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3 hours ago
Once again 3 of my email accounts have become inaccessible.
The password is not recognized.
If I login to My Account and try to change them it requires me to give the current password - which is not recognized.
NOTE: I have not changed my passwords.
A fourth account remains OK.
The same thing happened a year (or two?) ago.
36 minutes ago - last edited 36 minutes ago
On-line chat sorted it for me.
If I go to WebMail and use the "Forgotten password" link I can "reset" the passwords for the 3 accounts (in fact, set them to what they should have been all along) via an SMS code and I now have access again.
Although there is no explanation for why these 3 accounts became disabled (not the first time) whilst the 4th account remained OK.
The 4th one is my wife's, so at least it keeps things quiet for me that it continues to work.
The reset method reminded me of something I saw the last time I had to use it. One of the options for a reset code or link is to mail it to the account whose password you are trying to reset. Which strikes me a a totally useless option.
You can only read that email if you can use the account, for which you need a working password, but the reason you are there is that you do not have a working password.
Did Joseph Heller suggest that option?