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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Email issue 15/05

We’re aware that some of our customers are having problems with their Tiscali email service. The issue only seems to be impacting email clients such as Outlook. The webmail service is working as normal.We’re sorry for any inconvenience this is causin...

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Unable to access emails

Hello I am trying to access my emails via Microsoft outlook. My server name is and I have user name and password which I know is correct and it wont log me in. I receive an error message 'the server you are connected to is using a s...


A lot of e-mails I send are ending up in the recipients spam box, even when I am replying to an e-mail I have recieved.

AnneB7 by Visitor
  • 3 replies
  • 0 like

emails not sent or received

I can receive and send emails through my Talktalk account OK EXCEPT, suddenly, emails to and from my wife are not being sent or received. Has something changed?

pdg51 by Visitor
  • 4 replies
  • 0 like

Linking and paying accounts

Good afternoon, I am a new customer of talk talk, moved from Shell Energy Broadband. I was once a talk talk customers with credit that is over due, my old account number was ** removed **with a -£5.04 bill. Following your log in links I cannot regist...

Resolved! deleted eemail

I have deleted a sent e-mail by mistake, how can I get it back please ? 

Can't send email via outlook

I can use webmail OK nd can recieve email OK on Outlook app in windows 11, however though this has worked without issue for a long period of time I now can't send email. I have checked all setting and the are correct. This impact both talktalk email ...

Renewed my contract need new tv box and remote

I have renewed my package and I have the tv package and remote but I don’t have one mine was faulty over a yr ago and no new one sent so I’m payment for a service I’m not getting plz can u send one asap plz

Brooks1 by Visitor
  • 2 replies
  • 0 like

Sending Email only working through webmail

I have spent many hours resetting and reinstalling my email on an android phone, Mac, macbook and an ipad. However whatever I try I cannot send mail on any of the devices. They all receive no problem. Most come back with server offline or simply dump...

Dremd2 by Visitor
  • 13 replies
  • 0 like

friends receiving my emails in spam

My sent emails sometimes arrive in friends spam. It's not consistent though. Sometimes they arrive in spam and another time in the inbox.

Sally75 by First Timer
  • 1 replies
  • 0 like

Composing a new email

I can't see how to compose an email (most of the time I am replying to incoming emails so have only just realised this). The New Email dropdown only shows Add email account, New appointment, New contact and New Task. Can anyone help please?

SallyG1 by First Timer
  • 3 replies
  • 0 like

My email address has been hacked.

Spam messages were sent out on Friday asking contacts for money. I can no longer receive emails, and need to be able to set up a new email system


Recently, when reviewing emails there is no tab at the top, or any options to delete, move or copy emails etc that have been selected. To delete etc each email it needs to be opened. This is not reasonable when dealing several emails in a short space...

Resolved! Setting up Talktalk email in Outlook 365 and keep old folders

Hi, We have a new laptop and would like to access our Talktalk email via Outlook 365 (on the old laptop we used Windows mail). Our old emails are helpfully filed under folders which we can see if we login to the webmail and would like this mirrored o...

MoosieBB by First Timer
  • 6 replies
  • 0 like

Setting up Em Client and can't send mail

I'm trying to set up my partner's talk talk email address on Em Client and am having no end of problems. I use both a talk talk email address and Em Client myself without issue and have used all the same credentials. I've managed to get incoming mail...

failure to send to gmail

I have 3 accounts, 2 are, 1 is They have identical details for sending, authorisation and receiving. Mail I send from the tiscali accounts does not reach gmail; mail from worldonline does. (Trust this does not overcom...

Problems sending email

I keepgetting this message when sending emails: rejected your message to the following email addresses:(receipient's email address)Your message couldn't be delivered because the recipient's email system wasn't...

outgoing e-mail appears blocked

Tiscali e-mail and outlook. window11: outgoing emails to addresses not being received. account settings appear OK. Any ideas please?

BGhome by First Timer
  • 1 replies
  • 0 like