Not receiving gmail emails into my thunderbird client

[davep]

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client.  Not sure when it started, but definitely not working yesterday and today.

[davep]

just how many times??????  @Tiscali.co.uk.

[kanya-TT]

We'd like to know @davep, which email address has an issue on your Thunderbird.

Kanya

[davep]

what?  It says in first post.  Obviously impossible to sort out.  No more posts until it is.

[kanya-TT]

Hey @davep. Is separate because this time your Thunderbird and Gmail are affected?

Kanya

[davep]

this is completely separate...and unlikely to be resolved no doubt.

[kanya-TT]

Hey there, @davep. I believe you were speaking with @nomfezeko-TT on your other current Thread, please continue with those checks. I will close this thread as a duplicate.

Kanya

[davep]

happened again - still going since Dec 2024

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[davep]

or maybe not.  The notice for message from the forum was rejected from sending on to my client.  Will there be no end to these TT problems.

I read recently that BT were maybe taking over.  Frying pan / fire springs to mind.

[davep]

As I have logged in on another matter, I'm updating this.

It seems messages to my gmail from my tiscali (T/B client) are now coming back to my t/b client.  This has happened for past 2 days.  Any idea if it has been resolved and whether it will last?

[davep]

TT STAFF:  Do not put any more posts on this thread until it is resolved.  Do not send more PM's.  You have sent 2.  I'm logged in to thank Community Star for removing my email.  It won't be resolved by answering the questions you ask.  It has been ongoing for months and I no longer have any interest in further involvement until the dispute between TT and GMail is resolved.  I have said that more than once so please DO NOT POST OR PM AGAIN until resolved.  I will not respond again.

JUST HOW MANY TIMES DO I HAVE TO SAY THIS

[davep]

@Gliwmaeden2 Thank you for your vigilence.  I have been with Tiscali then TT for over 10 years and the help from OCE's and community stars such as yourself has been of great benefit to customers such as myself who hasn't the kind of technical knowledge of the CS members.  I didn't intend returning to this, but needed to thank you.  I was frustrated with the lack of resolution of the rejections and added the copied message without too much thought as a repeat of previous submissions, but as it wasn't of great importance I didn't really want to waste any more time answering questions several times from different "staff" contributors.

Maybe you know where the former OCE's have gone.  I read TT were having problems, but losing the former OCE support would be a bad mistake IMHO.

I now have 2 PM's which I no doubt will have problems opening and replying.

Anyway, thanks again and best wishes

Dave P

[Gliwmaeden2]

@davep, I've removed your email address from display in an earlier post today. Please remember never to show any personal information details in the public thread. 

[davep]

I'm closing down my computer and won't open this or log in again, as i have now said on more than one occasion.  Sort it.  Goodbye for this year.......

[angelique-TT]

Please confirm if you are using webmail to access your emails? 

[davep]

seems my previous post was lost.  I've said everything repeatedly and TT / Gmail are not playing.  That's my lot.  Am finished until the problem is solved and someone lets me know. 

Message blocked Your message to XXXXX REMOVED FOR SECURITY REASONS has been blocked. See technical details below for more information. LEARN MORE This link will take you to a third-party site

The response from the remote server was: 550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[angelique-TT]

Thank you for providing us with that information, please confirm how are you accessing your emails?

[davep]

I've answered all those, done all that, repeated the problem several times and still not solved.  What happened to all the old support staff eg @Ady-TalkTalk 

I repeat from earlier.  I shan't pursue further until this is sorted, which I've also repeated.  Sorry but i've got more important issues affecting me without repeating endlessly without resolution. 

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https    ://   postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

Just now as previously, message from my tiscali to gmail

Mail Delivery Subsystem <mailer-daemon@googlemail.com>	3:56 PM (0 minutes ago)
to davepittam0+caf_=dave.pittam=tiscali.co.uk

Message blocked Your message to dave.pittam@tiscali.co.uk has been blocked. See technical details below for more information. LEARN MORE This link will take you to a third-party site

The response from the remote server was: 550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[nomfezeko-TT]

Hello @davep thank you for reaching out to us regarding the issue with your Gmail emails not forwarding to your Thunderbird client. I understand how important it is to have your emails accessible, and I'm here to help you.

Here are a few steps you can take to troubleshoot the problem:

Please log into your Gmail account and verify that the forwarding settings are correctly configured. Make sure that forwarding is enabled and that the correct email address is listed. Sometimes, filters in Gmail can prevent emails from being forwarded. Check if there are any filters set up that might be affecting the forwarding process. Ensure that your Thunderbird client is set up correctly to receive emails from your Gmail account. You may want to verify the server settings and ensure that your login credentials are correct. Try sending a test email to your Gmail account from a different email address to see if it forwards to Thunderbird. Occasionally, there may be temporary service issues with Gmail or Thunderbird. 

If you've tried these steps and the issue persists, please let us know, and we can assist you further. Thank you for your patience, and we look forward to resolving this for you!

-Fez. 

[davep]

@Philile-TT @Ady-TalkTalk I'm sure it isn't a Thunderbird problem, just something between TT and Gmail.  Still waiting for it to be sorted but not holding much hope.  Thanks for the interest @Philile-TT .  Was late replying as been away and, as I said previously I don't intend following up any more until TT support inform solving this ongoing minor annoyance.  It is several months now.

[Philile-TT]

If you use the “Thunderbird” application and have issues retrieving your emails, you need to check that you’re not using an “Encrypted password” in your settings. Using “Encrypted password” has been superseded and we no longer support it.

To make sure you’re not using “Encrypted password”, follow these steps:

1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
2. Select Server Settings, in the list on the left
3. Make sure Normal password is selected as the Authentication method.
   
    

If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security. 

To make sure you’re not using “Encrypted password”, follow these steps:

1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
2. Select Server Settings, in the list on the left
3. Make sure Normal password is selected as the Authentication method.
   
    

If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security.