cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Not receiving gmail emails into my thunderbird client

davep
Insightful One
Private Message TalkTalk
Message 9 of 9

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client.  Not sure when it started, but definitely not working yesterday and today.

0 Likes
8 REPLIES 8

Message 1 of 9

I've been given a root cause for this incident but all sorts of issues can cause the same result. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 2 of 9

@Ady-TalkTalk @Michelle-TalkTalk lots came through overnight and one sent this morning came through.

Why does this happen?  It seems a regular occurence.

0 Likes

Message 3 of 9

Hi davep, have you started to receive mail from Gmail yet?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 4 of 9

Hi dave,

 

We've been advised that even though the fix has been applied, it may take a few hours for all the emails to filter through. We'll check in with you in the morning to see how you're getting on.

 

Thanks

 

Michelle

 

0 Likes

Message 5 of 9

@Ady-TalkTalk Nothing coming through from gmail to either T/B or web mail.  It is going from gmail to wife's talktalk.net  in T/B.

 

Just out of interest, got an email from VMoney this morning - from previous topic.

0 Likes

Message 6 of 9

Webmail was affected just like the other mail clients. I've been told though that this is resolved now. Would you let me know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 7 of 9

web mail didn't have any gmails either for me.

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 8 of 9

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

 

Check the service status board for updates.

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes