Not receiving gmail emails into my thunderbird client

[davep]

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client.  Not sure when it started, but definitely not working yesterday and today.

[Billx]

Hi, @davep 

I was a bit busy with something else. You can think about BT later.

Let's see if we can do this.

Your iPhone, what is the purpose of the iPhone,  if you 'don't look there very often', for emails?

And where is your iPhone connected to, to gmail.com, or to tiscali.co.uk?

If you did those 5 settings mentioned in my message on 14-03-2025 06:00 PM and they are correctly entered, you should be getting nearly all emails from TalkTalk back to your tiscali.co.uk account, including messages from community.

Some of those emails, coming back to .tiscali.co.uk, might end up in .tiscali.co.uk's Spam folder.

If that is so, we will deal with that after you're getting those emails into your Tiscali account.

After you look and correctly set those 5 settings under the Tab, 'Filters and blocked addresses',

also make sure, that on the other tab, 'Forwarding and POP/IMAP', the setting is  'Disable forwarding', not 'Forward'.

Hope we are getting much closer.

Bill

[davep]

You are correct, unfortunately I've seen that I can't change back.  I'm sure I was told at some point I could, then maybe it changed.

I'm not seeing the emails about messages from community as they all go to my junk on iphone and I don't look there very often.

Think I'll go to BT!

[Billx]

Hi, @davep 

You say " I may well try to move from receiving my TT messages to my gmail address"

Well, I don't think you can do that.

Because that Gmail.com email address is also used as the username to login to your main TalkTalk MyAccount,

as well as TalkTalk sending all their emails, there.

If you don't want your Gmail.com email address for the TalkTalk emails,

you will have to first change that address within your main TalkTalk MyAccount, to something else, i.e. non-TalkTalk, e.g. Yahoo, etc

Bill

[davep]

@Billx My primary email is @tiscali.co.uk which I receive on Thunderbird client.

I was forced to use Gmail by talktalk as you mentioned earlier.  It was set to forward to my tiscali and had worked ok until late 2024 when it went wrong as I said earlier.

Following the changes I made to the gmail, nothing came to my tiscali.

With the setting   

Matches: from:(no-reply@community-notifications.talktalk.co.uk) to:(xxxxx@gmail.com)
Do this: Forward to xxxx@tiscali.co.uk, Delete it

I haven't receive the notifications emails in gmail.  The only place I see those is in junk on iphone.

The iphone comes in as that seems to receive the forwarded messages into the JUNK box which is where recent emails into gmail, have ended up.  I presume that turns out to be the first point of receipt of forwarded mail from Gmail.  I had this before for one particular sender a while ago and can't remember how that solved.

Thanks for your input, but as @Ady-TalkTalk  is back,  let him take this back and see what he says.

I don't have a real clue what is going on and I may well try to move from receiving my TT messages to my gmail address

[Billx]

Hi, @davep 

You seem to be all over the place. What does tiscali.co.uk and gmail.com have to do with your iPhone?

You need to decide where you want your emails (or some of your emails) to go and plan accordingly.

I am not following what you really want to do.

EDIT: I would not worry about your iPhone at the moment

I would try to fix what's happening with your TalkTalk webmail and later Thunderbird, first.

I am saying TalkTalk webmail first, because that is the most direct.

Bill

[davep]

@Billx @Ady-TalkTalk Lots of emails from TT have ended up in my iphone "junk" box and may not have come in to my gmail.  As I am at a loss as to what has happened, perhaps @Ady-TalkTalk can pick this up  and give an explanation.  All since I changed the filters.

[davep]

Have deleted a couple of the emails I changed, as you suggested, but don't think anything has gone to T/B.

In forwarding / pop/map I set it to keep gmail copies in inbox.  I guess the 2 would maybe conflict but I've no real idea.

I did receive an email from Royal Mail letting me know I am having a delivery from Talktalk.  This didn't forward to my thunderbird client. I might have missed that as I don't regularly open Gmail.  It doesn't seem to be being solved and has gone on for ages now.  

@Ady-TalkTalk has this in his work stream, but TT don't seem to be sorting this or the blocking of emails to other providers.

I think I'll leave this for now and await any update from @Ady-TalkTalk.  If I get anything I will include you in my response.

I just sent a message from my tiscali to myself in gmail.  I just got the message "Delivery Status Notification (Failure)" but not my message.  I presume the delete in the filters has deleted it and not left it in gmail nor forwarded it.

[Billx]

Hi, @davep

The 'Delete it' appears in the picture immediately above, in my last message.

That last message tells you exactly how to get there, and what to do.

The 'Delete it' will delete the emails from the Inbox at Gmail.com, after Gmail.com has forwarded those emails to your tiscali.co.uk account. Of course, this filter will forward and delete only the emails related to "TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>"

Bill

[davep]

@Billx  Can't remember but don't think so.  What does delete it do?  Will try tomorrow

[Billx]

Did you tick the 'delete' under the 'forward' tick?

It should show after 'Do this: Forward to xxxxx@tiscali.co.uk' in your above screen shot?

EDIT:

Alright, under 'Filters and blocked addresses', look for that filter, click 'edit', then click 'continue', then this will appear,

Ensure there is a tick next to 'Delete it', as well as next to 'Forward'. Click 'Update Filter'. Done.

Do this for any other official sending TalkTalk email addresses.

Bill

[davep]

@Billx Agree.  Didn't understand it at the time.  Can change back to the talktalk / tiscali etc now or so I was lead to believe.

[davep]

@Billx I didn't click the delete as wasn't sure why I'd delete after setting up.    It looks like this - I missed the edit  delete before.   These replies didn't forward today.  It must be me and IT falling over again!!

Matches: from:(no-reply@community-notifications.talktalk.co.uk) to:(xxxxxx@gmail.com) Do this: Forward to xxxxx@tiscali.co.uk

edit     delete

[Billx]

I know it's a bit stupid, but we must remember, that most customers were forced to use a non-TalkTalk email address, as a username to login to TalkTalk MyAccount. You yourself acknowledged this. I don't even know why a website has to use any email address as a username to log in. Why not just a username? A normal username?

Bill

[Billx]

Hi, @davep 

The list of filters that I showed you above, is what it currently shows me. but that's not the form you enter each of your filters.

After going to 'Filters and blocked addresses',

and then clicking 'Create a new filter ', this entry form displays:

abc

In From: enter 'TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>'

In To: enter your Gmail.com email address.

Click 'Create Filter'

I think it will automatically set it to 'forward' and ask you for your tiscali.co.uk email address

Anyway, follow whatever else it requires.

So, now this entry will be marked as a 'forward'

You, separately, also mark it as 'delete', to delete it from the inbox after forwarding.

Click 'Save'

That's it for each entry you make.

What I showed above is how it will appear after you finish.

(My above might be your below.)

Bill

[davep]

@BillxI've put the settings in my gmail.  The log in code didn't forward to my client emails.

Relevent one for log in code:  

Matches: from:(myaccount@myaccount.talktalk.co.uk) to:(xxxxx@gmail.com)  Do this: Forward to xxxxx@tiscali.co.uk

I presume that's what you implied I should do.

Surprisingly, my monthly bill forwarded to t/b and my phone, but the notifications from the community didn't.  Regular email from Manchester Airport seems to get through.

Not sure on others as nothing else has come in to gmail. 

The sending to other email addresses is in another thread ongoing for some time.

@Ady-TalkTalk  Still not forwarding things sent from talktalk.net or tiscali.co.uk.  

Still waiting after some months, as are others.

[davep]

I'll have a look over the weekend.  thanks

[Billx]

You said, 'emails from tiscali to others were blocked'.

That's a completely different issue, to what I just said re forwarding from Gmail

Bill

[Billx]

@davep 

Here's my settings in Gmail.com account.

Under 'Forwarding and POP/IMAP', 'Disable forwarding' is set to ON
Under 'Filters and blocked addresses',
The following filters are applied to all incoming mail:

Matches: from:(TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>) to: (myemail2@gmail.com)
     Do this: Forward to myemail1@tiscali.co.uk, Delete it
Matches: from:(myaccount@myaccount.talktalk.co.uk) to:(myemail2@gmail.com)
     Do this: Forward to myemail1@tiscali.co.uk, Delete it
Matches: from:(yourbill@billing.talktalk.co.uk) to:(myemail2@gmail.com)
     Do this: Forward to myemail1@tiscali.co.uk, Delete it
Matches: from:(TalkTalk Customer Service <info@customer-service.talktalk.co.uk>) to:(myemail2@gmail.com)
     Do this: Forward to myemail1@tiscali.co.uk, Delete it
Matches: from:(TalkTalk <info@consumer.talktalk.co.uk>) to:(myemail2@gmail.com)
     Do this: Forward to myemail1@tiscali.co.uk, Delete it

With these settings I get nearly all emails sent from TalkTalk to Gmail.com, back from Gmail.com to @tiscali.co.uk

There might be the odd TalkTalk sending email address I have not included.

Bill

[davep]

@Billx @Ady-TalkTalk not sure I understand, but that's nothing new for me!

In gmail settings:  forwarding and POP/IMAP

Forwarding: Learn more

Disable forwarding

Forward a copy of incoming mail to  xxxxx@tiscali.co.uk     andkeep Gmail's copy in the Inbox 

It has been that since using gmail for my Tiscali forwarding.  It stopped mainly for emails to myself I forwarded to gmail for certain reasons ie emails from tiscali to others were blocked.

TT don't seem to be able to sort this.  If you have a suggestion, then I will give it a try.

I don't particularly like gmail and mostly avoid using i

Thanks

[Billx]

So, currently in your Gmail.com email account, is the Gmail account set, to forward every email received by Gmail to your @tiscal.co.uk email address? If that's the case, some of those emails might not be forwarded, but remain at Gmail.

What I meant by 'whitelist' is to specify in separate filters at Gmail all expected TalkTalk sending email addresses, each of those TalkTalk addresses being individually forwarded back to TalkTalk.

If you want further help, tell me.

Bill