. I forgot to thank you for telling me to start my own Topic and, between you and Ady, starting the avalanche of similar Topics. It was my first post so I didn't really know what I was doing, but I understand what I need to do now should a new problem arise. 😊

[Gliwmaeden2]

I'll re-escalate your other thread, @lilyflower:

https://community.talktalk.co.uk/t5/Email/Unable-To-Receive-Quidco-Emails/td-p/3095985#M185610

Probably best to follow up that issue on there. Remember staff won't be back before Monday. 

[lilyflower]

Hello again, Ady! 🙂

I was going to give it a week to make sure this wasn't a temporary thing but yes, since the 8th of February I've only been receiving the occasional "Was this you?" sign-in emails (Forced by going through Private Browsing) from Tesco hours after they should've been received, but since Thursday (20th of February) I've been receiving all the emails I was expecting to receive from Tesco as soon as they've been sent. So I think you're right that, at least for me, "the team finally found and fixed the problem." 😉

Thank you again for opening the Incident Ticket, Ady. I don't know if the Team read the Forum but thanks to them for fixing the problem, (Again, at least for me) and thanks to @49suze49 for starting a Topic about this. Without their post I would've thought this was just my problem and probably left it until I'd seen all the other similar Topics being started. 😊

Regards

lilyflower

PS. Very off topic, Ady, but I was just wondering if there was any news about my Unable To Receive Quidco Emails Topic? I suspect the information I provided was insufficient to do anything with, right? 😅

[TrevRob]

Hi Ady, I am now receiving emails again from Tesco. Thanks for your help.

[Ady-TalkTalk]

Hi lilyflower, are you now receiving Tesco mails. I believe the team finally found and fixed the problem.

Ady

[Susan71]

Just come back thank you. 

[TrevRob]

For the past few days I too have not been receiving Emails from Tesco. Have been advised by Tesco Customer Services that the problem of non-delivery to TalkTalk addresses is still widespread. Any help will be mush appreciated.

[Ady-TalkTalk]

Hi all, if you aren't the first poster on the this topic I.E. lilyflower, please start a new topic make sure TESCO is in the topic title and in the body of your post and I'll get you added to the incident to give it more weight. 

Ady

[Susan71]

Me too for two weeks now. They tell me a fault with Talktalk. Please sort this out. 

[ElmaFarrow]

I am also having problems and not receiving e.mails from tesco. Its about time that talk.talk  got a grip and solved

this problem. After all we are still paying for this service.

Very unhappy customer.

Elma Farrow 

[lilyflower]

I just wanted to say thanks, as others have, for opening an Incident Ticket for this, Ady, as I know that's as much as can be done here.

I see more and more Users posting about being unable to receive emails from Tesco and am hoping the more that post and can be added to the Incident Ticket, the quicker the scale of the problem will be seen and maybe made more of a priority?

Thanks for reading again.

[SarahFoater]

Spoken to Tesco customer services, been advised that my account with them has been blocked because it's linked to a Talk Talk mail account.  PLEASE CAN THE ISSUE WITH BLOCKED EMAILS BE RESOLVED QUICKLY AS I AM UNABLE TO GET ANY SHOPPING UNTIL IT IS.  Is there an ETA on the issue?

[Ady-TalkTalk]

I've opened an incident ticket for this issue. I've added all those of you reporting it here on the community. Hopefully, they'll quickly find the fault and fix it. 

Ady

[wgdoi3]

I spoke to Tesco customer service today and they are well aware of this problem.   Many people have been in touch about it.  They say it isn't them that's not sending emails, its TalkTalk not accepting them.

[Gliwmaeden2]

As above, @tonyfitz, you need to start your own topic. 

[tonyfitz]

I'm having the same problem with emails from Tesco. Is anybody at TalTalk doing anything about it?

[Ady-TalkTalk]

Hi Roy+C41, please start a new topic and I'll be happy to help. 

Ady

[Roy+C41]

I have been having the same thing when I want access my online order.  It is making me lose my hair.  Strangely, there is no problem with the messages  from Tesco asking "Is this you?"   I am having no problems with emails from other organisations or friends.  Must be something to do with Tesco.