Not receiving gmail emails into my thunderbird client

[davep]

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client.  Not sure when it started, but definitely not working yesterday and today.

[davep]

TT STAFF:  Do not put any more posts on this thread until it is resolved.  Do not send more PM's.  You have sent 2.  I'm logged in to thank Community Star for removing my email.  It won't be resolved by answering the questions you ask.  It has been ongoing for months and I no longer have any interest in further involvement until the dispute between TT and GMail is resolved.  I have said that more than once so please DO NOT POST OR PM AGAIN until resolved.  I will not respond again.

JUST HOW MANY TIMES DO I HAVE TO SAY THIS

[davep]

@Gliwmaeden2 Thank you for your vigilence.  I have been with Tiscali then TT for over 10 years and the help from OCE's and community stars such as yourself has been of great benefit to customers such as myself who hasn't the kind of technical knowledge of the CS members.  I didn't intend returning to this, but needed to thank you.  I was frustrated with the lack of resolution of the rejections and added the copied message without too much thought as a repeat of previous submissions, but as it wasn't of great importance I didn't really want to waste any more time answering questions several times from different "staff" contributors.

Maybe you know where the former OCE's have gone.  I read TT were having problems, but losing the former OCE support would be a bad mistake IMHO.

I now have 2 PM's which I no doubt will have problems opening and replying.

Anyway, thanks again and best wishes

Dave P

[Gliwmaeden2]

@davep, I've removed your email address from display in an earlier post today. Please remember never to show any personal information details in the public thread. 

[davep]

I'm closing down my computer and won't open this or log in again, as i have now said on more than one occasion.  Sort it.  Goodbye for this year.......

[angelique-TT]

Please confirm if you are using webmail to access your emails? 

[davep]

seems my previous post was lost.  I've said everything repeatedly and TT / Gmail are not playing.  That's my lot.  Am finished until the problem is solved and someone lets me know. 

Message blocked Your message to XXXXX REMOVED FOR SECURITY REASONS has been blocked. See technical details below for more information. LEARN MORE This link will take you to a third-party site

The response from the remote server was: 550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[angelique-TT]

Thank you for providing us with that information, please confirm how are you accessing your emails?

[davep]

I've answered all those, done all that, repeated the problem several times and still not solved.  What happened to all the old support staff eg @Ady-TalkTalk 

I repeat from earlier.  I shan't pursue further until this is sorted, which I've also repeated.  Sorry but i've got more important issues affecting me without repeating endlessly without resolution. 

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https    ://   postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

Just now as previously, message from my tiscali to gmail

Mail Delivery Subsystem <mailer-daemon@googlemail.com>	3:56 PM (0 minutes ago)
to davepittam0+caf_=dave.pittam=tiscali.co.uk

Message blocked Your message to dave.pittam@tiscali.co.uk has been blocked. See technical details below for more information. LEARN MORE This link will take you to a third-party site

The response from the remote server was: 550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[nomfezeko-TT]

Hello @davep thank you for reaching out to us regarding the issue with your Gmail emails not forwarding to your Thunderbird client. I understand how important it is to have your emails accessible, and I'm here to help you.

Here are a few steps you can take to troubleshoot the problem:

Please log into your Gmail account and verify that the forwarding settings are correctly configured. Make sure that forwarding is enabled and that the correct email address is listed. Sometimes, filters in Gmail can prevent emails from being forwarded. Check if there are any filters set up that might be affecting the forwarding process. Ensure that your Thunderbird client is set up correctly to receive emails from your Gmail account. You may want to verify the server settings and ensure that your login credentials are correct. Try sending a test email to your Gmail account from a different email address to see if it forwards to Thunderbird. Occasionally, there may be temporary service issues with Gmail or Thunderbird. 

If you've tried these steps and the issue persists, please let us know, and we can assist you further. Thank you for your patience, and we look forward to resolving this for you!

-Fez. 

[davep]

@Philile-TT @Ady-TalkTalk I'm sure it isn't a Thunderbird problem, just something between TT and Gmail.  Still waiting for it to be sorted but not holding much hope.  Thanks for the interest @Philile-TT .  Was late replying as been away and, as I said previously I don't intend following up any more until TT support inform solving this ongoing minor annoyance.  It is several months now.

[Philile-TT]

If you use the “Thunderbird” application and have issues retrieving your emails, you need to check that you’re not using an “Encrypted password” in your settings. Using “Encrypted password” has been superseded and we no longer support it.

To make sure you’re not using “Encrypted password”, follow these steps:

1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
2. Select Server Settings, in the list on the left
3. Make sure Normal password is selected as the Authentication method.
   
    

If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security. 

To make sure you’re not using “Encrypted password”, follow these steps:

1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
2. Select Server Settings, in the list on the left
3. Make sure Normal password is selected as the Authentication method.
   
    

If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security. 

[davep]

Got this response just now in gmail

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https    ://   postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

I did write an update but it seems lost.

In brief still not getting the forwarded messages from my tiscali and wife's talktalk emails.   Probably won't follow up any further unless @Ady-TalkTalk can get TT support to solve this ongoing minor annoyance.

[Billx]

Hi, @davep 

I was a bit busy with something else. You can think about BT later.

Let's see if we can do this.

Your iPhone, what is the purpose of the iPhone,  if you 'don't look there very often', for emails?

And where is your iPhone connected to, to gmail.com, or to tiscali.co.uk?

If you did those 5 settings mentioned in my message on 14-03-2025 06:00 PM and they are correctly entered, you should be getting nearly all emails from TalkTalk back to your tiscali.co.uk account, including messages from community.

Some of those emails, coming back to .tiscali.co.uk, might end up in .tiscali.co.uk's Spam folder.

If that is so, we will deal with that after you're getting those emails into your Tiscali account.

After you look and correctly set those 5 settings under the Tab, 'Filters and blocked addresses',

also make sure, that on the other tab, 'Forwarding and POP/IMAP', the setting is  'Disable forwarding', not 'Forward'.

Hope we are getting much closer.

Bill

[davep]

You are correct, unfortunately I've seen that I can't change back.  I'm sure I was told at some point I could, then maybe it changed.

I'm not seeing the emails about messages from community as they all go to my junk on iphone and I don't look there very often.

Think I'll go to BT!

[Billx]

Hi, @davep 

You say " I may well try to move from receiving my TT messages to my gmail address"

Well, I don't think you can do that.

Because that Gmail.com email address is also used as the username to login to your main TalkTalk MyAccount,

as well as TalkTalk sending all their emails, there.

If you don't want your Gmail.com email address for the TalkTalk emails,

you will have to first change that address within your main TalkTalk MyAccount, to something else, i.e. non-TalkTalk, e.g. Yahoo, etc

Bill

[davep]

@Billx My primary email is @tiscali.co.uk which I receive on Thunderbird client.

I was forced to use Gmail by talktalk as you mentioned earlier.  It was set to forward to my tiscali and had worked ok until late 2024 when it went wrong as I said earlier.

Following the changes I made to the gmail, nothing came to my tiscali.

With the setting   

Matches: from:(no-reply@community-notifications.talktalk.co.uk) to:(xxxxx@gmail.com)
Do this: Forward to xxxx@tiscali.co.uk, Delete it

I haven't receive the notifications emails in gmail.  The only place I see those is in junk on iphone.

The iphone comes in as that seems to receive the forwarded messages into the JUNK box which is where recent emails into gmail, have ended up.  I presume that turns out to be the first point of receipt of forwarded mail from Gmail.  I had this before for one particular sender a while ago and can't remember how that solved.

Thanks for your input, but as @Ady-TalkTalk  is back,  let him take this back and see what he says.

I don't have a real clue what is going on and I may well try to move from receiving my TT messages to my gmail address

[Billx]

Hi, @davep 

You seem to be all over the place. What does tiscali.co.uk and gmail.com have to do with your iPhone?

You need to decide where you want your emails (or some of your emails) to go and plan accordingly.

I am not following what you really want to do.

EDIT: I would not worry about your iPhone at the moment

I would try to fix what's happening with your TalkTalk webmail and later Thunderbird, first.

I am saying TalkTalk webmail first, because that is the most direct.

Bill

[davep]

@Billx @Ady-TalkTalk Lots of emails from TT have ended up in my iphone "junk" box and may not have come in to my gmail.  As I am at a loss as to what has happened, perhaps @Ady-TalkTalk can pick this up  and give an explanation.  All since I changed the filters.

[davep]

Have deleted a couple of the emails I changed, as you suggested, but don't think anything has gone to T/B.

In forwarding / pop/map I set it to keep gmail copies in inbox.  I guess the 2 would maybe conflict but I've no real idea.

I did receive an email from Royal Mail letting me know I am having a delivery from Talktalk.  This didn't forward to my thunderbird client. I might have missed that as I don't regularly open Gmail.  It doesn't seem to be being solved and has gone on for ages now.  

@Ady-TalkTalk has this in his work stream, but TT don't seem to be sorting this or the blocking of emails to other providers.

I think I'll leave this for now and await any update from @Ady-TalkTalk.  If I get anything I will include you in my response.

I just sent a message from my tiscali to myself in gmail.  I just got the message "Delivery Status Notification (Failure)" but not my message.  I presume the delete in the filters has deleted it and not left it in gmail nor forwarded it.

[Billx]

Hi, @davep

The 'Delete it' appears in the picture immediately above, in my last message.

That last message tells you exactly how to get there, and what to do.

The 'Delete it' will delete the emails from the Inbox at Gmail.com, after Gmail.com has forwarded those emails to your tiscali.co.uk account. Of course, this filter will forward and delete only the emails related to "TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>"

Bill